A
Call Intelligence
Sarath Kumar with Bharath Kumar — Feb 12, 2026 16:06
Deal Closed
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Sarath Kumar. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹3,913
Purchase Date
Feb 14, 2026
Discount Offered
15.00%
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
45% into call
Pitch Approach
Consultative/Replenishment
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
10:39 (640s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
148
Rep Words / Customer Words
842 / 915
Rep Longest Monologue
22s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Need/Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Consultation not needed
mathapadi enakku consultation onnum thevaiyillai.
|
product_fit | Customer | Yes | value addition/safety | Good |
|
Garlic extract postponement
Illa adhu vendaamnu vittom illa, idhu mudiyattum appuram paathukkalaamnu vittom illa.
|
time | Customer | No | acceptance | Average |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| amg d3 | Customer | -- | Positive | Discussion on daily requirement and dosage (6000 IU). |
| prebiotic | Rep | -- | Committed | Replenishment of stock as customer is running low. |
| vitamin d3 | Rep | -- | Committed | Agent notes current stock is expiring in February. |
| omega 3 | Customer | -- | Neutral | Part of daily supplement routine list. |
Key Moments
301:53
Dosage Confirmation Request
Customer shows high trust by asking the agent to confirm if his intake is 'correct'.
05:32
Expiry Date Alert
Agent uses CRM data to inform customer his stock is expiring, creating a natural reason to buy.
07:28
Consultation Re-pitch
Agent successfully overcomes the 'no need' objection by explaining dosage tapering.
Discovery Questions
4
Q1
Supplementslaam regularaa eduthuttu irukkeengalaa?
Q2
Review consultation maadhiri edhaachum eduthukkureengala sir doctor kitta?
Q3
Vitamin D three irukkungala sir innum ungakitta?
Q4
Kurukku meen daily-um eduthuttu irukkeengala sir?
Trust Signals
3
Customer shares detailed daily routine
Customer asks for confirmation if his intake is 'correct'
Customer accepts agent's advice on expiry dates
Enthusiasm Signals
2
Proactive checking of stock
Agreement to 4 PM slot
Resistance Signals
2
Initial hesitation for consultation ('results varala')
Postponing Garlic extract purchase
Confusion Signals
2
Confusion over Vitamin D3 vs AMG D3 dosage
Lost diet chart link
Topics Discussed
Supplement Routine
Vitamin D3 Dosage
Gut Health Report
Stock Expiry
Doctor Consultation Scheduling
Diet Chart Retrieval
Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm greeting and personal catch-up. |
| Discovery | 2 | neutral | Customer carefully lists his current supplement intake. |
| Closing | 3 | neutral | Agrees to the consultation and next-day dispatch. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 1
1.77s
Hi Bharath.
Speaker 0
2.43s
Hi sir, nallaa irukkeenga? Nallaa irukkeenga sir neenga.
Speaker 1
2.97s
Sari.
Speaker 1
5.73s
Aa nallaa irukken.
Speaker 0
6.81s
Okay okay sir, inga Bengalura oorukku vandhutteengala sir?
Speaker 1
9.79s
Ellaam vaangina dhaan irukkaan.
Speaker 0
11.09s
Oh okay okay okay sir.
Speaker 0
15.35s
Sir, ippo namakku andha diet aa ellaam nallaa poyittu irukku sir ungalukku.
Speaker 1
19.51s
Nallaa poyittu irukku.
Speaker 0
21.79s
Supplementslaam regularaa eduthuttu irukkeengalaa? Eadhaachu adhula eadhaachu problem eadhaachu irukkeengalaa?
Speaker 1
26.93s
Athu problem onnum illa. Rajinikanth eduthuttu irukken but
Speaker 1
31.01s
Oru week solli pona Delhi-kku.
Speaker 0
33.77s
Mm mm mm.
Speaker 1
34.89s
So night-la sariya edukkala, kaalaila eduthaen.
Speaker 0
38.17s
Oh okay okay sir.
Speaker 1
40.71s
Night saappidavendiyathu edhavadhu irukkala, mathapadi onnum prachannai illai.
Speaker 0
45.21s
Review consultation maadhiri edhaachum eduthukkureengala sir doctor kitta?
Speaker 1
51.59s
Aa review consultation-na ippa namma adhukku edhavadhu results varala.
Speaker 0
55.99s
Okay ungalukku eppo venumnu thonudhu enakku best result mattum sollunga, naan ungalukku arrange panni kodukkuren okay.
