A
Call Intelligence
Steffy with Bharath Kumar — Feb 21, 2026 10:59
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Curious but Cautious
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
follow_up
Campaign Source
instagram
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
8:52 (532s)
Primary Language
English
Secondary Language
Malayalam/Tamil
Code Switching
Low
Total Speaker Turns
143
Rep Words / Customer Words
684 / 612
Rep Longest Monologue
32s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust/Location
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of physical office in Bangalore / Fraud concerns
I just want a physical office to see because nowadays so much of fraud is happening.
|
trust & location | Customer | Yes | future-pacing & authority signaling | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Proposed as the next step to explain services visually. |
| diagnostic services | Customer | -- | Neutral | Mentioned as available all over India. |
Key Moments
302:11
Medical History Disclosure
Customer lists multiple surgeries, showing high trust and a genuine need for health management.
06:24
Fraud/Location Objection
Critical moment where the sale could have failed; agent recovered by citing luxury hotel partnerships.
07:45
Immediate Session Agreement
Customer agrees to do the session 'now', indicating high lead temperature.
Discovery Questions
4
Q1
Do you have any specific health concerns?
Q2
Are you working professional or house wife?
Q3
May I know your name?
Q4
In which language you are comfortable?
Trust Signals
3
Sharing full name and email
Detailed disclosure of surgeries
Willingness to join a session immediately
Enthusiasm Signals
2
I just want to prevent all kind of health issues
I want to take care of it from now
Resistance Signals
2
Fear of fraud
Hesitation regarding remote service without a local office
Confusion Signals
2
Clarifying the spelling of IO
Asking if there is a physical office in Karnataka
Topics Discussed
Preventive Care
Weight Loss
Anxiety
Sleep Issues
Hysterectomy
Bangalore Expansion
Leela Palace Partnership
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the company. |
| Discovery | 2 | neutral | Very transparent about medical history and personal anxieties. |
| Objection | 3 | neutral | Concerned about fraud and lack of physical presence in Bangalore. |
| Closing | 4 | positive | Agreed to the session and provided contact details readily. |
Call Transcript
Click to expand
Speaker 1
0.15s
hello.
Speaker 0
1.11s
Hello
Speaker 1
1.87s
halo maam dis is bharat from i o.
Speaker 0
5.31s
from there
Speaker 1
6.15s
Iowa Wellness Center ma'am. Today morning you try to reach out us. That's why we give you the call back ma'am.
Speaker 0
10.19s
e ai dabalyu o
Speaker 1
11.53s
ya yes ma'am exactly.
Speaker 0
12.93s
Okay okay yes.
Speaker 1
14.45s
how may i help you ma'am?
Speaker 0
16.29s
uh so actually i was going through instagram and i saw this.
Speaker 1
21.21s
okay ma'am.
Speaker 0
21.61s
so can you tell me about more about IO?
Speaker 1
25.61s
aa is it a right time to discuss according this ma'am?
Speaker 0
28.37s
Yes.
Speaker 1
29.11s
oke. no location maam.
Speaker 0
31.93s
so my location is kolar.
Speaker 1
34.41s
kolaar bengaluru yoo aar.
Speaker 0
35.33s
Karnataka.
Speaker 1
36.75s
okay okay. in which language you are comfortable ma'am? english, telugu, tamil.
Speaker 0
39.85s
Telugu
Speaker 0
42.25s
No, no, no. I'm not, yes, not Hindi or
Speaker 1
43.11s
English-il payunnathu.
Speaker 1
45.31s
Okay.
Speaker 0
47.83s
English.
Speaker 1
48.79s
oke mem. first starting from i o. i o is a preventive care wellness center.
Speaker 0
54.03s
Okay.
Speaker 1
54.77s
oke vaat is da difference between ai o and da haaspitals mean?
Speaker 1
59.19s
if any risk or disease comes means for curing purpose only we are going to hospital.
Speaker 0
59.37s
if any
Speaker 0
65.33s
Yes.
Speaker 1
65.87s
What IO is doing means when we are in the normal health health mode.
Speaker 0
70.47s
prevention. Ya.
Speaker 1
71.15s
Yeah, we will predict the future risk and we can identify it and we can prevent from it move to the stage two or stage three. In stage one itself we can prevent the entire thing.
Speaker 0
80.51s
Okay.
Speaker 1
83.71s
by using the premium to carry wellness ma'am.
Speaker 0
86.39s
Okay.
Speaker 1
87.21s
oke record. ya this is the actual thing of i o. primitikar wellness center.
Speaker 1
92.27s
in this we are providing forty plus services ma'am.
Speaker 0
95.51s
Okay.
Speaker 1
95.97s
Before that, I want to know about your health concern. Do you have any specific health concerns or you are looking for them?
Speaker 0
100.35s
looking for
Speaker 0
102.07s
I'm I'm what I'm looking for that I'll tell you. So I am a female.
