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Call Intelligence

Santhiya. M with Bharath Kumar — Jan 23, 2026 15:56

Deal Closed Warm
Customer Santhiya. M
Phone +919940351359
Rep Bharath Kumar
Team Sales
Date 2026-01-23 15:56
Duration 1:17
Source None

Call History

32 attempts
Total Attempts32
First CallJan 23, 2026
Last CallFeb 23, 2026
Total Talk Time31.9 min
Other RepsAbijith, Rahul, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
10.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega3 Double Strength 30s
Deal Value ₹360
Purchase Date Feb 14, 2026
Discount Offered 52.30%
Calls Before Closure 32
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type other
Opening Quality High (Rapport-based)
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach None
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 1:17 (77s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 31
Rep Words / Customer Words 102 / 88
Rep Longest Monologue 8s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Staff unavailability
Jaya Ma'am available illa... health vacationkaaga varaanga
 logistics Customer Yes alternative suggestion Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Neutral Discussing availability for tomorrow.

Key Moments

2
00:24
Staff unavailability announcement
Agent informs that Jaya Ma'am is on vacation, necessitating a reschedule.
01:09
Competitor joke
Customer jokingly threatens to buy from 'Sublimans', showing high rapport and comfort.

Trust Signals

2
Informal address ('dei')
Knowledge of specific staff names

Topics Discussed

Consultation Scheduling Staff Vacation Competitor Sublimans

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about availability.
Middle 2 negative Disappointed that Jaya Ma'am is on vacation.
Closing 3 neutral Teasing about going to a hospital or competitor.

Call Transcript

Click to expand
Source File +919940351359 23-1-2026, 3-56-54pm.mp3
Transcript +919940351359_23-1-2026,_3-56-54pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19398