A
Call Intelligence
Sarath Kumar with Bharath Kumar — Feb 14, 2026 11:00
Deal Closed
Hot
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹3,913
Purchase Date
Feb 14, 2026
Discount Offered
19.00%
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:22 (83s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
142 / 98
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Monthly review of the health course. |
| omega 3 | Rep | 3913.00 | Committed | Product purchased on the same day as the call. |
Key Moments
300:32
Customer recalls monthly review advice
Shows high trust and adherence to the program's structure.
01:03
Appointment fixed for 1:00 PM (later moved to 12:00 PM)
The primary objective of the call was achieved.
01:16
Final confirmation of 12:00 PM slot
Solidifies the next step for the sales/service cycle.
Discovery Questions
1
Q1
Actually ungalukku ennenna idhu requirement sir?
Trust Signals
2
Requesting a specific consultant (Gopi Sir)
Recalling previous advice about monthly reviews
Enthusiasm Signals
2
Quick agreement to the appointment
Proactive scheduling suggestions
Topics Discussed
Monthly Review
Consultation Scheduling
Gopi Sir
Health Course Progress
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains why he missed the call (leave). |
| Middle | 2 | positive | Customer agrees to the review consultation and specifically asks for Gopi Sir. |
| Closing | 3 | positive | Customer agrees to the 12:00 PM slot. |
Call Transcript
Click to expand
Speaker 0
1.49s
Hello Sir.
Speaker 0
5.79s
Hello sir, good morning sir.
Speaker 1
8.07s
Unga enga nethu madhyanam phone panrom neenga? Aama sir nethu.
Speaker 0
10.13s
Aama sir, nethu leave sir, leave naanu, innaikku naan ungalukku arrange panni koduthurattungala?
Speaker 1
17.17s
Sari okay.
Speaker 1
19.95s
Eppana phone panna sollunga enakku leave thaan.
Speaker 0
22.65s
Innaikku leave thaangalaa? Actually ungalukku ennenna idhu requirement sir? Innaikkellaam course panra maadhiri ungalukku.
Speaker 0
28.85s
Jaya Ma'am ivanga Gopi Sir kitta oru review consultation maadhiri kudukkurom Sir ungalukku.
Speaker 1
32.95s
Illa neenga thaane sonneenga athu oru maasathukku oru murai review pannalaam. Aamaa aamaa.
Speaker 0
35.39s
Aama aama adhudhaan adhudhaan Gopi saare venumngala avaru kitta kodukkattungalaannu kekkuren sir.
Speaker 1
40.33s
Aa sari kudunga onnum prashnam illa.
Speaker 0
41.35s
Gopi sir-taiye okay-ngala?
Speaker 0
44.09s
Okay okay okay.
Speaker 1
44.89s
Okay okay.
Speaker 0
46.29s
Mm innaikku naan kudukkurathukku ondru hour munnaadi ungalukku inform panniduren sir okayngala.
Speaker 1
52.01s
Aa sari okay, maximum konjam madhiyam oru mani rendu manikku innum paarunga, yenna namma idhukkappuram enna venumnu solli paarthuttu discuss pannuvom. Sari irunga, onnu o'clock.
Speaker 0
59.11s
Sari irunga, onnu o'clock, onnu o'clock okay thaane?
Speaker 0
63.45s
Okay sir, appo onnu o'clock appointment fix pannirunga.
Speaker 1
66.29s
Okay okay.
Speaker 1
68.49s
Okay, innum munnadi enna kooda okay dhaan irukku.
Speaker 0
70.11s
Okay, irandu o'clock-la ore nimisham appadiye irunga.
Speaker 0
76.07s
Appo sir okay sir pannirendu o'clock okay.
Speaker 1
78.85s
Sari okay, two lakh-la kooda pannikkalaam okay.
Speaker 0
80.39s
Ok ok.
Speaker 1
81.41s
Mm okay