A
Customer Paul Vijayakumar
Phone +919842787160
Rep Bharath Kumar
Team Sales
Date 2026-01-30 11:07
Duration 12:01
Source youtube

Call History

18 attempts
Total Attempts18
First CallJan 30, 2026
Last CallFeb 26, 2026
Total Talk Time71.9 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 18
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender male
Language Preference Tamil
Brand Awareness medium
Brand Sentiment positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Approach educational
Closing Attempt Yes
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 12:01 (721s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 165
Rep Words / Customer Words 1482 / 412
Rep Longest Monologue 68s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 24.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category product_fit

Objections

2
Objection Category Raised By Handled Technique Quality
Is this Ayurveda?
Idhukku peru Ayurveda indha maadhiri ellaam solluvaanga paatheengala?
product_fit Customer Yes denial/education Excellent
Price concern
adhula ippo padhinaaru aayirathu thozhandhu thaan sir.
price Customer Yes discount_offer Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 16900.00 Neutral Customer asks for details after seeing YouTube video.
omega 3 Customer -- Positive Discussed as part of the post-test support and deficiency correction.

Key Moments

4
01:11
Stages of Disease Analogy
Crucial for overcoming the 'I feel healthy' objection.
03:19
Health Insurance Comparison
Reframes the cost from an expense to an investment/protection.
08:26
Omega 3 Confirmation
Customer reveals he is already health-conscious, increasing lead quality.
10:48
PIN Code Verification
Moves the conversation from theoretical to logistical/actionable.

Discovery Questions

5
Q1 Tamil Tamil thaane sir neenga?
Q2 Neenga YouTube-la Sivasankaran saaroda video paattheengalaa?
Q3 Nammaloda sample report paarthirukkeengala sir neenga?
Q4 Unga peru therinjukkalaamaa sir Vijayakumar?
Q5 Ungaloda PIN code mattum sollunga?

Trust Signals

3
Sharing personal PIN code
Confirming he watched multiple videos
Asking specific technical questions about APOE/Omega 3

Enthusiasm Signals

2
Repeated 'Aama' (Yes) and 'Sari' (Okay)
Mentioning he already takes supplements

Resistance Signals

2
Questioning if it's an Ayurveda company
Clarifying if there is a physical office in Erode

Confusion Signals

1
Confusion between Bangalore/Chennai/Erode office locations

Topics Discussed

IO 181 Test Sivasankaran YouTube Disease Stages Health Insurance Omega 3 APOE Erode Home Collection Thyrocare Logistics Dietician Consultation

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Polite inquiry.
discovery 2 neutral Actively listening to the 'stages of disease' explanation.
pitch 3 positive Confirms he already takes Omega 3 and knows about the 5 specific tests.
closing 4 positive Agrees to review the report and provide PIN code.

Call Transcript

Click to expand
Source File +919842787160 30-1-2026, 11-7-34am.mp3
Transcript +919842787160_30-1-2026,_11-7-34am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19370