A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 19:29
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:53 (53s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
5s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Product Fit
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong product/service expectation
i wanted to know that you have you are selling some hardware that is good for checkups right what is that?
|
product_fit | Customer | Yes | direct clarification | Good |
|
Already using a similar service
o no that I have already doing. I don't require that.
|
product_fit | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Negative | Whole body health checkup program. |
Key Moments
200:11
Customer clarifies hardware interest
The primary reason for the lead's interest was a misunderstanding of the product offering (hardware vs service).
00:30
Customer rejection
Customer states they already perform these checkups and requests cancellation.
Resistance Signals
3
I don't require that
I'm not interested in that
You can cancel my
Confusion Signals
1
I wanted to know that you have you are selling some hardware
Topics Discussed
IO 360 Program
Whole body health checkup
Hardware/Devices
Lead cancellation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is receptive to the call initially. |
| Discovery/Pitch | 2 | negative | Customer realizes the service is not what he expected (hardware). |
| Closing | 3 | neutral | Customer wants to end the call and cancel the lead. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello.
Speaker 0
1.35s
ya?
Speaker 1
1.97s
hello sir dis is bharat from iwo.
Speaker 0
4.41s
tell me.
Speaker 1
5.03s
recently you enquired about i o one i o three sixty program right sir? regarding the old body checkup.
Speaker 0
11.47s
i o three no no i wanted to know that you have you are selling some hardware that is good for checkups right what is that?
Speaker 1
22.69s
vi ar naat selling eni hardware sar. hardware sar. vi ar doing.
Speaker 0
25.77s
They want to exist.
Speaker 1
27.31s
this is i o three sixty program whole body health checkup sir.
Speaker 0
30.35s
o no that I have already doing. I don't require that. sorry.
Speaker 0
36.33s
I'm not interested in that. You can cancel my
Speaker 1
40.29s
Oh. For hardware related things you registered for this sir?
Speaker 0
40.33s
Oh.
Speaker 0
43.53s
Yeah, yeah, yeah, yeah.
Speaker 1
44.69s
oh okay okay sir. apart from this you do you require any assistance from ivo sir?
Speaker 0
49.29s
no nothing ma nothing thank you.
Speaker 1
51.41s
Okay sir thank you.