A
Call Intelligence
Shanmugam with Bharath Kumar — Feb 17, 2026 18:58
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
warm_lead
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:17 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
24 / 21
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Scheduling a time for the session. |
Key Moments
100:11
Customer proposes/confirms 7:30 PM
Critical conversion point for the call objective (scheduling).
Trust Signals
2
Immediate recognition of the brand/agent
Willingness to commit to a specific time
Enthusiasm Signals
1
Multiple 'okay' and 'thank you' at the end
Topics Discussed
Scheduling
Availability
Session Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizing the caller. |
| Scheduling | 2 | positive | Agreeing to the 7:30 PM time. |
Call Transcript
Click to expand
Speaker 0
0.99s
Noo
Speaker 1
1.65s
Hello.
Speaker 0
2.41s
Moola
Speaker 1
3.85s
Hello
Speaker 0
4.69s
Ya ya Sandeep.
Speaker 1
5.73s
Sir this is Bharath. Bharath from New York.
Speaker 0
7.33s
Oh okay okay okay.
Speaker 1
9.27s
Aa free-ya irukkeengala sir session-ukku?
Speaker 0
11.19s
Oru ezhu muppathu vechu vaangum if you don't mind.
Speaker 1
13.35s
Okay sir, no problem, ezhunootri.
Speaker 0
14.81s
Okay okay ya ya ya thank you.
Speaker 1
16.75s
Aa okay