Speaker 1
62.31s
Doctor kitta pesuradhukka?
Speaker 0
64.07s
Aa aamaam.
Speaker 1
68.19s
Sari maybe naan just oru vaarathukku munnaadi naan next week eppadiyaavadhu plan pannalaam.
Speaker 0
73.03s
Okay okay sorry.
Speaker 1
73.87s
Enakku ennanna namma ippo moonu weeks-aavadhu oru pakkam dhaan saappittu irukkom, adhukku munnaadi correct-aa saappitten.
Speaker 1
81.27s
So adhanoda adhanala sari, ippa enna pesuradhu appadingira maadhiri yosichittu irukken Arun.
Speaker 0
87.27s
Oh okay okay sir.
Speaker 1
90.85s
Illa neenga illa idhu idhu maadhiri sonnaa edhaavadhu adhu maadhiri edhaavadhu options edhaavadhu irukkaa illa enakku puriyala.
Speaker 0
96.67s
Just eppadiyum every muppadhu days vandhu follow pannuvaanga doctor consultation-kkaaga.
Speaker 1
102.11s
Okay.
Speaker 0
102.99s
Edhaachum problem edhunaalum instant-aa solution kidaikkiradhukku edhuna improvement therinjadhuna konjam dosage increase pandratho kammi pandratho adhukkaaga oru muppai days once review consultation namma eppavume provide pannuvom sir namma.
Speaker 1
114.53s
Okay onnum illa, ippa enakku ennanna ippa naan saappidurathu correct-aannu enakku oru confirmation tharum, avvalavuthaan mathapadi onnum illa.
Speaker 1
121.13s
Andha magnesium neenga kettu magnesium andha idhu andha AMG D3-nnu kuduthurukkeenga, so adhu vandhu full-aa idhu kidaiyaadhu.
Speaker 0
127.21s
Aa.
Speaker 0
129.31s
Mm.
Speaker 1
130.67s
Adhu vandhu D3-yum irukku, AMG-yum irukku, rendum irukku, so verum material-aa kudukka sonnaanga avanga.
Speaker 0
136.75s
Okay idhu vandhu daily requirements adhu fill panniduma sir nammallukku AMG D3-la aaru aayiram IU per day neenga oru oru naalaikku onnu onnu edutheenganna.
Speaker 1
137.77s
Aa adhula irukkumbodhu.
Speaker 1
141.71s
Six hundred.
Speaker 0
145.15s
Phone-ukku needed location-um namakku kidaichirum, plus D moonru daily requirement dose-nu onnu irukkum aaru aayiram IU-nnu sollittu.
Speaker 1
145.67s
O
Speaker 0
151.69s
Neenga vandhu weak.
Speaker 1
152.21s
Adhu separate illaangalaa?
Speaker 0
153.97s
Aama sir, neenga weekly overall dose vandhu after fatty meal rendu weeks once dhaana naan oru gram idhu vitamin D moondru aayiram irukkureenga?
Speaker 1
162.95s
Aamaam, adhu dhaara AMC D3-nnu onnu irukku illaingala?
Speaker 0
165.97s
Aamaam, aamaam sir.
Speaker 1
167.69s
Adhu vandhu naan daily eduthuttu irukken.
Speaker 0
169.33s
Adhu daily edukkiradhunaala dhaan, adhula dhaan adhula solren Vitamin D3-yum 6 and I-yum adhula irukkum sir namakku Vitamin D3-la.
Speaker 1
176.55s
Aa
Speaker 0
177.21s
Per day-ku minimum requirement-nu onnu irukkulla, adhu fulfill aayidum neenga adhula edukkuradhunaala Vitamin D.
Speaker 1
183.05s
Okay.
Speaker 0
183.77s
Mm, adhula ungalukku fulfill aaguradhunaala namakku vitamin D moondru deficiency vandhu varadhukku chances romba kammi.
Speaker 1
189.95s
Key.
Speaker 0
190.91s
Mm.
Speaker 1
192.19s
So adhu vandhu neenga actually naalu photo naalu vaarathukku.
Speaker 1
195.93s
Adhukkappuram rendu varam veliyila irundhen, moonu varam podala, but AMG treatment continue pannitte irukken, B two-nnu podala.
Speaker 0
204.13s
Mm.
Speaker 1
204.45s
Betul anga pottu vandhavudane sari, adhukkappuram betul-e podala.