Speaker 1
105.01s
So I am
Speaker 1
106.57s
Okay.
Speaker 0
106.81s
as you have understood by my voice.
Speaker 1
110.91s
Okay.
Speaker 0
111.29s
I am my age is forty five.
Speaker 1
113.79s
45. Okay.
Speaker 0
114.19s
I am 65 kg, my height is 55.
Speaker 1
117.83s
okay ma'am.
Speaker 0
119.35s
And I have two children. One is fourteen years old daughter and another one is twelve years old daughter.
Speaker 1
124.33s
one
Speaker 0
129.97s
okay.
Speaker 0
131.81s
and I had two C section. haan. delivery. okay. one goldstone.
Speaker 1
139.27s
Okay.
Speaker 0
141.81s
and one hysterectomy. hysterectomy means I they have removed my uterus.
Speaker 1
147.09s
Okay.
Speaker 0
149.11s
so the the last surgery
Speaker 0
152.25s
that happened was to 24, 2024. So two years back.
Speaker 1
157.97s
Okay. Okay.
Speaker 0
160.87s
Okay.
Speaker 0
161.93s
Yes, so I look normal like
Speaker 1
165.71s
Okay.
Speaker 0
167.01s
by my look people see me to be attractive and all okay but my weight is sixty five my ideal weight should be fifty five.
Speaker 1
176.21s
Oh okay okay maam.
Speaker 0
178.13s
and I have I have like all Indian male or female I have the pot belly.
Speaker 1
184.23s
Okay ma'am.
Speaker 0
184.95s
maybe
Speaker 0
185.83s
Okay. So there is a problem with my midsection.
Speaker 1
190.53s
Okay. Ya.
Speaker 0
191.51s
So that is my main concern and because I'm 45 I'm going towards
Speaker 1
198.13s
oke. ya i am hearing.
Speaker 0
198.19s
Okay.
Speaker 0
199.47s
I'm hearing it. Yes, I'm I will be fifty and then you know, I'll be aging.
Speaker 1
205.45s
okay ya.
Speaker 0
205.69s
I just want to prevent all kind of health issues.
Speaker 1
209.91s
Ya okay ma'am.
Speaker 0
211.23s
which is which is which we can take care of.
Speaker 1
214.67s
Okay.
Speaker 0
215.03s
If then I want to know it and I want to take care of it from now.
Speaker 1
220.01s
o and it's good day shade only ya.
Speaker 0
220.19s
Oru industry kuttiya vicharichu.
Speaker 0
222.03s
Yeah.
Speaker 0
222.89s
I don't want to get sick in all of a sudden one day.
Speaker 1
227.11s
ya i andarstaind kampliṭli ya.
Speaker 0
229.27s
and also that I have lots of anxiety because not not
Speaker 0
236.73s
not something very important but still little bit of things will also bother me a lot.
Speaker 1
243.15s
ya understand complete ya.
Speaker 0
245.01s
so it is called overthinking.
Speaker 1
246.87s
over thinking ya.
Speaker 0
248.33s
ki I don't get proper sleep at times because I will be overthinking. That is one of the thing which I see.
Speaker 1
250.73s
Hmm.
Speaker 0
254.99s
wrong in me. So, so I just want like
Speaker 0
262.03s
Overall wellness for my
Speaker 1
263.41s
overall understanding sir. ya. may i know are you working professional or you in house home house wife ma'am?
Speaker 0
264.15s
o understand ya.
Speaker 0
271.59s
so so I work from home. So I am I am an author.
Speaker 1
274.29s
So I am
Speaker 1
276.59s
Okay, yeah.
Speaker 0
277.37s
So I write from home like books.
Speaker 1
280.45s
Okay okay no problem.
Speaker 0
281.75s
no problem. So my my I do not have you know time like nine to five I have to go and all the things. So mostly I am at home otherwise I travel.
Speaker 1
288.89s
mostly
Speaker 1
290.31s
Athu
Speaker 0
292.21s
but I have flexible timing.
Speaker 1
294.77s
o, i understand, i understand ma'am. um, before that may i know your name ma'am? name.
Speaker 0
300.25s
My name is Steffi, S T E F F Y.
Speaker 1
303.87s
es ti double ef ai stefi.
Speaker 0
307.13s
Ethan.
Speaker 1
307.61s
Okay good nice
Speaker 0
310.31s
Thanks.
Speaker 1
310.79s
okay ma'am. aa are you free now ma'am? if you free now ma'am.
Speaker 0
313.89s
three now-me
Speaker 1
315.11s
I will arrange you the one mentor session. In call, I can't able to explain the entire things what are the IOs doing, which are the things, is it helpful to give you the solution for your problem?
Speaker 0
325.41s
and and where is this location?
Speaker 1
327.23s
chennai.
Speaker 0
329.25s
and Karnataka also you have something.
Speaker 1
331.51s
no ma'am we will do diagnostic services all over india.
