A
Call Intelligence
Karthick with Bharath Kumar — Feb 17, 2026 18:50
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional and clear
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
5:46 (347s)
Primary Language
Tamil
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
115
Rep Words / Customer Words
582 / 495
Rep Longest Monologue
28s
Customer Longest Monologue
22s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cost of the session
aa attend aa session attend avvadaniki edhaina pay cheyyaavathu?
|
price | Customer | Yes | value-first / free trial | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 5000.00 | Neutral | Minimum entry point for diagnostics |
| master health checkup | Rep | 110000.00 | Interested | Comprehensive diagnostic suite |
Key Moments
400:30
Health Disclosure
Customer reveals father's Type 2 Diabetes and muscle deterioration, setting the clinical need.
02:50
Language Switch
Agent switches to Telugu, significantly increasing rapport and customer comfort.
03:26
Price Anchor
Agent introduces the 1.1 Lakh package, setting a high-value anchor.
04:24
Free Session Offer
Agent removes the price barrier for the initial consultation, securing the next step.
Discovery Questions
3
Q1
For which service?
Q2
Recently edhachum master checkup edhachum paappakku pannirukkeengala?
Q3
Blood test edhukkola edhachum?
Trust Signals
3
Sharing detailed medical history
Asking for the agent's number to continue on WhatsApp
Positive brand perception ('I heard it does good')
Enthusiasm Signals
2
Agreement to share reports
Interest in 'reversing' diabetes
Resistance Signals
1
Questioning the cost of the session (04:20)
Confusion Signals
1
Unsure if mobility issues are age-related or muscle-related
Topics Discussed
Diabetes Reversal
Muscle Deterioration
Blood Test Pricing
Full Body Markup
Mentor Session
Zoom Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating the purpose of the call. |
| Discovery | 2 | neutral | Describing father's health issues. |
| Pitch | 3 | neutral | Engaged with the idea of a mentor session. |
| Closing | 4 | neutral | Appreciated the language switch and free session offer. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello.
Speaker 1
1.45s
Hello
Speaker 0
2.35s
Hello sir, this is Bharath from IO.
Speaker 1
4.87s
Aa hi brother, this is Karthikeyan.
Speaker 0
5.91s
Aa
Speaker 0
6.77s
Okay okay sir.
Speaker 1
8.19s
Aa idhu need an appointment for my dad.
Speaker 0
10.61s
Aa, for which service?
Speaker 1
12.89s
Actually I just want to have a clear cut check because I haven't there before.
Speaker 0
17.49s
Kotha?
Speaker 1
17.97s
My daddy is an age I haven't there before.
Speaker 0
20.63s
Okay.
Speaker 1
20.79s
Okay. This is my first time with Ivo. I heard it does good.
Speaker 0
22.41s
Mm.
Speaker 1
25.37s
So I just want to bring my dad for a checkup, maybe a major checkup.
Speaker 0
28.51s
Ok.
Speaker 1
30.41s
Because he already is he already has sugar type two diabetic.
Speaker 0
34.21s
Okay.
Speaker 1
35.15s
Aa is sixty four years old.
Speaker 0
36.85s
Okay sir.
Speaker 1
38.01s
Okay now he is quite little tired and his muscles are getting deteriorated.
Speaker 0
44.69s
O okay okay sir.
Speaker 1
45.81s
Okay maybe he is losing weight because of diabetes.
Speaker 0
50.39s
Nair no location sir.
Speaker 1
52.73s
Aayiram perappuram Chennai.
Speaker 0
54.25s
O Tamilunganna neenga.
Speaker 1
55.99s
Aa, Tamil thaanga.
Speaker 0
56.77s
Okay okay sollunga sir.
Speaker 1
58.67s
Appaakku vandhu sugar irukku.
Speaker 0
60.41s
Okay sir.
Speaker 1
61.13s
Appadiye summa weight reduce aayiduchu.
Speaker 0
63.49s
Mm.
Speaker 1
64.19s
Ippa vandhu romba weak-aa irukkaaru konjam.
Speaker 0
67.65s
Aam neenga appaakku.
Speaker 1
67.69s
Aa, A.
Speaker 1
69.73s
Ippadi ippadi naangu.
Speaker 0
71.35s
Six four okay okay.
Speaker 1
72.77s
Aamaa.
Speaker 1
74.19s
Arupathi naalu aagudhu.
Speaker 1
76.23s
Ippolaam konjam naal mundhu konjam sugar jaasthiyaagi hospital access pannittu irukkom, okay okay, sugar kammi pandrathukku adhu kammiyaanadhukku appurama vandhu.
