A
Call Intelligence
Vandana with Bharath Kumar — Feb 18, 2026 18:06
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vandana. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:24 (85s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
102 / 94
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
I am going for a function. I have to get ready. I have to leave now.
|
time | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Committed | Reason for the call back based on lead interest. |
Key Moments
300:47
Customer confirmation of interest
Validates the lead quality and the reason for the call.
01:03
Customer mentions she is busy
Pivots the call from a discovery/pitch to a scheduling call.
01:15
Callback scheduled
Ensures the lead remains in the pipeline with a clear next step.
Discovery Questions
2
Q1
may I know you are from Chennai ma'am?
Q2
are you comfortable in tamil or english ma'am?
Trust Signals
2
Confirmed identity and interest
Agreed to a specific follow-up time
Enthusiasm Signals
1
Repeated 'Correct, correct, correct' when program was mentioned
Resistance Signals
1
Time constraint (going to a function)
Topics Discussed
AIWO 360 Program
Location (Chennai)
Language Preference
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Acknowledged the call and confirmed interest. |
| Middle | 2 | neutral | Stated she was busy and needed to leave for a function. |
| Closing | 3 | positive | Agreed to a specific callback time. |
Call Transcript
Click to expand
Speaker 0
0.23s
if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.77s
Hello ma'am, this is Bharat from IO. You recently showed interest in IO three sixty program. That's why we give you the call back ma'am. Thank you.
Speaker 0
17.07s
Thanks, Barat. Please stay on the line.
Speaker 0
35.55s
Hello Ma'am. Hello Ma'am.
Speaker 1
35.61s
Hello Ma'am.
Speaker 0
37.71s
halo maam dis is bharat from ivo.
Speaker 0
40.93s
ai o a i w ai o business center. yu risentli shod intrest in ai o three sixty program rait na?
Speaker 0
47.75s
Correct, correct, correct. Yeah, that's why we
Speaker 1
48.61s
Yeah.
Speaker 1
49.59s
call back ma'am. before that may I know you are from Chennai ma'am?
Speaker 1
55.65s
okay. tamil tamilungala neenga?
Speaker 0
57.45s
Tamil theriyum.
Speaker 1
59.81s
oh okay okay ma'am. are you comfortable in tamil or english ma'am? which one we need to consider?
Speaker 0
63.59s
It's not the right answer. I am going for a function. I have to get ready. I have to leave now.
Speaker 1
68.39s
ven ven is yor priferd taim tu kiv da kaal pek maam?
Speaker 0
71.51s
tomorrow
Speaker 1
72.75s
tomorrow time na ithe sari.
Speaker 0
75.01s
aa see around three o'clock probably afternoon aayidu be free.
Speaker 1
79.35s
oke mem. tumaro at three o'clock ai vil give yu da fall back.
Speaker 1
83.29s
okey thank you.
Speaker 0
84.35s
Thank you.