A
Call Intelligence
Shanmugam with Bharath Kumar — Feb 17, 2026 19:38
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Shanmugam.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Shanmugam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:12 (72s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
102 / 3
Rep Longest Monologue
14s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 10.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical difficulty connecting
How how I will connect?
|
logistics | Customer | Yes | alternative solution | Good |
Key Moments
200:09
Connection Confusion
Customer expresses inability to find the meeting link, creating a barrier to the sales presentation.
00:46
WhatsApp Solution
Agent pivots to WhatsApp to ensure the customer can join easily, removing friction.
Trust Signals
1
Customer is willing to join a private Google Meet
Resistance Signals
1
Technical friction/confusion regarding the link
Confusion Signals
2
How how I will connect?
Oh Google Meet link in mail.
Topics Discussed
Google Meet
WhatsApp
Email
Meeting Schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is unsure how to connect to the meeting. |
| Closing | 2 | neutral | Customer agrees to try the link. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello
Speaker 0
0.49s
Hello.
Speaker 1
1.03s
hello sir. ya ya. evvalavu neram aagumnu therinjukkalaama sir? illa illa connect naan connect it. one second you send the message actually.
Speaker 1
9.25s
How how I will connect? I will I already share you the Google Meet link sir in mail. Oh Google Meet link in mail. I will also share you in the WhatsApp too sir. Yeah one second I will just try.
Speaker 1
24.51s
This is the only example.
Speaker 1
35.35s
Okay.
Speaker 1
46.95s
WhatsApp-laye share pannirukkom boss. Just click panna join pannikkalaam.
Speaker 1
57.91s
I mean, will you call right then plan? Now the time is 8:30, right? Even today you think 30.
Speaker 0
67.21s
Okay.