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Call Intelligence

Santhiya. M with Bharath Kumar — Jan 28, 2026 10:01

Deal Closed Warm
Customer Santhiya. M
Phone +919940351359
Rep Bharath Kumar
Team Sales
Date 2026-01-28 10:01
Duration 0:50
Source None

Call History

32 attempts
Total Attempts32
First CallJan 23, 2026
Last CallFeb 23, 2026
Total Talk Time31.9 min
Other RepsAbijith, Rahul, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega3 Double Strength 30s
Deal Value ₹360
Purchase Date Feb 14, 2026
Discount Offered 52.38%
Calls Before Closure 32
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type inquiry_response
Opening Quality Efficient
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Approach Consultative scheduling
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 0:50 (51s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 18
Rep Words / Customer Words 78 / 64
Rep Longest Monologue 7s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Scheduling

Objections

1
Objection Category Raised By Handled Technique Quality
Time Slot Conflict
Illukku ondru book aayiduchu rendu muppadhukku education clients irukkaanga
 scheduling Rep Yes alternative choice Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
doctor consultation Customer -- Positive Checking availability for an offline visit.

Key Moments

3
00:17
Conflict Identification
Customer identifies that the 2:30 PM to 3:30 PM slot is blocked for education clients.
00:30
Lunch Break Consideration
Customer reminds the agent that the doctor needs time to eat, showing a personal/protective relationship with the doctor's schedule.
00:47
Commitment to Confirm
Agent closes the call by promising to verify and confirm the 4:00 PM - 5:30 PM window.

Discovery Questions

1
Q1 Innaikku ennenna slotunga availablea irukku doctor consultation offline?

Trust Signals

2
Familiarity with the agent (calling him by name)
Open discussion of the doctor's personal schedule (lunch time)

Topics Discussed

Doctor Consultation Scheduling Availability Lunch breaks Education clients

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Directly addressing the agent.
Middle 2 neutral Discussing specific time constraints and lunch breaks.
Closing 3 neutral Agreeing to wait for confirmation.

Call Transcript

Click to expand
Source File +919940351359 28-1-2026, 10-1-37am.mp3
Transcript +919940351359_28-1-2026,_10-1-37am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19403