A
Customer Ashokan
Phone +919842881618
Rep Bharath Kumar
Team Sales
Date 2026-02-13 07:55
Duration 24:36
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time24.6 min
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 9.00%
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 5
Pitch Start 10% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending other

Call Structure

Duration 24:36 (1477s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 186
Rep Words / Customer Words 2842 / 315
Rep Longest Monologue 124s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Safety/Service

Objections

2
Objection Category Raised By Handled Technique Quality
Response Delay
Aamaa sir enquiry pannen inga start pannen neenga innum reply illa.
service Customer Yes transparency/technical explanation Good
Radiation Risk
Indha CT scan idhellam vandhu namma necessity illama namma pandromla, adhu vandhu radiation idhu irukkaadha?
safety Customer Yes rationalization/comparison Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 99900.00 Neutral Main package being pitched
aiwo 181 blood test Customer 18000.00 Positive Component of iO360
gene test Rep -- Interested Customer asked about genetic history

Key Moments

4
02:25
Stage 1 Disease Explanation
Established the core value proposition of preventative health.
12:45
Customer reveals age
Allowed rep to personalize the biological age pitch.
18:45
Price Reveal
The 99,900 INR price point was introduced; customer remained engaged.
24:10
PIN Code Verification
Logistical check for home collection, showing high intent.

Discovery Questions

5
Q1 Specific concepts or problem or general checkup?
Q2 Have you heard about iO181 blood test?
Q3 Have you heard about epigenetic age test?
Q4 When was the last time you took a scan?
Q5 Are you obese or normal weight?

Trust Signals

3
Sharing age (45)
Sharing location and PIN code
Asking about radiation safety (shows intent to undergo tests)

Enthusiasm Signals

2
Asking 'How do they test the gut?'
Asking about 'Genetic History'

Resistance Signals

2
Concern about CT scan radiation
Initial complaint about response time

Confusion Signals

1
Confusion between biological and chronological age

Topics Discussed

iO360 iO181 DEXA Scan Visceral Fat Gut Health Food Intolerance CGM Epigenetic Age RMR Radiation Safety Gene Testing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Complained about the delay in reply.
Discovery/Pitch 2 neutral Asked intelligent questions about stool tests and radiation.
Closing 3 neutral Agreed to review materials and talk the next day.

Call Transcript

Click to expand
Source File +919842881618 13-2-2026, 7-55-13am.mp3
Transcript +919842881618_13-2-2026,_7-55-13am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19372