Speaker 0
207.23s
Andha folate tablet.
Speaker 1
209.29s
Adhuvum saappidalaam, idhu moonum appadiye irukku.
Speaker 1
212.73s
Mathathula koduthathu appadiye saappittutte irukken.
Speaker 0
214.83s
O okay okay okay.
Speaker 1
216.71s
Brightness evvalavu solraa?
Speaker 1
219.61s
Adhu appadiye saappitta irukka, adhu indha four liter saappidanum.
Speaker 1
222.65s
Appo andha B12-um podala atleast naan ninaichen adhu doctor kitta poradhu idhellam adhula atleast andha tablet-a paappalaam appadinne.
Speaker 0
229.07s
Oh okay okay sir.
Speaker 1
234.63s
So athula saadhaaranaam pannalaam.
Speaker 0
234.77s
Diet chart weekly diet chart ippo ungalukku prepare panni kodukkireengala sir?
Speaker 1
240.27s
Illa ippa unakku adhu already engeyo paatha maadhiri irukku, adhu ellame eduthu thedi paarthom, weekly vandhu oru diet chart idhu kuduthurundhaanga adhuleye.
Speaker 0
246.91s
Adhu miss aayiduchu.
Speaker 1
247.21s
Miss aayiduchu.
Speaker 1
249.51s
Aa link-la naan oru oru try pannen.
Speaker 0
252.17s
Illa thaniya ungalukku anuppichiruppom sir naanu diet chart.
Speaker 1
257.73s
Appadi illanna naan return panna solren sir.
Speaker 0
257.83s
Appadi illanna naan return panna solren sir, dieticians kitta irundhu vaangi naan reset pannungalaa?
Speaker 1
263.63s
Aa sari okay naan unga anuppichu link vandhu.
Speaker 0
266.89s
Mm.
Speaker 1
267.81s
Oru nilaiyaaga open panni paarkkalaam, but adhula appadiye divert aayittaam, full-aa full-aa paakkalaam adhula.
Speaker 0
271.67s
O
Speaker 1
272.27s
Naan ungalukku check panren, neengalum naan thiruppi ungalukku message panren, adhula irukku, adhula illa appadinna paathuralaam, illa ungalukku ready-aa irukku appadinna just anuppichu vitturunga, andha camera vazhi illaama.
Speaker 0
279.89s
Pandai tuition team kitta ketta naan varum.
Speaker 1
283.05s
Adhu dietician kuduthangaala illa neenga andha oru report maadhiri kuduthirukkeenga illaiya gut report?
Speaker 0
287.63s
Aamaam, aamaam sir.
Speaker 1
289.19s
Andha cutter pottu eadhavadhu andha kadaisila vandhu adhukkaana idhu koduthangaana enakku correct-aa theriyala.
Speaker 0
294.25s
Adhukkaaga adhukku munnaadi IO one eighty one-laye ma'am vandhu correct-aa judge pannidhaan ungalukku prebiotic munnaadiye suggest pannirundhaanga.
Speaker 1
295.13s
Ippadiyaaga vandhirukkudhu.
Speaker 0
302.19s
Okengala, gut-la edho problem irukkunnu solli, gut report vandha piragu confirm-aa confirm-aa dhaan sonnaanga, ithu prebiotic hair edukkanum appadinnu sollittu.
Speaker 1
309.79s
Aa prebiotic eduthuttu irukken.
Speaker 1
312.97s
Adhu ippo adhu almost kaali aagudhu, adhanaala adhu onnu onnu solli solluvomla.
Speaker 0
316.07s
Adhanaala onnu mattum extra poda sollunga okay okay.
Speaker 1
318.53s
Adhu onnu dhaan irundhadhu actually.
Speaker 1
321.69s
Inga license rendu irukku, idhu ondru dhaan irundhadhu.
Speaker 0
325.13s
Vitamin D three irukkungala sir innum ungakitta?
Speaker 1
328.43s
Aa Vitamin D moonu irukku, adhu konjam kammiya irukku, illa maybe oru murai naan stock set pannikkiren.
Speaker 0
332.55s
Adhu stock check pannikkonga, neenga vachittu irukkiradhu vandhu indha month-oda expiry aagudhu sir.
Speaker 0
337.41s
Naan pudhusu send panren, adhukkaaga ketkiren.
Speaker 1
341.57s
Aa appadiya?
Speaker 0
342.93s
Aa aamaanga February stock ippa pudhu batch vandhirukku nammallukku.
