A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 27, 2026 12:37
Deal Closed
Cold
Call History
32 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with Santhiya. M. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.38%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Non-decision maker
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:52 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
78 / 52
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| tissue paper | Customer | -- | Negative | Requesting supplies for the office/location. |
Key Moments
200:18
Client Call Request
Identification of a pending task regarding a client from the previous week.
00:37
Tissue Paper Request
Shift from professional coordination to casual/operational supply request.
Topics Discussed
Staff availability
Client scheduling
Office supplies (Tissue paper)
T Nagar location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking availability. |
| Middle | 2 | neutral | Discussing client scheduling. |
| Closing | 3 | neutral | Joking about 'pichukkaara pasangala' (beggar boys) regarding the tissue paper request. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello.
Speaker 0
1.15s
Mm.
Speaker 1
1.97s
Background-la irukkiraa?
Speaker 0
3.37s
Avarlaam vandhuttaaru.
Speaker 1
4.87s
Free-aa irukkaaraa? Enna pannirukkaanga?
Speaker 0
7.19s
Free-aa thaan irukkaaru full-aa.
Speaker 1
9.53s
Idhula message panna paakkala, ivaru oru consultation irukkaaraannu.
Speaker 0
12.31s
Adhellam illamma avaru edhavadhu call pechittu iruppaaru nee mudhalla enkitta sollu avarukku message poduva
Speaker 1
18.39s
Idhu vandhu pona vaaram vandha client oru call onnu venumnu kettaru.
Speaker 0
23.11s
Aa
Speaker 1
23.43s
Oru doubt adhu avaroda ketkanum.
Speaker 0
26.05s
Aa appo idhu call pesi mudichuttu avaru unakku adjust pannuvaaru.
Speaker 1
30.63s
Sari okay.
Speaker 0
31.89s
Vera edhavadhu irundhadhunna nee enakku message panna okay.
Speaker 1
37.15s
Inga tissue paper illainga anuppichu vaikka solreengalaa?
Speaker 0
40.67s
Tissue paper illa. Ae pichukkaara pasangala? T Nagar neengu thaane yaaru ethana irundhaavadhu sollunga appadinnunga.
Speaker 1
44.31s
Neengathane vera ethunaiyaa irundhaa sollunga appadinneenga.
Speaker 0
47.51s
Sari vachiru vachiru nee edhuvume solladha vachiru vachiru bye.
Speaker 1
51.83s
Mm