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Call Intelligence

None with Bharath Kumar — Jan 28, 2026 18:39

Deal Lost Warm
Customer None
Phone +919842481100
Rep Bharath Kumar
Team Sales
Date 2026-01-28 18:39
Duration 18:28
Source None

Call History

1 attempt
Total Attempts1
First CallJan 28, 2026
Last CallJan 28, 2026
Total Talk Time18.5 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
80.0%
Personalization
10.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type referral

Conversation Flow

Opening Type referral_based
Opening Quality Excellent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 55% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending other

Call Structure

Duration 18:28 (1108s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 246
Rep Words / Customer Words 1420 / 1650
Rep Longest Monologue 42s
Customer Longest Monologue 55s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Location / Distance
Naalaikku free-nnaa naan ingae thaan irukken Coimbatore-la irukken.
 logistics Customer Yes virtual alternative Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
blood test Rep 8000.00 Positive Explaining the depth of IO's research-based testing vs standard market tests.
consultation Rep -- Interested Inviting the customer for doctor and diet consultation.

Key Moments

4
00:21
Age Confirmation
Rep expresses shock that the customer is 75, instantly building massive rapport.
03:57
Customer's Nut Diet
Customer reveals he is highly health-conscious, making him a perfect lead for IO.
09:31
The 4 Stages Pitch
Rep successfully transitions from casual talk to the core value proposition of the blood test.
15:47
Referral Offer
Customer offers to bring his own 'circle' of clients to a Zoom class, indicating high trust.

Discovery Questions

4
Q1 Neengal eighty years ungalukku eighty years-aa sir?
Q2 Neenga IVO vandhu kelvippattirukkeengala sir before?
Q3 Appuram ennenna ellaam sir panreenga neenga?
Q4 Naalaikku free-ngala sir naalaikku neenga?

Trust Signals

3
Sharing personal health 'tricks' and diet secrets
Offering to refer his own 'circle' of clients/friends
Validating the rep's company (IO) based on Sivasankaran's reputation

Enthusiasm Signals

3
Extensive monologues about health philosophy
Agreement with the 'Stage 1' detection concept
Interest in the Goa/Zen Yoga mention

Resistance Signals

1
Location barrier (currently in Coimbatore, daughter in Chennai)

Topics Discussed

Preventive Health Blood Test Stages Varicose Veins Nut-based Diet Yoga and Meditation Osho/Tantra Philosophy Life Insurance Analogy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Happy to be contacted via referral.
Discovery 2 neutral Customer spends significant time explaining his own health theories and diet.
Pitch 3 neutral Agrees with the rep's analogy of blood tests as life insurance.
Closing 4 neutral Wants to help the rep by bringing in more clients/friends.

Call Transcript

Click to expand
Source File +919842481100 28-1-2026, 6-39-35pm.mp3
Transcript +919842481100_28-1-2026,_6-39-35pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19369