Speaker 1
347.37s
Okay.
Speaker 0
348.25s
Adhanaala ketkiren neenga innum evvalavu
Speaker 1
350.11s
Ivan idhu ippadi degree sollureengala?
Speaker 0
351.93s
Illa illa, verum Vitamin D-kku andha orange color-la irukkum paarunga, aindhu vandhu aayiram aagum.
Speaker 1
356.39s
Adhu neenga naalu dhaan anuppichukkonga, adhu naalu saappittaachu adhu.
Speaker 0
358.85s
Adhu kaali aayiduchungala?
Speaker 1
360.49s
Aa adhu kaali aayiduchu adhu.
Speaker 0
361.71s
Oh okay okay sir.
Speaker 1
364.67s
So adhuvum adhuvum venum adhukku.
Speaker 0
367.51s
Adhu vandhu okay okay sir, adhuvum ippo adhu oru box send panren, next vitamin prebiotic oru box send panren sir naanu.
Speaker 1
376.15s
Aa
Speaker 0
377.03s
Ok.
Speaker 1
377.29s
Adhukkappuram vandhu.
Speaker 1
379.99s
Meedhi ellame irukkura adhu idhellam oru oru box irukku, idhu andha kuruppu meenlaam oru box irukku.
Speaker 0
385.67s
Mm mm mm.
Speaker 1
387.45s
Aa oru oru oru box-la.
Speaker 0
390.19s
Kurukku meen daily-um eduthuttu irukkeengala sir?
Speaker 1
392.29s
Aamaama, daily vandhuttu irukken.
Speaker 0
393.59s
Okay okay.
Speaker 1
395.39s
Aa appuram Omega three, Glucomil appuram vandhu AMG D three.
Speaker 0
402.91s
Mm mm mm.
Speaker 1
403.59s
Appuram K2 MK seven idhu moonume call-la edukkuren.
Speaker 0
406.85s
Oh okay okay sir.
Speaker 1
408.63s
Night vandhu live scene.
Speaker 0
410.33s
Mm.
Speaker 1
410.73s
Adhukkappuram thiruppiyum Umaidha.
Speaker 1
413.79s
Kurukkum ennuvannu.
Speaker 1
415.65s
Adhukkappuram andha innonnu.
Speaker 1
418.51s
Adhu.
Speaker 1
421.29s
Enna peru edho onnu irukku, so andha tablet adhu mattum night-la mattum dhaan eduppen naanu N A C plus.
Speaker 0
425.39s
Mac Plus oh okay okay.
Speaker 1
427.33s
NLC.
Speaker 1
428.35s
So adhu mattum adhu night-la action nadakkuren.
Speaker 0
431.47s
Mm mm mm okay okay sir.
Speaker 1
433.21s
Idhu vandhu enakku confirm-aa idhudhaan appadindra maadhiri venum, neenga eduthuttu irukkuradhu correct-aa? Avvalavuthaane sir, mathapadi enakku consultation onnum thevaiyillai.
Speaker 0
439.43s
Okay okay sir, neenga eppadi oru sila sila idhu vandhu first muppadhu days mattum edukkanum, adhukkappuram konjam kammi pannuvaanga.
Speaker 0
448.09s
Adhukkaagavaachu oru consultation eduthukkonga.
Speaker 1
451.45s
Appadiya?
Speaker 0
452.47s
Mm.
Speaker 1
452.85s
Sari neenga naalaiku idhu panreengalaa naalaiku pannalaannaa pannalaam.
Speaker 0
455.95s
Sir kitta kuduthukkalaam, Ma'am kitta kuduthukkalaam, adhu consultation.
Speaker 1
459.29s
Adhu neenga paarunga yaarum sariyaaga irukkaanga.
Speaker 0
461.55s
Okkaalaa? Okay okay.
Speaker 1
467.53s
Naan adhukkulla vandhu andha consultation mudinja piragu neenga anuppureenga illaingala?
Speaker 0
471.27s
Aa aama aama sir, naalaiku namma arrange panren, naalaiku evening pannikkalaam, okayngala?
Speaker 1
473.01s
So athukulla
Speaker 1
475.39s
Aa
Speaker 1
478.07s
Okay, so adhukkulla vandhu naan irukkiradhu vera edhavadhu thevaiyaannu paathuttu Kukumin vandhu oru box dhaan irukku.
