A
Call Intelligence
Vinod Vijay Agrawal with Bharath Kumar — Feb 19, 2026 21:03
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vinod Vijay Agrawal. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vinod Vijay Agrawal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:35 (35s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 6.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy
so right now I am busy with my family. can you call me around tomorrow morning?
|
time/convenience | Customer | Yes | agreement and scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the lead's inquiry. |
Key Moments
200:13
Lead mentions being busy with family.
Pivot point where the call shifts from a sales attempt to a scheduling task.
00:22
Lead specifies 'after 11' for the callback.
Clear next step established, maintaining the lead's viability.
Resistance Signals
2
Busy with family
Request to call back later
Confusion Signals
1
From where?
Topics Discussed
AIWO Wellness Center
Healthcation Retreat Program
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead answers and asks for clarification on company name. |
| Middle | 2 | neutral | Lead states he is busy with family. |
| Closing | 3 | neutral | Lead provides a specific time for a callback. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
0.75s
Hello.
Speaker 0
1.61s
Hello?
Speaker 1
2.37s
Hmm.
Speaker 0
3.05s
hello sir this is bharat from iwo.
Speaker 1
3.25s
Hello.
Speaker 1
6.43s
from where
Speaker 0
7.23s
IO Wellness Center sir. You recently enquired about IO Health Care in Retreat program right sir?
Speaker 1
13.29s
so right now I am busy with my family.
Speaker 0
16.59s
Okay.
Speaker 1
16.59s
can you call me around tomorrow morning?
Speaker 0
19.27s
okay sir. tomorrow morning in which time you prefer to call?
Speaker 1
20.89s
Thank you.
Speaker 1
22.03s
aapṭar 11.
Speaker 0
23.45s
after 11. okay sir, sure sir. i will give you the call back tomorrow. thank you.
Speaker 1
25.01s
Yeah, we'll give you the call back.
Speaker 1
27.11s
Okay sir, no problem.
Speaker 1
34.49s
in shall