A
Call Intelligence
Vikram Balaji with Bharath Kumar — Feb 20, 2026 11:46
Deal Closed
Hot
Lead Source
Meta AdsCall History
26 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Vikram Balaji. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 20, 2026
Calls Before Closure
26
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (18s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
24 / 31
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Miscommunication regarding date
there was some miscommunication regarding the date for my blood test.
|
logistics | Customer | Yes | acknowledgement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Customer mentions clarifying miscommunication regarding the blood test date. |
Key Moments
100:09
Customer clarification
Customer confirms that the scheduling issue is resolved, leading to a quick and successful call conclusion.
Trust Signals
2
Customer proactively clarified issues
Polite tone
Confusion Signals
1
Previous miscommunication regarding dates
Topics Discussed
Blood test scheduling
Miscommunication resolution
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Explaining that the miscommunication was clarified. |
| Closing | 3 | positive | Thanking the rep. |
Call Transcript
Click to expand
Speaker 0
0.41s
hello
Speaker 1
1.05s
Hello.
Speaker 0
2.13s
okay?
Speaker 1
2.75s
Sir, this is Bharat from my home.
Speaker 0
5.11s
yes sir good morning.
Speaker 1
6.29s
Yeah, recently you tried to contact us, right sir?
Speaker 0
9.25s
Yeah yeah I I there was some miscommunication regarding the date for my blood test. I think it I clarified now.
Speaker 1
15.61s
oke sir.
Speaker 0
16.71s
Yeah, sure, thank you.
Speaker 1
17.57s
Okay.