A
Call Intelligence
Vir Parmar with Bharath Kumar — Feb 19, 2026 14:41
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vir Parmar.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vir Parmar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Gujarati
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (35s)
Primary Language
English
Secondary Language
Gujarati
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Sir, whatever the details is, can you WhatsApp me on this number?
|
time | Customer | Yes | agreement and pivot | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reference to recent enquiry |
Key Moments
200:16
Enquiry Verification
Confirms the lead is valid and remembers the brand/program.
00:24
WhatsApp Request
Customer shifts the sales channel, indicating interest but lack of immediate time.
Trust Signals
2
Confirms enquiry
Requests WhatsApp follow-up
Resistance Signals
1
Time constraint/Busy
Topics Discussed
IO 360 Program
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is speaking to someone else in the background in Gujarati. |
| Middle | 2 | neutral | Confirms enquiry but is in a hurry. |
| Closing | 3 | neutral | Requests WhatsApp communication. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello. Hello. Hello sir, this is Bharat from Igo Wellness Center.
Speaker 1
6.41s
yaar me kidhu chhe ke re what a raj evan ne kidhu aashe hello vej penariye hello.
Speaker 0
10.67s
hello
Speaker 0
12.41s
sar dis iz bharat samayi o.
Speaker 1
15.13s
ya ya tell me sir.
Speaker 0
16.35s
aa you recently enquired about i o three sixty program right sir?
Speaker 1
20.17s
ya ya ya.
Speaker 0
20.89s
Is it the right time to talk to you regarding this one?
Speaker 1
24.47s
Sir, whatever the details is, can you WhatsApp me on this number?
Speaker 0
27.91s
Ya definitely sir. I will share it with you.
Speaker 1
29.11s
I do do that, yeah.
Speaker 0
30.55s
Ya okay.
Speaker 1
30.97s
Okay. Okay.
Speaker 0
32.63s
okay no problem sir. when you use your available time you