A
Call Intelligence
None with Bharath Kumar — Jan 25, 2026 10:52
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
34 / 11
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
ai vil kanekt yu vit a hindi spiking parsan sar.
|
communication | Customer | Yes | deferral/transfer | Good |
Key Moments
200:08
Language Identification
Agent identifies that the customer needs a Hindi speaker, which is the primary outcome of this short interaction.
00:15
Callback Commitment
Agent sets a clear expectation for a follow-up in 10 minutes.
Resistance Signals
1
Language barrier
Confusion Signals
1
Customer asks 'kya kya kya kya phone?' indicating confusion about the call purpose or speaker.
Topics Discussed
Language preference
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is responsive but confused by the language. |
| closing | 2 | neutral | Customer agrees to the callback plan. |
Call Transcript
Click to expand
Speaker 0
0.75s
hello
Speaker 1
3.13s
Hello.
Speaker 0
4.19s
Hello sir.
Speaker 1
5.57s
Aa, kya kya kya kya phone?
Speaker 0
8.71s
sar dis is bharat. ai vil kanekt yu vit a hindi spiking parsan sar. is it oke far yu?
Speaker 1
14.37s
aa okay okay.
Speaker 0
15.41s
After 10 minutes I will connect with Hindi speaking people with you.
Speaker 0
21.59s
oke oke.