A
Customer Dinesh Siimhaa
Phone +919894216324
Rep Bharath Kumar
Team Sales
Date 2026-02-16 18:23
Duration 14:18
Source instagram_ad

Call History

1 attempt
Total Attempts1
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time14.3 min
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending follow_up_scheduled

Call Structure

Duration 14:18 (859s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 148
Rep Words / Customer Words 1842 / 312
Rep Longest Monologue 112s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Time/Availability
Innaikku naan illa... Thursdayngala?
logistics Customer Yes flexibility/scheduling Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
dexa scan Rep -- Interested Scans for bone density and visceral fat.
epigenetic test Rep -- Interested Biological age vs chronological age.
aiwo 360 program Rep 91000.00 Neutral Whole body health checkup program including 181 blood parameters.

Key Moments

4
00:52
Founder Mention
Established immediate trust and brand recognition.
02:30
4 Stages of Disease Explanation
The core value proposition that differentiates the service from standard checkups.
08:45
Protein/Muscle Loss Analogy
Highly relatable explanation of why specific amino acid testing is needed.
12:09
Price Reveal with Discount
Anchored the price at 1.15L and dropped to 91k, creating perceived value.

Discovery Questions

3
Q1 Neenga indha program vandhu generally general checkup-kkaaga edukkanumnu paakkireenga illa edhaachum specific concerns irukkaa sir?
Q2 Neenga regular-aa whole body checkup panneengala sir, early?
Q3 Ippa protein intake neenga panreengala sir?

Trust Signals

3
Customer recognizes the founder (Sivasankaran)
Customer shares that he already does annual checkups
Customer asks specific questions about the testing process

Enthusiasm Signals

2
Aamaa aamaa (Yes, yes) acknowledgments
Asking 'Sari idhu eppadinga charge panrom' (How much do you charge for this?)

Resistance Signals

1
Customer mentions he is busy today and cannot do the session immediately

Confusion Signals

1
Confusion about the difference between total weight and bone density

Topics Discussed

AIWO 360 Preventive Health Bone Density Visceral Fat Gut Health Protein Intake Biological Age Pricing Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but cautious.
Discovery/Pitch 2 neutral Engaged with the technical explanations of bone density and biological age.
Closing 3 positive Agreed to a follow-up call.

Call Transcript

Click to expand
Source File +919894216324 16-2-2026, 6-23-13pm.mp3
Transcript +919894216324_16-2-2026,_6-23-13pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19380