A
Call Intelligence
Senthil Kumar with Bharath Kumar — Jan 24, 2026 19:55
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Senthil Kumar. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Senthil Kumar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Educational/Product-Centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:21 (261s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
84
Rep Words / Customer Words
542 / 218
Rep Longest Monologue
22s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Time/Impatience
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Impatience
Konjam speed-aa sollirunga, aa sollunga. (Speak fast, tell me.)
|
time | Customer | Yes | acceleration | Average |
|
Price/Value
Sari sari, adhu evvalavu cost seven days-ku?
|
price | Customer | No | direct disclosure | Poor |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 600000.00 | Neutral | Top tier program involving a stay in Chennai MRC Nagar. |
| food intolerance test | Rep | -- | Other | Part of the diagnostic services. |
| gut microbiome test | Rep | -- | Other | Part of the diagnostic services. |
Key Moments
301:43
Customer requests speed
Indicates the customer is busy and not in the mood for a long educational pitch.
03:08
Customer rejects the 'lifestyle' lecture
Customer explicitly tells the rep to stop the fluff and get to the points/program details.
03:44
Price Reveal (6 Lakhs)
The turning point where the customer decides to move the conversation to WhatsApp, likely due to price shock.
Trust Signals
1
Confirms seeing IO content before
Resistance Signals
3
Konjam speed-aa sollirunga (Speak a bit fast)
Idhellam vendaam (Don't need all this)
Point mattum sollunga (Just tell the points)
Confusion Signals
1
Adhu ennadhu adhu? (What is that?)
Topics Discussed
Preventive Care
Longevity
Blood Testing
Food Intolerance
Gut Health
7-Day Residential Program
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and form submission. |
| Discovery/Pitch | 2 | neutral | Tells rep to 'speak fast' and 'just give points, don't need all this'. |
| Price Reveal | 3 | neutral | Immediately asks for WhatsApp details after hearing the 6 Lakh price. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
0.81s
Aa okay sir, hello.
Speaker 0
2.29s
Hello sir, this is Bharath from IO.
Speaker 0
6.47s
Hello.
Speaker 1
6.79s
Evaru undu?
Speaker 0
7.65s
I O I O sir, I O-la ezhuthu day program-kaaga register panniruppeengala sir?
Speaker 0
13.43s
I O Wellness Program.
Speaker 1
16.77s
Appadiye.
Speaker 0
17.89s
Aama sir, Senthil Kumar thaane sir name ungalukku?
Speaker 1
20.01s
Aamaa.
Speaker 0
20.67s
Aamaa aamaa ungaloda form submit aayirundhadhu seven day education program-kkaaga IO Wellness Center.
Speaker 1
26.45s
Adhu ennadhu adhu?
Speaker 0
28.21s
Sir IO Wellness Center vandhu oru longevity based wellness center sir, preventive care-la namma work panrom.
Speaker 1
34.71s
Sari sari okay.
Speaker 0
35.95s
Naanga Chennai based wellness center sir, ippa vandhu wellness treat-ukkaaga ungaloda forms vandhuchunna vandhu engalukku vandhu wellness treat-la register panna maadhiri vandhirukku engalukku.
Speaker 1
43.91s
Adhudhaan ungalukku niraiya paarthuttu irukkama, adhanaala appadi edho onnu panniruppen, sari sollunga.
Speaker 0
43.97s
Adhudhaan ungalukku niraiya.
Speaker 0
49.41s
Ippo IO enna panradhunnu sollittungala sir ungalukku?
Speaker 1
52.07s
Sollunga.
Speaker 0
52.97s
Ippo andha.
Speaker 1
53.17s
Ivaru Sivasankar avar Sivasankar.
Speaker 0
54.41s
Sivashankar aama aama aama sir Sivashankar sir.
Speaker 1
55.93s
Sari sari okay aa
Speaker 0
58.03s
Mm mm mm, ippa namma actually namma enna panromna paatheenganna sir, namma vandhu preventive care wellness center-nu solluvanga sir IO-vai.
Speaker 1
66.33s
Sari.
Speaker 0
66.85s
Ippo IVO-kkum micha hospitals edutheenganna enna difference-na, hospitals-la irundhu oru disease-laam vandha piragu cure pandradhukkaaga hospitals povaanga sir.
Speaker 1
76.55s
Okenga.
Speaker 0
77.11s
Adhaan namma Ivo-ndradhu vandhu namma normal-aa irukkumbodhe adha test panni future-la work panna risk-a prevent pandradhukkaana oru wellness center sir namakku, longevity based wellness center-nu solluvanga namakku.
Speaker 1
85.43s
Aa.
Speaker 0
88.23s
Okengala, sari sari, idhula namma various type of test appurama programs-laam namma pannirukkom sir, namma basically vandhu paatheenganna.
Speaker 1
88.61s
Sari sari idhula
Speaker 0
95.49s
i o ondru enbadhu ondru appadinnu neenga edutheenganna, adhu vandhu oru blood test sir nammallukku.
Speaker 1
100.17s
Appo namma
Speaker 0
100.27s
Ippa namma udambula irukku, neenga free-aa irukkeengala sir? Ippa explain panna.
Speaker 1
103.41s
Konjam speed-aa sollirunga, aa sollunga.
