A
Call Intelligence
None with Bharath Kumar — Jan 25, 2026 10:50
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada/Telugu
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:01 (62s)
Primary Language
Telugu
Secondary Language
Kannada
Code Switching
High
Total Speaker Turns
21
Rep Words / Customer Words
78 / 16
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| services | Rep | -- | Neutral | General introduction of the company name. |
Key Moments
200:22
Language Negotiation
Agent attempts to find a common language (Hindi, Tamil, Kannada, Telugu) to facilitate the sale.
00:49
Context Setting
Agent clarifies that the prospect called them the previous night to establish legitimacy.
Resistance Signals
2
Short, one-word answers
Lack of engagement with company name
Confusion Signals
2
Customer asks 'Bharatana?'
Customer says 'Java' and 'Dawaiye' which seem out of context.
Topics Discussed
Language preference
Previous call history
Company name (Aiwo)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is unsure who is calling. |
| Language Selection | 2 | neutral | Customer engages briefly to identify comfortable languages. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 0
2.55s
Hello.
Speaker 1
4.21s
Hello
Speaker 0
5.11s
hello sir, dis is bharat from i o. eshtarai nait dis is bharat from i o sir.
Speaker 1
7.61s
Hello.
Speaker 1
12.37s
Bharatana.
Speaker 0
13.83s
but yesterday night you tried to reach out through phone call sir.
Speaker 0
20.21s
hello
Speaker 1
21.29s
hello
Speaker 0
22.69s
sar hindiya tamil vich language is comfortable for you sar? hindi kannada telugu.
Speaker 1
29.23s
india kannada hindi kannada.
Speaker 0
32.11s
Hindi, Kannada.
Speaker 1
33.49s
Hmm.
Speaker 0
35.49s
oke sir. thumma telugu is comfortable for you telugu.
Speaker 1
39.31s
enthaa?
Speaker 0
42.63s
thoda thoda. i o nunchi call chesindam sir. i o.
Speaker 1
46.99s
Aa
Speaker 0
47.01s
A E W I O yesterday.
Speaker 0
49.85s
meeru call chesinaaru yesterday night. we received the call.
Speaker 1
53.97s
Java.
Speaker 1
57.11s
Dawaiye dawaiye.
Speaker 0
61.31s
Hello.