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Call Intelligence

Malar with Bharath Kumar — Feb 20, 2026 12:13

Deal Closed Hot
Customer Malar
Phone +919840985355
Rep Bharath Kumar
Team Sales
Date 2026-02-20 12:13
Duration 1:17
Source None

Call History

52 attempts
Total Attempts52
First CallFeb 17, 2026
Last CallFeb 26, 2026
Total Talk Time71.9 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Malar. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package MRI Scan
Purchase Date Feb 20, 2026
Calls Before Closure 52
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 10% into call
Pitch Approach Consultative Logistics
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:17 (77s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 34
Rep Words / Customer Words 148 / 102
Rep Longest Monologue 8s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Medical Preparation

Objections

1
Objection Category Raised By Handled Technique Quality
Fasting requirement
Naan lunch-la saappittu polama? (Can I go after eating lunch?)
 technical/medical Customer Yes professional advice Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
mri scan Customer -- Positive Scheduling and preparation (fasting) for the scan.

Key Moments

3
00:08
Fasting Advice
Agent provides medical guidance on whether to eat before the MRI.
00:39
Reception Instructions
Agent instructs customer to mention 'AIWO' at Arthi Scans for priority handling.
01:07
Billing Request
Customer requests billing in company name, indicating a B2B/Corporate lead type.

Discovery Questions

1
Q1 Naan lunch-la saappittu polama? (Can I go after eating lunch?)

Trust Signals

3
Asking for advice on fasting
Willingness to arrive early
Requesting company billing

Enthusiasm Signals

2
Rendu o'clock super
Sari fine

Topics Discussed

MRI Scheduling Fasting/Dietary restrictions Branch Location (Alwarpet) Reception Protocol Corporate Billing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about lunch and timing.
Middle 2 neutral Confirming branch location and arrival time.
Closing 3 positive Providing billing details and thanking the agent.

Call Transcript

Click to expand
Source File +919840985355 20-2-2026, 12-13-20pm.mp3
Transcript +919840985355_20-2-2026,_12-13-20pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19362