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Call Intelligence

Santhiya. M with Bharath Kumar — Jan 24, 2026 14:06

Deal Closed Hot
Customer Santhiya. M
Phone +919940351359
Rep Bharath Kumar
Team Sales
Date 2026-01-24 14:06
Duration 1:24
Source None

Call History

32 attempts
Total Attempts32
First CallJan 23, 2026
Last CallFeb 23, 2026
Total Talk Time31.9 min
Other RepsAbijith, Rahul, Abijith, Abijith, Abijith
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega3 Double Strength 30s
Deal Value ₹360
Purchase Date Feb 14, 2026
Discount Offered 52.30%
Calls Before Closure 32
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type new_inquiry

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Approach N/A
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:24 (85s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 32
Rep Words / Customer Words 102 / 118
Rep Longest Monologue 6s
Customer Longest Monologue 7s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Availability
Innaikku already aaru mani aarara mani varaikkum irukku.
 logistics Rep Yes alternative choice Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Excited Customer requesting availability for a doctor's consultation.

Key Moments

3
00:22
Consultation Request
Customer specifically asks for Jaya Ma'am, showing high brand/doctor loyalty.
00:54
Dual Booking Mention
Customer reveals they want to book for two people, doubling the potential value.
01:03
Agent Boundary Setting
Agent explains the doctor's limitations ('kaja kajannu ellaam pannittu irukka mudiyaadhu'), maintaining professional standards.

Discovery Questions

3
Q1 Naalaiku eppo start?
Q2 Ezhu mani-la irundhu pathu manikkulla venumaa kaalaiyila?
Q3 Indha time-la kaalaiyila rendu perukku venuma?

Trust Signals

2
Direct request for a specific doctor (Jaya Ma'am)
Willingness to coordinate for two people

Enthusiasm Signals

1
Asking for early morning slots (7 AM - 10 AM)

Confusion Signals

1
Brief confusion over whether both can be on the same video call

Topics Discussed

Online Consultation Doctor Availability Scheduling Video Call Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and business-like.
Scheduling 2 positive Eager to find a slot that works for two people.
Closing 3 positive Happy with the commitment to follow up.

Call Transcript

Click to expand
Source File +919940351359 24-1-2026, 2-6-34pm.mp3
Transcript +919940351359_24-1-2026,_2-6-34pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19399