A
Call Intelligence
Malar with Bharath Kumar — Feb 20, 2026 16:45
Deal Lost
Warm
Call History
52 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
85.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
52
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Logistical/Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:42 (42s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| home nurse visit / blood collection | Rep | -- | Positive | Arranging a nurse to visit the customer's home for a report. |
Key Moments
300:08
Nurse Visit Proposal
Agent proposes sending a nurse to the home, which is the core call-to-action.
00:29
Fasting Clarification
Agent clarifies that fasting is not required, removing a potential barrier to the 9:30 AM slot.
00:38
Appointment Confirmation
Customer confirms the 9:30 AM time, successfully closing the logistical phase of the sale.
Trust Signals
2
Agreement to home visit
Providing specific time for appointment
Enthusiasm Signals
1
Quick agreement to the proposed time
Topics Discussed
Consultation Reports
Home Nurse Visit
Thyrocare
Appointment Scheduling
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is listening to the agent's explanation about the report. |
| Middle | 2 | neutral | Customer agrees to the nurse visit and discusses timing. |
| Closing | 3 | positive | Customer confirms the 9:30 AM slot and ends with 'thank you'. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello
Speaker 1
1.47s
Madam, idha eduthukkalaam illanna appuram indha consultation vandhu idhu holistic-aa irukkaadhu, indha report irukkaadhu, adha vachu oru onnum illa madam, naanga adhukku dhaan ungalukku.
Speaker 0
8.27s
Onnum illa ma'am naangal adhukkuthaan ungalai pesittu irukkom enga nurse-ai ungal veettukku anuppuradhukkuthaan pesittu irukkom ma'am engaloda car-la.
Speaker 1
12.51s
Avangala Thyrocar-la vara Thyrocar-la vara sonnaalum okay thaan but.
Speaker 0
16.55s
Onnumilla Ma'am, naanga first idha try panrom, naanga already ungalukku oru concept-a koduthuttu irundhom, idhukkappuram naanga kodukka virumbala.
Speaker 1
22.89s
Sari fine okay.
Speaker 0
23.33s
Naan enga nurseaiye unga veettukku anuppurathukku thaan inga pesittu irukkom engalukku approval vandha udane naangal anuppichu vitturuvom okayngala
Speaker 1
26.61s
Approval vandhu
Speaker 1
29.21s
Sir, idhu idhu vandhu ippo fasting kidaiyadhungiradhunaala around nine o'clock-aa irukkureengala?
Speaker 0
31.61s
Around.
Speaker 0
34.01s
Neenga endha time-ukku varanum-nu sollunga, andha time-ukku naan varum.
Speaker 1
36.31s
Aa sari nine thirty enna mathi naalaikku.
Speaker 0
38.37s
Aa 9:30-kku anuppichuttengannaa okay okay.
Speaker 1
39.23s
Okay.
Speaker 1
40.75s
Mm thank you.