A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 28, 2026 11:36
Deal Closed
Warm
Call History
32 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
other
Call Ending
hard_decline
Call Structure
Duration
0:26 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
42 / 51
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing Uncertainty
Enakku correctaana time confirm panni sollunga idhu miss aachunnu enakku kidaiyaadhu.
|
logistics | Customer | Yes | direct confirmation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| jaya aayog / appointment | Rep | -- | Other | Scheduling a time for tomorrow morning. |
Key Moments
200:09
Customer's insistence on timing
Shows the customer is serious about the appointment and values the time slot.
00:24
Time window agreement
Agreement on 'Seven to ten' establishes the next operational step.
Trust Signals
2
Direct communication style
Previous history (32 calls)
Resistance Signals
1
Insistence on precision to avoid missing the slot
Topics Discussed
Scheduling
Appointment Timing
Jaya Aayog
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about timing. |
| Middle | 2 | negative | Customer emphasizes they don't want to miss the time: 'idhu miss aachunnu enakku kidaiyaadhu'. |
| Closing | 3 | neutral | Agreement on the 7-10 window. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
0.91s
Hello.
Speaker 1
2.51s
Solluda.
Speaker 0
3.69s
Naan naalaikku kaalaila Jaya Aayog kettennaa?
Speaker 1
6.79s
Naalaikku kaalaila Jayaakku potturalaamdaa onnum prachchanai illa.
Speaker 0
9.57s
Enakku correctaana time confirm panni sollunga idhu miss aachunnu enakku kidaiyaadhu.
Speaker 1
13.81s
Unakku theriyaadhunna vittudu.
Speaker 0
15.53s
Enakku theriyaadhunna avaru innaikku irukkura pesu neenga idhu vera engala paarthu correct-aa avangalukku endha time venum-nu sollunga andha time-la naan avanga panna solliduren.
Speaker 1
22.25s
Sari naalaikku kaalaiyila avanga vandhu.
Speaker 0
24.13s
Seven two ten.
Speaker 1
26.01s
Aa okay sari okaymaa ketpaam.
Speaker 0
26.25s
Illa.