Speaker 0
80.17s
Okay okay.
Speaker 0
81.65s
Ok.
Speaker 1
84.19s
Konjam nadakkurathukku thadumaaruraaru.
Speaker 1
86.33s
Mm mm mm, I don't know age-naala appadi irukkaa illa udambu weak-aa irukkaradhunaala appadi irukkaa?
Speaker 0
87.13s
I don't know.
Speaker 1
91.43s
Illanna vandhu muscle kammiyaaguradhunaala appadi irukkaannu enakku edhuvum theriyala.
Speaker 0
95.75s
Ok ok sari
Speaker 1
96.11s
Sari, oru checkup onnu pannalaam appadindradhunaala sari okay, idhu IO pathi naan kelvippatturukken.
Speaker 0
102.67s
Ok ok sir.
Speaker 1
103.51s
So avanga vandhu edho reversing pannuvaangannu solli pannirukken.
Speaker 0
105.65s
Aamaa siru A.S.D. Vasin aamaa aamaa.
Speaker 1
108.15s
Aa reversing pannanumnu kettoom, sari adhudhaan appointment vaangalaam, evvalavu charges adhellam ketkalaam appadinnu sollittu oru call panninaanga.
Speaker 0
114.25s
Appadingala, neenga recently edhachum master checkup edhachum paappakku pannirukkeengala sir, blood test edhukkola edhachum?
Speaker 1
120.41s
Blood test eduthirukkom, but master checkup-laam edhuvume pannala.
Speaker 0
123.71s
Okay okay sir, mm mm sir, idhu related-aa oru mentor session maadhiri arrange pannalaam sir ungalukku.
Speaker 1
130.49s
Okay.
Speaker 0
131.09s
Namma IO-la ennennaalam panromndra oru basic idhu vandhu ungalukku naan understand panna solrom, ungalukku understanding-kaaga naanga solrom.
Speaker 0
137.89s
Adhula appavoda answers-um serkkum podhu endhendha test appavukku eduthaa.
Speaker 1
138.01s
Okay.
Speaker 0
143.07s
Adhanala andha results vandhu neenga judge panni avarai improve pandradhukku eppadi ellam pannalaamndradhu oru basic idea padikkum sir.
Speaker 1
149.41s
Adhukkappuram.
Speaker 0
149.41s
Adhukkappuram appaakku enna kidaikkumndradhu IWA enna pannudhunu ungalukku solliruppom, idhula appaakku endha package edutha set aagumndradhaiyum namma adhula detail-aa ungalukku clear-aa explain pannuvom.
Speaker 1
154.07s
Idhula appa
Speaker 1
159.67s
Appadingala?
Speaker 0
160.69s
Aa neenga eppadiya irukkeengala innaikku?
Speaker 1
161.19s
Okay
Speaker 1
163.25s
Innaikku free-aa illa actually ippo vandiyila phone maattaalaam sonnamaadhiri ippo vandiyila poyittu irukken.
Speaker 0
166.99s
Ondiyila Teluguthaan neenga okay okay aamaa main Teluguthaan sir.
Speaker 1
169.07s
Aamaa aamaa.
Speaker 1
170.99s
Avunaa okay, avunaa definitely, so ippatikku prasthuthaanikku daddy-yum teacher-um bike-ku velthunnaanu kudikku.
Speaker 0
171.67s
Avunaa?
Speaker 0
176.41s
Okay okay sir.
Speaker 1
177.29s
So that meanwhile ee madhyalo call chesthaan ani cheppi call chesaanu.
Speaker 0
180.17s
O okay okay super sir, manam complete-ga clear cheythu sir, deentlo em problem ledhu.
Speaker 1
181.35s
Aa aanaa keezha.
Speaker 1
185.25s
Okay
Speaker 0
185.61s
Nine January-la weight reduce aaguthu, mudhalla find cheste daanni etta create chesthaamannu manam doctor team manaki help chesthaar sir, okay-na sir.
Speaker 1
192.85s
Avunaa okay charges gurinchi kanukkudhaamane first entha avuthaaru basic-aa
Speaker 0
196.27s
Aa.
Speaker 0
197.85s
Sir manaki vandhu blood test vachu ondru aindhu ondru ennathu minimum IO-la choose ayirukkirathu, blood test vachu aindhu aayiram aaguthu sir manaki.
Speaker 1
205.19s
Okay.
Speaker 0
206.05s
Aa manaki whole body idhiga cheyalante mana daggara vachi onnu lakh pathinayiram-ki oka full body markup checkup undaali sir.
Speaker 1
213.53s
Ok.
