A
Call Intelligence
Malar with Bharath Kumar — Feb 20, 2026 11:58
Deal Lost
Warm
Call History
52 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
52
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:58 (238s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
382 / 415
Rep Longest Monologue
10s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Slot unavailability
Aah aanaa innaikku already kittukkittu naalu per andha time-la poraanga ma'am.
|
logistics | Rep | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mri scan | Customer | -- | Interested | Rescheduling from Monday to Saturday/Today |
| blood test | Rep | -- | Other | Explaining a previous server glitch that caused double booking |
Key Moments
400:31
Slot Conflict
Rep informs customer today is full, shifting the goal to Saturday.
01:43
Glitch Explanation
Rep proactively explains a previous error to maintain transparency and trust.
02:47
Rapport Peak
Customer reveals she runs a software company, creating a peer-to-peer bond with the rep.
03:30
Brand Loyalty Statement
Customer states she prefers the center over home visits for her brother/family.
Discovery Questions
2
Q1
Ippa naalaikku panradha irundha yaar yaarukku panra maadhiri irukkum?
Q2
Eththanai manikkunnu ethaachum idea irukkungala?
Trust Signals
3
Customer shares personal business background
Customer defends the rep against 'tension' clients
Customer expresses preference for the center over home visits
Enthusiasm Signals
1
Willingness to adjust her leave schedule for the appointment
Confusion Signals
1
Initial confusion about the blood test error (01:41)
Topics Discussed
MRI Scheduling
Server Glitch/Bug
Customer Psychology
Family Health
Work-Life Balance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about slot availability. |
| Middle | 2 | neutral | Discussing the technical glitch and difficult clients. |
| Closing | 3 | positive | Happy with the plan for a callback. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello, hello Ma'am.
Speaker 1
0.43s
Hello
Speaker 1
1.55s
Bharath Bharath ore oru question naan Monday annaikku andha.
Speaker 0
3.05s
Avunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunavunav
Speaker 1
6.81s
Adhu ennathu naan Monday annaikku MRI pogalaamnu plan vachirundhen.
Speaker 0
10.89s
Okay Ma'am.
Speaker 1
11.51s
Aa just a question, ippo vandhu naangal rendu perum ore samayathula MRI pandrathukku I was thinking yenna naan vandhu ippo.
Speaker 0
12.91s
Aa
Speaker 1
19.11s
Naan first pannittu adhukkappuram ammavoda naan thirumba poykkalaama appadinnu appadinna innaikku slot available irukkuma?
Speaker 0
23.09s
Aa
Speaker 0
26.09s
Aamaam, innaikku vandhu niraiya innaikku slot irukkungalaannu kekkureengala?
Speaker 1
30.59s
Aamaa.
Speaker 0
31.31s
Aah aanaa innaikku already kittukkittu naalu per andha time-la poraanga ma'am. Poraangala? Sari fine okay okay okay okay.
Speaker 1
35.37s
Poraangala sari fine okay okay okay okay then fine illa I was thinking irundhadhunna maybe I will go-nnu ninaichen.
Speaker 0
42.23s
Women naalaikku free-aa irukka chance irukkeengalaa? Naalaikku enna?
Speaker 1
45.87s
Paakkureengala neenga naalaiku availablea irukkaannu aanaa neenga sonneengala friends birthday kashtamnu.
Speaker 0
51.07s
Saturday dhaan konjam naalu per innaiku preponed aayittaanga, konjam changes maybe naalaiku free-aa irukkaannu check pannittu naalaiku vena namma try pannalaam okay-ngala?
Speaker 1
54.19s
Mm
Speaker 1
58.11s
Aa sari, yenna enakku vandhu Monday annaikku oru guest oru client oruthanga varaanga, so adhanaala maybe vandhu.
Speaker 0
63.61s
Maybe vandhu maybe appadi irukkumbodhu complicated-aa namma pannave vendaam maamnu.
Speaker 1
68.19s
Adhaan but aanaa ammaakkunnu vachukkongalen.
Speaker 1
71.73s
Naan enga office staff-oda kooda enga ammaavai anuppuven Monday pandrathukku.
Speaker 0
76.27s
Ippa naalaikku panradha irundha yaar yaarukku panra maadhiri irukkum?
