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Call Intelligence

Abhinaya with Bharath Kumar — Feb 16, 2026 14:19

Deal Lost Warm
Customer Abhinaya
Phone +919884049901
Rep Bharath Kumar
Team I Women
Date 2026-02-16 14:19
Duration 0:50
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time1.4 min
Rep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Abhinaya. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Curious
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 18% into call
Pitch Approach Reference-based
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 0:50 (50s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 19
Rep Words / Customer Words 78 / 84
Rep Longest Monologue 6s
Customer Longest Monologue 12s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Timing

Objections

2
Objection Category Raised By Handled Technique Quality
Timing/Not ready now
Requirement is not for now. Probably I will come on April.
 time Customer Yes agreement and future commitment Excellent
Existing provider
naanga Apollo-la eduppom every every year.
 competition Customer No acknowledgement Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Other Initial reason for the call.

Key Moments

3
00:14
Customer explains Apollo routine
Identifies the primary competitor and the customer's buying cycle (April).
00:33
Rep proposes March end follow-up
Secures a future touchpoint without being pushy.
00:44
Customer provides name
Sign of trust and lead qualification.

Trust Signals

3
Sharing personal routine (Apollo checkups)
Providing name
Agreeing to a specific follow-up time

Resistance Signals

2
Timing objection (Not for now)
Existing competitor loyalty (Apollo)

Topics Discussed

3-6 Program Annual Health Checkups Apollo Hospitals Family Health Planning Follow-up Timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite and receptive.
Discovery/Rejection 2 neutral Explains her current routine and why she isn't ready yet.
Closing 3 positive Agrees to a future follow-up and provides her name.

Call Transcript

Click to expand
Source File +919884049901 16-2-2026, 2-19-28pm.mp3
Transcript +919884049901_16-2-2026,_2-19-28pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19376