Speaker 1
485.79s
So maybe andha doctor consultation-ku appuram vera edhavadhu thevai enna irukku appadinu maathiri ithu pannittu avanga sollattum.
Speaker 0
491.31s
Okay sir okay.
Speaker 1
493.47s
Mm sir, neenga arrange pannunga, naalaiku naalaiku net book-la neenga arrange pannunga, naan available irukken, naalaiku eleven thirty-la irunootru irubadhu irubadhu available irukka maatten.
Speaker 0
501.57s
Aa adhukku mela doctor evvalavu college-la thaan available-aa iruppaaru?
Speaker 1
505.05s
Aa.
Speaker 0
505.95s
Aa enna oru moonu indha time okay-ngala? Naanukku naangu irandu aindhu illainna moonu irandu aindhu.
Speaker 1
511.03s
Aa naangu o'clock-ku naalaiku vandhu.
Speaker 0
514.49s
Mm.
Speaker 1
530.09s
Naalaikku naangu o'clock okay dhaan.
Speaker 0
531.95s
Okay sir. 4 to 4:30 mattum.
Speaker 1
535.91s
Namma vandhu actually pesittu adhukkappuram avanga edhavadhu sonnaanganna.
Speaker 0
539.59s
Mm.
Speaker 1
540.91s
Adhukku naalaikku naalaikku saayangalam discount panna maadhiri paarkkalaam.
Speaker 0
544.63s
Oh okay okay sure.
Speaker 1
547.19s
Idhu padhinaindhu percent kudukkureengalaiyaa neenga?
Speaker 0
550.55s
Ippadi percent kudukkuren sir, indha oru discount namma.
Speaker 1
553.99s
Mm sari okay, so adhu idhuvum paarkkalaam appadinnuttu andha.
Speaker 0
555.23s
Bol.
Speaker 1
558.79s
Carcinia extra thaan ennathu adhu.
Speaker 0
560.41s
Garlic aged garlic.
Speaker 1
561.85s
Aa adhu vandhu eppa saappiduradhunnu theriyala, idhuvudhaan correct-aa irukku ippa adhu ippa vaangina adhu.
Speaker 0
567.31s
Avaiyum avar avar.
Speaker 1
569.89s
Illa adhu vendaamnu vittom illa, idhu mudiyattum appuram paathukkalaamnu vittom illa.
Speaker 0
573.09s
Oh okay okay sir.
Speaker 1
575.97s
So avanga eppa saappiduradhu theriyala namakku kaalaila idhu start panren.
Speaker 1
580.45s
Olive oil-la.
Speaker 0
581.39s
Mm.
Speaker 1
582.15s
Adhukkappuram
Speaker 0
584.15s
Empty stomach-la dhaane sir?
Speaker 1
586.33s
Aamaamaa MP7-la adhukkappuram prebiotic start panna appo kudikkiren.
Speaker 0
589.29s
Mm mm mm.
Speaker 1
590.71s
Adhukkappuram saappittadhukkappuram thiruppiyum andha tablets ellaam supplements ellaam eduthuttu.
Speaker 1
596.05s
Night vandhu continue panren andha glycerine kudichittu adhukkappuram dinner.
Speaker 0
600.35s
Mm-hmm
Speaker 1
600.75s
Ippadi appuram andha tablets ellaam saappittuttu mudiyudhu, so idhula vandhu indha garlic extract edukkuradhum theriyala.
Speaker 1
609.97s
Adhanala appadiye thalli pottuttu irukkaan, sari idhu eppo thagudhula idhu eppo kudikkiradhu appadinnu.
Speaker 0
613.57s
Mm hmm okay okay
Speaker 1
619.29s
So maybe adhu doctor kitta ketkalaam.
Speaker 0
621.97s
Okay sir, namma naalaikku consult pannittu.
Speaker 1
624.35s
Kettukkittu namma adhukkappuram naalaikku dispatch panna maadhiri paathukkalaam, naan vandhu ungalukku details anuppuren.
Speaker 0
627.11s
Nammalum
Speaker 0
628.93s
Okay sir.
Speaker 1
629.33s
Edhaavadhu vera edhaavadhu stock irukkaa illaiyaa appadinnu avangkitta kettukkittu confirm pannittu naalaiku evening dispatch panna maathiri paathukkalaam.
Speaker 0
634.97s
Okay sir sure sir.
Speaker 1
636.59s
Mm, okay okay.
Speaker 0
637.03s
Avlo
Speaker 1
638.65s
Okay.