Speaker 0
335.63s
okay. so you will guide me online?
Speaker 1
336.13s
So you will
Speaker 1
339.03s
online entire session.
Speaker 0
340.93s
Online, online, entire session will be online.
Speaker 1
341.61s
Ya.
Speaker 1
344.05s
online. in that i will explain you uh in much better way. if you see some visuals means you get to know about which are the things i was giving, which are the things it is suitable for your stress, anxiety and you are taking sleep issues and all no ma'am.
Speaker 1
360.21s
this entire thing we can explain in the detailed way. it will understand you more better than the in call conversation.
Speaker 0
360.23s
This is
Speaker 1
366.57s
aapṭar dis session ai vil aarenj yu e free ḍaakṭar kansalṭēṣan aalsō myaam.
Speaker 0
366.73s
After this
Speaker 1
370.61s
based on the doctor's requirement we will arrange the customized package for you ma'am.
Speaker 0
376.09s
oke oke.
Speaker 1
377.21s
Ah.
Speaker 0
377.45s
and and and I have a little bit of doubt is like because you are in Chennai I am in Bangalore.
Speaker 1
381.05s
like
Speaker 1
383.97s
Okay Ma'am.
Speaker 0
384.75s
So I just want a physical office to see because nowadays so much of fraud is happening. Yeah, yeah, I understand.
Speaker 1
389.95s
ya i understand ya yes absolutely fine. right only ma'am you are telling. avar physical office is in chennai ma'am. you can come and visit avar center.
Speaker 0
398.71s
And so that is the problem I like You can't able to move from
Speaker 1
401.73s
yu kaant eppol tu moov phram bengaluru tu chennaiyaa maam?
Speaker 0
404.67s
no, i ken, bat den it vil bi kosli afer, rait?
Speaker 1
407.93s
Oh okay.
Speaker 0
409.67s
just for just for to verify is like that. okay. so yes but you can always tell me you do not have any branch in
Speaker 1
412.67s
Okay.
Speaker 0
417.41s
Bangalore.
Speaker 1
418.25s
aa maam vi aar goying tu laanch bai dui thavandu tventi seven. aas aaf naam vi aar onli braanch in chennai.
Speaker 0
422.13s
Only brands
Speaker 1
423.99s
vi ar goying tu open ta nyoo branch in mumbai maam. mumbai in mey ar joon. da working es alredi.
Speaker 1
429.59s
in the process. indha next city we are planning to launch our center is in Bengaluru only ma'am.
Speaker 0
431.27s
Next
Speaker 1
436.29s
but it will take hardly minimum eight months to cater the thing.
Speaker 0
440.97s
Okay okay. We are in
Speaker 1
441.55s
vi aar in talk with the bengaluru leela palace. yaas aaf naam vi aar in the chennai leela palace type vi. ok maam.
Speaker 0
447.53s
Okay. And for
Speaker 1
447.95s
and for mumbai we are tie up with fair mount hotel.
Speaker 0
451.55s
Okay.
Speaker 1
451.89s
in same thing in Bengaluru also we are trying to partnership with Leela Bengaluru.
Speaker 0
457.55s
Okay.
Speaker 1
460.23s
mm main oru when you are when is your available time to arrange the consultation? idhu mentor session.
Speaker 0
465.83s
yu ken yu ken du it nao.
Speaker 1
467.49s
nau. vil yu plis tel yuvar mel aidi nan? ai vil syar yu da link.
Speaker 0
471.41s
so dis is laik di aar.
Speaker 1
473.91s
di aar
Speaker 0
475.45s
es ti ee dabal ef wai.
Speaker 1
477.63s
es ti ee double ef wai
Speaker 0
480.93s
T E R E S A.
Speaker 1
483.97s
bi aar i es e
Speaker 0
486.99s
em yu aar em yu.
Speaker 1
490.07s
em yu aar em yu
Speaker 0
493.41s
at the rate
Speaker 1
495.23s
at the rate
Speaker 0
496.55s
gmail dot com.
Speaker 1
497.97s
gmail.com.
Speaker 0
500.37s
so if you want to arrange a video you want video.
Speaker 1
505.09s
no no no video is not required. we will share send you on show you on presentation. you you no need to on your audio only is enough for you ma'am.
Speaker 0
511.21s
You don't need to
Speaker 1
514.37s
for visual only I am arranged with this session.
Speaker 0
514.57s
Visual only I am writing.
Speaker 0
517.55s
Okay.
Speaker 1
519.39s
Okay ma'am.
Speaker 0
519.73s
Fine, you can share it too. Yeah, I will check it.
Speaker 1
520.97s
ya, i will check with the team and i will tell you the exact time. it may be start at eleven fifteen or eleven thirty. i will check you and get back to you in two minutes.
Speaker 0
529.23s
Fine.
Speaker 1
529.79s
Okay ma'am fine thank you thank you ma'am.