A
Call Intelligence
Malar with Bharath Kumar — Feb 17, 2026 12:40
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Malar. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Malar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Negative/Confused
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Justification-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
58 / 34
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number
Illaiye wrong number.
|
identity/contact | Customer | Yes | verification | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Mentioned as the reason for the call registration. |
| healthcation program | Rep | -- | Other | Mentioned as 'IO education' during the identification attempt. |
Key Moments
200:15
Wrong Number Claim
The customer explicitly states it is a wrong number, effectively ending the sales opportunity.
00:30
Final Denial
Customer confirms they did not register from this number.
Resistance Signals
3
Direct denial of identity
Claim of 'wrong number'
Repeated denial of registration
Confusion Signals
2
Puriyalaanga (I don't understand)
Edhu ennathukku IOT-aa? (What is IOT?)
Topics Discussed
Identity Verification
AIWO 360 Program
Registration Source
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and initial response. |
| Identification | 2 | neutral | Does not recognize the name Malar or the company. |
| Closing | 3 | neutral | Insists it is a wrong number and ends the call. |
Call Transcript
Click to expand
Speaker 0
2.51s
Hello.
Speaker 1
3.09s
Sollu.
Speaker 0
4.87s
Adhula sir, this is Bharat from my view.
Speaker 1
7.63s
Okay.
Speaker 0
8.47s
Aa, Malar Maamoda contact-ungala?
Speaker 1
11.87s
Puriyalaanga.
Speaker 0
12.65s
Malar name-ungala contact?
Speaker 1
15.25s
Illaiye wrong number.
Speaker 0
16.79s
Wrong number-unga, yenna idhu IO education-ukkaaga register pannirundhaanga indha number, IO three sixty program-ukkaaga.
Speaker 1
23.39s
Edhu ennathukku IOT-aa?
Speaker 0
24.61s
I O A W I O Wellness Center sir idhu.
Speaker 1
28.79s
Okay.
Speaker 0
29.67s
Indha numberukkaga.
Speaker 1
30.31s
Illa appadi edhuvum pannala edhuvum pannalaanga indha numberla irundhu pannala.
Speaker 0
33.55s
Indha number-la irundhu pannunga sari irunga sir naan check pannittu varen okay-ngala okay.
Speaker 1
35.59s
Naan check pannittu varen okayngala okay sari okay thank you