A
Call Intelligence
Thirukumaran with Bharath Kumar — Feb 01, 2026 11:48
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
10.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Thirukumaran. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 02, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
verification
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical confirmation
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:27 (27s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Slight delay in arrival
bat ai vil bi reaching araund twelv tharty tu twelv pharty phai
|
logistics | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Appointment confirmation for today at 12 PM. |
Key Moments
200:14
Customer confirms he is 'on the way'.
Critical confirmation of lead conversion/show-up.
00:21
Customer mentions replying to the email reminder.
Indicates high engagement and reliability of the lead.
Trust Signals
2
Proactive communication about email reply
Providing specific ETA
Enthusiasm Signals
2
Friendly greeting
Immediate confirmation of travel
Topics Discussed
Appointment Confirmation
Dexa Scan
Arrival Time
Email Reminders
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Greets rep with 'hey yaar'. |
| Confirmation | 2 | neutral | Confirms he is on the way and provides an ETA. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello?
Speaker 1
3.83s
Hello.
Speaker 0
4.13s
Hello. Yes.
Speaker 1
5.67s
halo sir dis is bharath from i o.
Speaker 0
8.01s
hey yaar.
Speaker 1
9.03s
yaa yuvar yuvar dextro scan book appointment is book down today at 12 pm. aar yu kaming today saar?
Speaker 0
14.41s
ya, ai am kamming, ai am on da ve, bat ai vil bi reaching araund twelv tharty tu twelv pharty phai.
Speaker 1
19.37s
Okay sir thank you just for the confirmation.
Speaker 0
21.03s
I have replied to the mail also to your reminder.
Speaker 1
23.97s
okay okay okay sir.
Speaker 0
25.45s
oke. oke ya thank you.