A
Call Intelligence
Muthu Krishnan with Bharath Kumar — Feb 01, 2026 17:58
Deal Lost
Cold
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Muthu Krishnan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:28 (89s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
37
Rep Words / Customer Words
142 / 108
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Policy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Refusal to provide mobile number
Aa mobile number as as per the instruction we can't able to provide the mobile number.
|
policy | Rep | Yes | policy citation | Excellent |
Key Moments
300:26
Business Intent Disclosure
Customer reveals he wants to launch a product and discuss business ideas, shifting the call from a lead to a partnership inquiry.
00:51
Mobile Number Request Denial
Rep maintains professional boundaries by refusing to give out the CEO/Manager's personal number.
01:06
Process Guidance
Rep clearly outlines the 'first way of contact' via email to manage customer expectations.
Discovery Questions
2
Q1
how much help you sir?
Q2
For which purpose you like to meet the Shubhekar sir?
Trust Signals
2
Willingness to share business intent
Asking for official appointment process
Confusion Signals
1
Spelling of the email address
Topics Discussed
Business ideas
Product launch
Contact details
Appointment process
Chennai visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking specific contact information. |
| Middle | 2 | neutral | Explaining business intent and recording email. |
| Closing | 3 | positive | Appreciative of the assistance provided. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello.
Speaker 0
2.15s
Hello.
Speaker 1
3.09s
Hello?
Speaker 0
3.65s
hello sir this is bharath from i o. you recently tried to reach out us. how much help you sir?
Speaker 1
8.21s
Hello sir.
Speaker 0
9.19s
aa yaa tell me sir how may
Speaker 1
11.35s
I tried to reach Shivashankaran sir. Sir actually last meeting one meeting I just missed his contact details. That's why I come to this channel. Sorry sir.
Speaker 0
21.43s
Okay. It's okay sir. For which purpose you like to meet the Shubhekar sir?
Speaker 1
26.15s
So I want to do some business ideas that's why.
Speaker 1
30.87s
so I want to launch one product. that's why sir.
Speaker 0
34.35s
oke sar. did yu no tha shubhasarkar sars mail aiḍi?
Speaker 1
38.03s
no sir that's why he chose it.
Speaker 0
39.57s
I will tell Shiva@io.com. S I V A
Speaker 1
43.07s
es ai vi e at ai o
Speaker 0
43.17s
SIVA@IO.COM.
Speaker 1
46.15s
okay. S I V E at I O dot com.
Speaker 0
48.31s
Value.
Speaker 1
49.11s
So can I get mobile number sir is that possible?
Speaker 0
51.23s
Aa mobile number as as per the instruction we can't able to provide the mobile number.
Speaker 1
56.91s
oke oke
Speaker 0
57.55s
Okay.
Speaker 1
58.79s
But suppose I visit Chennai means is it possible I can get any appointments?
Speaker 0
62.75s
any appointments? you need first you try to mail sir.
Speaker 1
66.81s
this is the first way
Speaker 0
66.99s
this is the first way to first way of contact to begin the conversation.
Speaker 1
70.51s
Yeah, definitely.
Speaker 0
70.93s
Put the mail and wait for a week.
Speaker 1
73.63s
Okay. If you can't,
Speaker 0
74.15s
If you gone if you didn't get the reply means
Speaker 1
77.21s
Okay.
Speaker 0
77.41s
later you can reach out to this number sir.
Speaker 1
79.57s
Definitely. Currently I'm talking
Speaker 0
79.89s
currently I am talking to this numbers no you can reach out to this numbers.
Speaker 1
82.01s
Ya ya ya. Thank you so much sir your name sir.
Speaker 0
84.93s
Bharat Bharat.
Speaker 1
85.85s
Mari thank you so much sir. Thank you thank you.
Speaker 0
87.21s
thank you thank you.