A
Call Intelligence
Thirukumaran with Bharath Kumar — Jan 27, 2026 18:15
Deal Closed
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 02, 2026
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
12% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:34 (154s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
284 / 192
Rep Longest Monologue
13s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Unanswered previous calls
innoru number-ku call pannen rendu vaatti edukkave illai yaarukkum
|
service quality | Customer | Yes | explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Other | Customer asks for price and details of the scan. |
Key Moments
400:12
Price Disclosure
Customer accepts the 2500 INR price point immediately.
01:01
Machine Brand Inquiry
Customer shows high intent/knowledge by asking for the specific machine brand.
01:30
Fasting Explanation
Agent adds value by explaining the technical reason for fasting to ensure accuracy.
02:14
Identity Confirmation
Customer provides full name, confirming commitment to the lead process.
Discovery Questions
3
Q1
How may I help you?
Q2
Unga name sir?
Q3
Ungalukku book pannanum-ngala?
Trust Signals
2
Asking for the machine brand name
Asking about preparation requirements (fasting, clothing)
Enthusiasm Signals
1
Immediate agreement to the booking process
Resistance Signals
1
Mentioned previous calls were not picked up
Confusion Signals
1
Confusion about the machine brand (Bi Lunara?)
Topics Discussed
DEXA Scan Pricing
Visceral Fat
Bone Density
Muscle Mass
Fasting Requirements
Clothing Requirements (Metal/Zips)
Appointment Scheduling
Machine Brand
IVR/Call Issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about pricing. |
| Discovery/Pitch | 2 | neutral | Asking clarifying questions about the machine and preparation. |
| Closing | 3 | positive | Agrees to the process and thanks the agent. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello
Speaker 1
0.77s
Hello.
Speaker 0
1.61s
Yes sir, this is Bharath from IO.
Speaker 1
4.85s
Aa.
Speaker 0
5.51s
Recently you tried to contact us, right sir? How may I help you?
Speaker 1
8.07s
S ya ya, idhu vandhu DEXA full body scan evvalavu aagum illaiya?
Speaker 0
12.89s
Rendu aayirathu aindhu sir.
Speaker 1
14.85s
Irandu aayirathu irandu andha idhula discuss pannanum, adhula ennenna varum adhu?
Speaker 0
18.05s
Adhula vandhu ungaloda visceral fat kandupidikkalam sir, visceral fat, bone density and muscle mass.
Speaker 1
21.17s
Okay.
Speaker 1
24.27s
Cerebral fat bone density mass
Speaker 0
26.15s
Masirunnaal yes.
Speaker 1
27.85s
Okay okay, idhu eppavum edukkalaam?
Speaker 0
31.17s
Aa morning nine to seven morning nine AM to seven PM varaikkum irukkum sir nammalukku.
Speaker 1
34.27s
Aa.
Speaker 1
37.05s
9*70 ippo venaalum vandhu eduthukkalaam.
Speaker 0
38.85s
Illa munnadi book pannirukken, enna andha time-la niraiya per book panniruppanga sir. Ungaloda slot eppannu sonneenganna, ungalukku book pannittu andha time-la vandhu neenga eduthukkalaam sir.
Speaker 1
39.17s
Munnaadi book pannirukken.
Speaker 1
45.67s
Okay, okay, okay, idhu machine enna machine neenga use panreenga?
Speaker 0
49.63s
Mission ID brand peru kekkureengala sir?
Speaker 1
51.65s
Aa brand name aa aa.
Speaker 0
53.51s
Brand name
Speaker 1
54.59s
Bi Lunara illa indha maathiri kekkuren andha maathiri.
Speaker 0
57.43s
Brand name namma technician kitta kettu dhaan sollanum sir, enakku brand name theriyala.
Speaker 1
61.45s
Okay okay okay.
Speaker 0
63.15s
Okay.
Speaker 1
64.95s
Sari okaynga, ippa naan varadhu enna appadinna naan appointment book pannittu thaan varanum correctungala?
Speaker 0
68.23s
Aama sir, ungalukku naan WhatsApp-la oru template anuppuren, just unga mail ID neenga eppo varreenga, endha date-la varreengannadha mattum sollanum sir. Next vandhu oru minimum moondru hours passing irukkum sir, accurate results kidaikkiradhukkaga.
Speaker 1
75.13s
Sari.
Speaker 1
80.07s
Okay okay, minimum moonu hours maximum evvalavu naal irukkalaam, correct-ungala? Maximum.
Speaker 0
80.61s
Okay.
Speaker 0
83.15s
Maximum evvalavu vena irukkalaam, maximum evvalavu vena irukkalaam.
Speaker 1
86.17s
Ok ok ok.
Speaker 0
86.85s
Minimum three hours irundheenganna ungaloda results vandhu accurate-aa varum, yenna neenga food saappittu vandhu edutheenganna adhuvum vandhu oru fat-aa consider aaga chance irukku scanning-la.
Speaker 1
90.59s
Enakku food saappittu vandhu.
Speaker 1
96.05s
Okay okay adhanaala solraadhu.
Speaker 0
96.85s
Adhanala solradhu next vandhu calcium tablets edhuvum edukkaadheenga oru day before.
Speaker 1
101.21s
Okay okay.
Speaker 0
101.81s
Next neenga wear panra dress-a vandhu metal items edhuvum illama paathukkiradhu.
Speaker 1
106.15s
Sari okay. Zippum metal varumaa?
Speaker 0
108.11s
Aama zip, aama zip-aiyum serthu sir, zip metal next zip buttons edhuvume irukka koodaadhu, illa normal-aa track pant illaina t-shirt-la vandhurunga, appadi vandhutteenganna inga nammalukku spare dress irukku sir change pannikkalaam.
Speaker 1
116.13s
Okay.
Speaker 1
120.21s
Sari okay okay.
Speaker 1
123.01s
Sari okay-nga thanks thanks.
Speaker 0
124.81s
Ungalukku book pannanum-ngala evvalavu reason-nu ippa aachu.
Speaker 1
128.23s
Illa naan February first week-la dhaan mostly varuvennu ninaikkiren, indha form mattum anuppichu vidunga, naan call panren, unga name sir.
Speaker 0
132.79s
Unga name sir?
Speaker 1
134.39s
N M Thirukumar.
Speaker 0
135.53s
Thirukumar okay sir naan ungalukku forward send forward send panren neenga paathuttu sollunga okayngala.
Speaker 1
140.11s
Okay okaynga thanks.
Speaker 0
141.15s
Okay, indha number-a note pannikkonga, edhaachum irundhaalum andha number-ukku call pannikkonga.
Speaker 1
145.31s
Aa sari innoru number-ku call pannen rendu vaatti edukkave illai yaarukkum.
Speaker 0
147.97s
Adhudhaanga idhu IVR number adhanaala ungalai thirumba kooppittu irukken.
Speaker 1
150.97s
Sari okay okay okay thanks.
Speaker 0
151.89s
Sari okay.
Speaker 0
153.07s
Okay thanks.