A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 13:36
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Tamil
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:23 (23s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
42 / 8
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Rep mentions the customer recently enquired about this. |
Key Moments
200:06
Program Reference
Rep attempts to establish the reason for the call by referencing a 'retreat program'.
00:19
Customer Dismissal
Customer uses a Tamil phrase and ends the interaction.
Resistance Signals
2
short_responses
abrupt_ending
Confusion Signals
1
verbal_confusion_at_00:10
Topics Discussed
Wellness Center
Self-Purification Retreat Program
Recent Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer says 'Sorry?' when the rep first mentions the program. |
| closing | 2 | neutral | Customer ends the call quickly after acknowledging the rep. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello.
Speaker 1
1.33s
Hello.
Speaker 0
2.23s
bharat samayi o
Speaker 1
5.37s
Bharat Singh?
Speaker 0
6.15s
ai o maam. reason-ti yu enquired appudu ai o education retrit program right maam.
Speaker 1
10.09s
Sorry?
Speaker 0
10.81s
ai o wealth well this is ai o wellness center ma'am.
Speaker 1
14.25s
oke
Speaker 0
14.93s
yu risentli enkoyard abaut ai o self-fication rittreet program.
Speaker 1
19.45s
nokkam arun chennappan.
Speaker 0
21.17s
Oh okay thank you.