A
Call Intelligence
Suresh Gajendiran with Bharath Kumar — Jan 26, 2026 09:47
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:33 (214s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
482 / 312
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 10.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
naangal irukkiradhu vandhu Tirupurla irukkom varadhukku time aagavadhu Chennai varadhukku.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Primary service discussed for the lead's health concerns. |
| dietitian consultation | Rep | -- | Positive | Post-report services included in the process. |
Key Moments
300:42
Pincode Sharing
Customer provides 635601, allowing the agent to check serviceability.
02:13
Vellore Travel Confirmation
Customer confirms frequent travel to Vellore, solving the logistics hurdle.
03:14
Consultation Explanation
Agent explains the value-add of online doctor and diet consultations.
Discovery Questions
3
Q1
ippo edukkanumngala ungalukku blood test?
Q2
ungaloda pincode solla mudiyungala sir?
Q3
Vellore adikkadi poreenganna neenga ennikku poreenganu...?
Trust Signals
3
Sharing specific pincode
Sharing travel patterns to Vellore
Asking about office locations
Enthusiasm Signals
2
Asking about report delivery time
Confirming doctor consultation process
Resistance Signals
1
Distance/Location concern (Tirupattur vs Chennai)
Confusion Signals
1
Initial confusion about the agent's name due to transcript repetition
Topics Discussed
Blood test
Location serviceability
Vellore collection
Report turnaround time
Online doctor consultation
Diet consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is clarifying who is calling. |
| Discovery | 2 | neutral | Customer provides pincode and discusses travel to Vellore. |
| Closing | 3 | positive | Customer agrees to discuss with family and call back. |
Call Transcript
Click to expand
Speaker 1
0.01s
Aa system
Speaker 0
0.47s
Sir IO-la irundhu Bharath call panren sir, blood test related-aa doubt-nu sollirundheengalaam.
Speaker 1
6.31s
Adhuthaan sir adhu varalaam appadindra maathiri ketkalaamnu paartten yaarum respond pannalaam
Speaker 0
12.17s
O unga name sir?
Speaker 1
14.05s
En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru? En peru?
Speaker 0
18.23s
Okay okay sir, ippo edukkanumngala ungalukku blood test, blood test edukkanumngala?
Speaker 1
19.65s
Ungalukku.
Speaker 1
22.77s
Aa adhu naangal irukkiradhu vandhu Tirupurla irukkom varadhukku time aagavadhu Chennai varadhukku.
Speaker 0
28.55s
Okay okay idhukkaga dhaan Chennai varapporeengala illa vera edhaachum vishayama vandhu idhai eduthuttu polaamnu irukkeengala
Speaker 1
29.57s
Aa
Speaker 1
32.89s
Idhukkaaga thaan varumannu.
Speaker 0
35.67s
Idhukkagave varapporeengala?
Speaker 1
37.37s
Mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm
Speaker 0
38.31s
Illanna unga Tiruppur pakkathula enakku theriyudhu Tiruppurla pincode ungaloda pincode solla mudiyungala sir?
Speaker 1
42.93s
Aa Tirupattur sir, aaru moondru aindhu aaru zero ondru sir, aaru moondru aindhu aaru zero ondru sir.
Speaker 0
47.27s
Oru nimisham irunga.
Speaker 0
49.77s
65601.
Speaker 0
52.43s
Ore nimisham irunga appadiye check pannikiren.
Speaker 1
64.17s
Manushyakkaaga Krishnagiri aindhu perukkiraanga, aindhu perukkiraanga.
Speaker 0
87.03s
Illa sir, namma andha pincode-ukku illa, unga pakkathula irukkura oor per ellaam solren sir, angayum neenga angayum eduthukkalaam neenga.
Speaker 1
91.07s
Mm.
Speaker 1
92.63s
Sollunga sir sollittu varattungala
Speaker 0
93.09s
Sollittu varattungala naanu?
Speaker 1
94.27s
Mm sollunga.
Speaker 0
94.59s
Chennai full-aa cover panrom, Pondicherry, Viluppuram, Nagapattinam, Trichy, Madurai.
Speaker 1
96.39s
Vilumooram
Speaker 1
100.65s
Mm
Speaker 0
101.27s
Theni, Thoothukudi, Kanyakumari, Krishnagiri, Vellore, Salem.
