A
Customer Paul Vijayakumar
Phone +919842787160
Rep Bharath Kumar
Team Sales
Date 2026-02-01 18:39
Duration 14:22
Source None

Call History

18 attempts
Total Attempts18
First CallJan 30, 2026
Last CallFeb 26, 2026
Total Talk Time71.9 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
85.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 15.00%
Calls Before Closure 18
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 14:22 (863s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 182
Rep Words / Customer Words 1142 / 894
Rep Longest Monologue 42s
Customer Longest Monologue 35s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Technician Quality
Avanga correct-aa edukka maattengiraanga... (They don't collect [blood] correctly...)
credibility Customer Yes process transparency & accountability Excellent
Price/Discount
Pathu percent kammiyaa irukku sir. (10% is too low, sir.)
price Customer Yes escalation/manager approval Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 5900.00 Interested Basic blood and urine test package.
master health checkup Rep 99000.00 Neutral Comprehensive checkup including ECG, Echo, Gut Microbe test.
healthcation program Rep 700000.00 Price_Sensitive Full service package including aesthetics and stay at Leela Palace.

Key Moments

4
00:44
High-ticket price reveal
Agent mentions 1 Lakh to 7 Lakh packages, testing customer's budget ceiling.
05:16
Technical Fasting Explanation
Builds significant authority and trust by explaining the science of blood sugar.
06:50
Discount Negotiation
Critical pivot where the agent moves from 10% to 15% to keep the lead warm.
13:20
Leela Palace Mention
Adds luxury/value perception to the program.

Discovery Questions

3
Q1 Neenga Erode-ngala? (Are you from Erode?)
Q2 Rendu perum serndhu edukkureengala neenga? (Are both of you taking it together?)
Q3 Andha catalog paarthirukkeengala sir? (Have you seen our catalog?)

Trust Signals

3
Sharing personal experiences with previous labs
Watching multiple brand videos/interviews
Asking for specific stay details (Leela Palace)

Enthusiasm Signals

2
Mentioning he has been watching Siva Sankaran's speeches for 4 days
Interest in the community/WhatsApp channel

Resistance Signals

2
Concern about technician quality
Pushback on the 10% discount being too low

Confusion Signals

1
Confusion between 'class' and 'retreat program'

Topics Discussed

Blood and Urine Testing Fasting Requirements Wellness Retreats Customized Nutrition Technician Accountability Public Figure Endorsements Pricing and Discounts Logistics (Home Collection)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Warm greeting and recognition.
Discovery 2 neutral Asking detailed questions about logistics and programs.
Price Discussion 3 neutral Pushing for higher discounts.
Closing 4 positive Agreed to wait for the follow-up call.

Call Transcript

Click to expand
Source File +919842787160 1-2-2026, 6-39-37pm.mp3
Transcript +919842787160_1-2-2026,_6-39-37pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19371