A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 27, 2026 15:22
Deal Closed
Warm
Call History
32 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Casual
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational/Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:02 (63s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
26
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Neutral | Asking for offline availability at 5:30 PM. |
Key Moments
300:08
Time Negotiation
Agent insists on 5:00 PM or 5:20 PM arrival instead of 5:30 PM.
00:23
Identity Confirmation
Confirming Ranjith is the one coming.
00:45
Playful Banter
Customer and agent joke about 'what I can do', showing high rapport.
Trust Signals
2
Informal language
Willingness to send reports
Enthusiasm Signals
1
Playful arguing about what they can/cannot do
Topics Discussed
Doctor Consultation
Appointment Timing
Medical Reports
Ranjith's Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about time. |
| Middle | 2 | positive | Casual banter with the agent. |
| Closing | 3 | positive | Agreement on next steps. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
1.17s
Illadaa.
Speaker 0
1.99s
Neenga aindhu muppadhukku doctor consultation edhuvum irukkungalanga offline-la?
Speaker 1
5.07s
Illanga.
Speaker 0
6.31s
Illaiyaa bro, vara sollidunga bro. Illaiyaa vara sollidunga. Seekiramaa.
Speaker 1
8.71s
Ippa seekkiramaa varu sollu five thirty-kku vandhaa enga sir eppa mudichuttu povaanga?
Speaker 0
11.83s
520-kku varachchullunga.
Speaker 1
15.21s
Five o'clock-e vara solren aenda
Speaker 1
18.65s
Aaraa peru ennadaa
Speaker 0
21.11s
Ranjith pa Ranjith.
Speaker 1
23.85s
O aa Ranjithae varaaru.
Speaker 0
26.31s
Aamaa.
Speaker 1
26.31s
Aamaa.
Speaker 1
29.43s
Saringa neenga anuppirunga report anuppichukkonga.
Speaker 0
32.17s
Pottu anuppalaamaa? Sari venaam.
Speaker 1
36.01s
Aamukku enna suttam eduthu vaippa.
Speaker 0
37.57s
Aa
Speaker 0
39.57s
Sari paarkkalaam enna ma'am.
Speaker 1
40.71s
Aamaa madam neethaan vandhu health care-ku poyittu yaame appo idhula enna panra
Speaker 0
45.07s
Naan enna vena pannuvenga.
Speaker 1
48.47s
Neenga yen kekkureenga
Speaker 0
49.91s
Appadilaam naan ketkave illaiye enna vena pannalaanga enna vena pannalaanga adhudhaan pannalaam kidaiyaadhu
Speaker 1
51.75s
Enna pannalaanga.
Speaker 1
54.25s
Adhuthaan pannanum.
Speaker 1
55.99s
Aa
Speaker 1
58.91s
Okay good all the best bye.
Speaker 0
62.47s
Mm.