A
Call Intelligence
Abhinaya with Bharath Kumar — Feb 16, 2026 13:11
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Abhinaya.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Abhinaya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
22% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:27 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In the middle of lunch
I am in the middle of the lunch I will stop you in oru half hour kazhuthu.
|
time | Customer | Yes | agreement/respect | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Committed | Recently you enquired about IO three sixty program right ma'am? |
Key Moments
200:11
Program Clarification
Customer confirms they made the enquiry for the IO 360 full body checkup.
00:20
Callback Request
Customer sets a boundary due to lunch, establishing a specific follow-up window.
Trust Signals
1
Confirmation of enquiry
Resistance Signals
1
Time constraint (Lunch)
Confusion Signals
1
Initial request to repeat the program name
Topics Discussed
IO 360 Program
Full Body Checkup
Callback Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused initially by the name/program. |
| Identification | 2 | positive | Confirmed the enquiry ('Aamaa aamaa correct sir'). |
| Closing | 3 | neutral | Politely asked for a callback due to lunch. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello
Speaker 0
0.29s
Hello hello
Speaker 1
1.63s
S S.
Speaker 0
2.57s
Hello Ma'am, idhu is Bharat from I Go.
Speaker 1
5.53s
Okay.
Speaker 0
6.07s
Recently you enquired about IO three sixty program right ma'am?
Speaker 1
10.49s
Enna sir, sorry come again.
Speaker 0
11.81s
I O moonu aaru aaru program pathi encode pannirundheenga Ma'am neenga?
Speaker 0
15.73s
Full body checkup-kaga.
Speaker 1
17.31s
Aamaa aamaa correct sir.
Speaker 0
18.81s
Aa ippo free-aa free-aa.
Speaker 1
19.23s
Sir adhe naano.
Speaker 0
20.75s
Sollunga sir.
Speaker 1
20.99s
Illa illa I am in the middle of the lunch I will stop you in oru half hour kazhuthu.
Speaker 0
22.95s
Okay okay.
Speaker 0
25.29s
Okay Ma'am, sure Ma'am.
Speaker 1
26.89s
Thank you.