Speaker 1
106.27s
Krishnagiri irukku sir pakka adhoduthaan sir.
Speaker 0
109.51s
Krishnagiri, Vellore, Salem, Dharmapuri.
Speaker 1
111.77s
Oru video-la nallaa sir?
Speaker 0
114.25s
Vellore full-aa irukku sir.
Speaker 1
115.65s
Mm appadiingala vandhuralaam inga enna sonna address adhaan vandhuraanga vandhuraanga
Speaker 0
117.65s
Vellore-la irukku.
Speaker 0
120.01s
Onnum illa naan inga line-a sollittu varen innum edhaachum distance kammiya irukkura maadhiri irukkura paarunga.
Speaker 1
123.75s
Mm sollunga sir sollunga.
Speaker 0
124.63s
Salem, Dharmapuri, Erode, Namakkal, Karur, Coimbatore.
Speaker 1
130.19s
Mm
Speaker 0
131.75s
Aa, ivvalavuthaan sir, ungalukku pakkam vandhu Krishnagirigala, Vellore-galaa?
Speaker 1
133.91s
Vellore-ngala? Aamaa sir, stationery irukku Vellore irukku sir. Vellore vandhu adikkadikku poganum. Vellore sir, Vellore.
Speaker 0
139.79s
Aa Vellore adikkadi poreenganna neenga ennikku poreenganu oru rendu naal munnadi enakku sollunga, andha time-la neenga andha idathula enga solreengalo andha idathula naan ungalukku arrange panni koduthuren sir.
Speaker 1
147.51s
Mm saringa sir indha idhu edhavadhu irukkudhungala office maadhiri edhavadhu irukkudhungala sir
Speaker 0
151.91s
Office maadhiri edhuvum kidaiyaadhu, endha idam solreengalo andha idathula vandhu blood and urine sample kodukkura maadhiri irukkum sir.
Speaker 1
157.45s
Oru hotel-o.
Speaker 0
157.71s
Oru hotel-o edhu book pannalume.
Speaker 1
159.01s
Book pannanum.
Speaker 1
160.31s
Mm sari.
Speaker 0
160.75s
Kottaiyila neenga sollalaam, edhaachum kalyanam mandapam ungalukku inga enga poreenga? Adikkadi poveengannu sonneengala, veluvula adhu endha idathukku poreengannu sonneenganna andha idathukke vara vachu kuduthuralaam sir.
Speaker 1
168.87s
Saringa sir, saringa sir, saringa sir, saringa sir, naan ippo naan veetula pesittu veetula pesittengannaa.
Speaker 0
174.69s
Veetla pesittu indha number note pannikkonga en per Bharathuthaan sir.
Speaker 1
176.67s
Aa
Speaker 1
177.63s
Mm sari indha numberukku.
Speaker 0
178.39s
Indha number-ukku edho call pannunga, namma idhu pannikkalaam okay-ngala.
Speaker 1
180.19s
Mm mm sari.
Speaker 1
181.83s
Sari sari sari.
Speaker 0
183.21s
Okay okay.
Speaker 1
183.97s
Okay thank you.
Speaker 0
184.57s
Thank you thank you.
Speaker 1
185.49s
Adhu report udane koduppaanga sir, late aagudhu sir.
Speaker 0
187.33s
Ippadi moonu moonu moonu days aagum sir.
Speaker 1
190.01s
Appadingala three two five.
Speaker 0
190.67s
Indha irandu aindhu days aana piragu ungalukku WhatsApplayum naangal send pannuvom maillayum varum sir.
Speaker 0
194.43s
Vandha piragu doctor consultation-um diet consultation-um neenga Chennai-kku varalaam, appadi vara mudiyaadha situation irundheenganna naanga online-laye ungalukku explain pannuvom sir, namma doctor vandhu video call-la vandhu.
Speaker 1
194.45s
Sari sari doctor.
Speaker 0
203.11s
Ennenna report eppadi irukkudhu ellame solluvanga, adhukku edhuna describe panna marundhu edhachum venumna naangale veettukku anuppichu vachiruvom.
Speaker 1
203.13s
Ennennoru.
Speaker 1
209.25s
Saringa sir, saringa sir, saringa.
Speaker 0
210.83s
Okayngala?
Speaker 1
211.51s
Aa aa sollunga.
Speaker 0
212.57s
Okay sir thank you.