Speaker 0
105.37s
Illa oru mental session maadhiri ungalukku free time-la naan explain pannungalaa?
Speaker 1
108.37s
Vendaam vendaam vendaam neenga photo sollidunga.
Speaker 0
110.41s
Appadingala, okay-ngala? Ippa one eighty one blood test edutheenganna, ippa namma udambula irukkurathula organ-la poi solladha oru organ-nu paatheenganna blood dhaan sir namakku. Namma blood-laye nammaloda future-la irukkira oru risk-la irundhu nammaloda right right.
Speaker 1
121.67s
Right right purinjiruchu, okay adhu test pannittu adhula irukka adhu neenga ennenna ellaam parameter ellaam check panniruveenga okay.
Speaker 0
128.71s
Aa check panni aama.
Speaker 1
129.65s
Aamaa sari okay.
Speaker 0
130.79s
Ippa check pannittu adhula future-la varappora risk-a namma idhula deduct pannalaam sir, indha blood test-la namakku.
Speaker 1
135.93s
Okay okay okay, cost evvalavu adhukku?
Speaker 0
136.65s
Muthal
Speaker 0
138.51s
Ippa namma vandhu various type of test irukku sir, namakku vivo onnu ennittu onnu eduththeenganna enna irandu vandhu sir namakku.
Speaker 1
143.45s
Seri.
Speaker 0
144.15s
Idhula namma whole body checkup-kaaga register pannanum-nu ungalukku ellame sollala, basic-la irundhu naan solren sir. Idhula namma food intolerance test-nu thaniya irukku sir. Nammalukku namma saappidura food vandhu endha alavukku namma metabolism vandhu observe pannudhu andhadhukkaana test nammalukku food intolerance test.
Speaker 1
149.67s
Illa.
Speaker 0
159.43s
Adhu thaandi gut microbiome test-nu irukku sir, namma gut health.
Speaker 1
159.45s
Adhu thaandi.
Speaker 1
161.65s
Adhellaame idhula vandhurudhaa?
Speaker 0
163.21s
Aama sir, namma edukkura package-la namakku etha maathiri customized package, nammakitta vandhu irubathi rendu services plus irukku sir nammakitta.
Speaker 1
169.83s
Nammalukku.
Speaker 0
169.83s
Nammaloda need nammaloda concerns ennannu therinju, adhukku etha maadhiri namakku services edutha, nammaloda health-a namma ippodhu irundhe oru journey-aa start pannalaam sir, namma paathukkaradhukkunnu, ippa namma day to day life-la namma vandhu.
Speaker 1
174.57s
Nammalude.
Speaker 0
180.55s
Aa samanam sambaadhikkathukkaaga porathunaala namma vanthu health-a namma sariyaa paathukkirathu illa sir, future-la athu vanthu periya complication aanathukku appuram ithu sariyaa paathukkalaamndra oru. Ithu illa neenga.
Speaker 1
188.19s
Idhellam neenga point mattum sollunga thambi, idhellam vendaam, okay, ippa neenga enna panna poreenga adhu mattum sollunga, enna seven day ennathu adhu?
Speaker 0
197.29s
Ippo vandhu seven day program, ippa namakitta multiple program, nammaloda top priority vandhu top ten eppadi premium programs vandheenganna seven days program sir idhu nammalukku.
Speaker 1
205.45s
Sari seven days.
Speaker 0
205.83s
Evvalavu days vandhu neenga vandhu enga kooda stay panniruppeenga Chennai-la, namma Chennai-la MRC Nagar-la dhaan sir namma wellness center irukku.
Speaker 1
211.49s
Okay.
Speaker 0
211.71s
Okengala, idhula vandhu ezhu days vandhu neenga ezhu days.
Speaker 1
213.89s
Seven days enakku stay pannanuma?
Speaker 0
216.01s
Aama sir, seven day program-na adhudhaan sir, seven days program, namma ella service-um adhula cover aagum sir.
Speaker 1
218.41s
Ippo namma
Speaker 1
221.17s
Sari sari, adhu evvalavu cost seven days-ku?
Speaker 0
224.03s
Seven day program-nu eduththeenganna nammallukku vandhu aaru lakhs varum sir per person-ukku, adhu vandhu irukkuradhulaye top tier program.
Speaker 1
228.33s
Irukka play.
Speaker 1
230.79s
Okay.
Speaker 0
231.39s
Idhula nammalukku vandhu naangu aindhu vandhu services cover panrom sir, ennennaanna namma sonnadhu paatheenganna ivo onnu aindhu vandhu test cover panrom sir, bivo rendu max test kelvippattirukkeengala?
Speaker 1
242.53s
Ee oru part.
Speaker 0
243.73s
Aa sollunga.
Speaker 1
243.85s
Aa, paasukku naane serndhu kooppidalaam.
Speaker 0
248.31s
Full details naan WhatsApp pannittungala?
Speaker 1
250.69s
Unga name super.
Speaker 0
251.51s
Unga name.
Speaker 0
252.95s
Unga name sir?
Speaker 1
254.71s
Senthil.
Speaker 0
255.35s
Okay okay thank you matha details naan WhatsApp pannuren.
Speaker 1
256.39s
Okay thank you.
Speaker 1
257.51s
Naan vaattukku kudukkuren.
Speaker 0
259.29s
Okay okay sir thank you thank you.