Speaker 0
214.11s
Daan lopala unde test mana daddy-kku vachchi suitable avuthadaa ledaa ani aa mental station-la dhaan sir manam confirm cheyyanavunu, anni test-u 9-kku eththae maadhiri undadhu.
Speaker 0
224.45s
Okay aa mental station-la memu explain chesthaanu idhantaa eduthae mee daddy-kku improve ayye dhaaniki cancel undhaani IOL-la undedhaantha manam chepthaamu mee daddy-kku undae concerns idhula mingle ayyeppudu yae test mee daddy-kku suitable avvanum.
Speaker 1
224.83s
Okay
Speaker 1
231.69s
Ok.
Speaker 0
238.67s
Ippo Daddy valla treadmill-la thaan run cheyyanum sir.
Speaker 1
242.93s
Aa ante naduppaadu but parigettadam konchem
Speaker 0
245.37s
Aa adhu maadhiri unde station-la manam remove cheyya vachchinaam sir konjam remove chesi package ready sir onnu manikku.
Speaker 1
248.95s
Okay
Speaker 1
251.31s
Okay.
Speaker 0
251.97s
Manaki edhe dandha direct scoot down ledhani aa mental section-la dhaan manam clear-gaa oka judgment-ku ranaavum
Speaker 1
257.35s
Okay.
Speaker 0
257.61s
Aa session attend chesinaaka manam fix chesthaam sir deenni.
Speaker 1
260.91s
Okay bro, aa attend aa session attend avvadaniki edhaina pay cheyyaavathu?
Speaker 0
264.29s
Ledu ledu adhu anthe em ledu sir free-la idhu actually-ga ee cost vachi konchem mandhi pay chesi ethukkuntaaru manaki maintenance assistant kaavaalani.
Speaker 1
266.23s
Ithu actually ee
Speaker 0
270.67s
Neeru wanted-ga vachina valla meeku kaavundaa nenu free-ga arrange chesthaam sir idhu, mana Zoom call-laane attend cheyocchu, meeku kaavundaa center-ku raavacchu.
Speaker 0
278.21s
Atlante first memu Zoom call-lo oka overview istaamu.
Speaker 1
278.53s
First
Speaker 0
281.35s
Malli neeku anni idhu sir neeku center visit chesesi neeku.
Speaker 1
281.43s
Malli meeku
Speaker 0
285.07s
Emem undu chooseesi malli kaamithu confidence unte manam proceed chesthaam sir deeniki.
Speaker 1
289.69s
Sari okay.
Speaker 0
290.73s
Okay-na Sir?
Speaker 1
291.85s
Okay brother, idhu nenu prasangathu bike-la velluthunnanu, idhu naa number, okay okay, meeru note chesukondi, meeru note chesukondi, meeru details naaku text message-ga pettandi, okay, nenu malli dhaaniki respond avuthaanu, okay, dhaan tharuvatha manam eppudu maatlaaduthaam ani cheppi meeru.
Speaker 0
292.73s
Ithu
Speaker 0
295.69s
Okay okay note chesukondi.
Speaker 0
299.77s
Ok.
Speaker 0
301.75s
Okay.
Speaker 1
304.47s
Schedule cheppandi nenu daani message vachchu
Speaker 0
306.05s
May vandhu thellaari ettu AMla vandhu raathri eleven PM varaikkum manam metro station attend chesthom sir.
Speaker 1
309.87s
Ilavan PM varaikkum.
Speaker 1
313.03s
Okay.
Speaker 0
313.75s
Me in between lo meeku ya free time oka muppathi rendu naalu naalu minutes meeku connect chesalaam sir manaki naan.
Speaker 1
319.53s
Sari okay okay.
Speaker 0
320.77s
Okay anna sir, mee ya time-na fix ayiduchu cheppandi, nen antha appuram details mattum nen share chesthaan, mem emem test eduthaam sample reports antha nen share chesthaan nen.
Speaker 1
323.57s
Appuram
Speaker 1
329.17s
Okay okay.
Speaker 0
329.85s
Okena meeru choodandi mun choosheesukkoodaam okka conclusion first
Speaker 1
333.63s
Ok brother.
Speaker 0
334.11s
Daddy-ni complete-ga clear chesthaan sir IO valla idhu possible-e must-ga mandil-ku vachi baaga paint all must-ga mandile undaaru manaki.
Speaker 1
341.03s
Okay.
Speaker 0
342.83s
Okay-naa sir? Okay-naa sir.
Speaker 1
343.05s
Okay.
Speaker 1
344.89s
Thank you thank you.
Speaker 0
345.45s
Thank you thank you.