A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 28, 2026 08:56
Deal Closed
Warm
Call History
32 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
other
Call Ending
hard_decline
Call Structure
Duration
2:01 (122s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
108 / 124
Rep Longest Monologue
15s
Customer Longest Monologue
12s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time unavailability
Naaikku pannikkalaamda, innaikku kadhaiya finish pannittu varen.
|
scheduling | Rep | Yes | deferral | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Booking a slot for tomorrow between 12 PM and 2 PM. |
Key Moments
300:44
Introduction of Jaya Ma'am's slot
Identifies the specific consultant the customer is interested in.
01:12
Realization that the 8 AM slot is gone
Creates a scheduling conflict that prevents immediate booking.
01:59
Customer defers to tomorrow
Ends the call without a firm appointment, requiring a follow-up.
Trust Signals
1
Familiarity with staff names (Jaya, Veena, Nivitha)
Resistance Signals
2
Time constraints
Refusal to commit to a specific time immediately at the end
Confusion Signals
1
Confusion over available slots and who requested the 8 AM slot
Topics Discussed
Consultation scheduling
Staff availability
Time slots
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional inquiry about time. |
| Middle | 2 | neutral | Confusion over which 'Ma'am' and what time (8 vs 9 o'clock). |
| Closing | 3 | neutral | Wants to finish the current task and talk tomorrow. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello
Speaker 0
1.49s
Hello um.
Speaker 1
3.63s
Naalaikku madhiyaanam 12 o'clock-la irunthu 2 o'clock-la irunthu edhunaavathu consultation book pannalaamaa appuram?
Speaker 0
10.61s
Naalaikku irandu o clock.
Speaker 1
12.65s
Irandu irandhu rendu o clock irandhu start irukkunga.
Speaker 0
17.41s
Two o'clock varaikkum slot irukkaannu kettingala? Maalai thirunthakkizhamai aarambichu.
Speaker 0
24.69s
Vandha udane ukkaara kooda illa value karamba.
Speaker 1
28.15s
Sari okkaan irunga oru inayogam kazhichu kaalukku.
Speaker 0
33.67s
Vandhu twenty nine.
Speaker 0
37.53s
Innaikku dhaan irukku naalaikku edhuvum book pannanum
Speaker 1
40.51s
Adhu ellam short-nu free-ya dhaan irukkungala?
Speaker 0
42.55s
Mm
Speaker 1
44.09s
Naalaikku Jaya Ma'am kitta kaalaila oru onbadhu manikku slot edukkuma
Speaker 0
48.61s
Yaar thittaa?
Speaker 1
49.77s
Daya.
Speaker 0
51.37s
Veena maam kitta nine o'clockaa?
Speaker 1
53.51s
Aa ettu, onbadhu edhu vandhalum okay dhaan, ezhuvadhu irandu-kulla.
Speaker 0
56.75s
Iru iru iru iva vara oru eight o'clock consultation kettaale.
Speaker 0
62.85s
Mm mm
Speaker 0
68.35s
Aa illa illa illa
Speaker 0
72.39s
Eight o'clock kadavule mudinjathu, innaikku eight o'clock idhu schedule-e pannalaam.
Speaker 0
80.91s
Engada avarkkaala neevikka illaiyada
Speaker 1
83.17s
Illa.
Speaker 0
84.99s
Illaiya innum varalaiya?
Speaker 0
95.03s
Ariyaiyaa Nivitha ippo phone pannaa edhukkumadaa?
Speaker 1
102.87s
Eruppa anga.
Speaker 0
105.05s
Eduppaala?
Speaker 1
106.33s
Phone pannaathaan theriyum.
Speaker 0
107.07s
Mindu kitta pesuvaala?
Speaker 1
109.93s
Mm.
Speaker 0
112.13s
Okay super comment pannunga maam andha video-kkum ketka konjam sari nee cut panni.
Speaker 1
116.97s
Enga naalaikku sollunga seven twenty.
Speaker 0
119.03s
Naaikku pannikkalaamda, innaikku kadhaiya finish pannittu varen.