Speaker 1
78.33s
Naan thaan enakku mattum thaan oru aal ungalukku mattum.
Speaker 0
79.45s
Ungalukku mattum oru aalukku mattum panra maathiri irukkungalaa?
Speaker 1
81.57s
Correct.
Speaker 0
82.65s
Aa.
Speaker 1
82.95s
Paathuttu solreengalaa?
Speaker 0
84.27s
Eththanai manikkunnu ethaachum idea irukkungala?
Speaker 1
86.27s
Neenga rendu to naangu thaane panna mudiyum neenga.
Speaker 0
88.67s
Meedhi time-layum panna mudiyumnga, naanga regular-aa pandradhu appadi aama.
Speaker 1
90.53s
Appadiya? Illa naalaiku enakku leave dhaan, so adhanaala neenga sonna adhukku ettu maadhiri naan matha work ellaam manage pannippen.
Speaker 0
96.45s
Sari irunga, namma pesittu solrom. Ungalukku kaalaiyila oru idhu nadanthadhunnu sonnen illanga, niraiya idhu pannittanganttu adhu vandhu namma.
Speaker 1
101.97s
Ennathuppa?
Speaker 0
103.07s
Blood test-la konjam kuzhappam vandhuruchunnu sonneengale, adhukku kaaranam vandhu server glitch error dhaan, double double-aa book aayittu irukku.
Speaker 1
104.33s
Mm-hmm.
Speaker 1
106.13s
Aamaa vandhu.
Speaker 1
110.69s
Okay adhu engalukkum andha andha person andha personum konjam.
Speaker 0
111.23s
Adhu engalukkum.
Speaker 1
115.23s
Enakku not against him but still vandhu avan vandhu konjam romba tension paathinga.
Speaker 0
118.41s
Correct adhu romba tension.
Speaker 0
120.73s
Tension party illaama error vandhu enga side naangale adhu ippodhaan kandupidichom ippadi oru bug irukkunnu sollittu.
Speaker 1
124.29s
Ippadi oru bag irukku.
Speaker 0
126.15s
Adhu ennanna yaar book pannangalo avangaloda perae kaattudhungala anga Bharathunnu sollittu.
Speaker 1
126.19s
Aagunnaa yaar?
Speaker 1
130.27s
Okay.
Speaker 0
130.81s
Adhu ippadhaan tech team-e ippadhaan kandupidichaanga, kandupidichu ippa fix panniyaachu ma'am andha bug.
Speaker 1
134.83s
Aa see adhu correct but naan eppadi andha vishayathula respond panrennu vandhuchulla.
Speaker 0
136.07s
Mm
Speaker 0
138.91s
Puriyudhaa? Aamaa aamaa.
Speaker 1
139.35s
Avarukku vandhu avar vandhu bayangara tension innum vandhu ennanna indha
Speaker 0
141.47s
Sari
Speaker 0
143.01s
Mm.
Speaker 1
144.29s
Idhellam romba kashtam dhaan namma oorla indha clients-aiyum mind-la train panna mudiyaadhu.
Speaker 0
148.81s
Adhuthaan Ma'am ungalai maadhiri client irukkuradhunaala idhu periya prachinai aagaama stop aayiduchu adhuthaan naan sollittu irundhen Kishore kittayum
Speaker 1
150.21s
Client irukku.
Speaker 0
155.41s
Ma'am irundhadhunna indha ma'ama irundhadhunala adhu thappichom.
Speaker 1
155.45s
Aa.
Speaker 1
158.89s
Mm
Speaker 0
159.13s
Nethu innoru clientku oruthar summaa irukka kovappaduvaaru avaru.
Speaker 1
161.05s
Kaama padum.
Speaker 1
162.25s
Mm.
Speaker 0
162.55s
Innoru line avarum ivangalum maattirundha enna aayirundhirukkumnu solli naanga ippalaam pesi idhu pannittu irundhom naanga.
Speaker 1
165.77s
Mm
Speaker 1
167.31s
Illai illai naangalum vandhu naangalum software company run panren janangal train pandradhu avvalavu easy kidaiyaadhu.
Speaker 0
172.49s
Aa
Speaker 1
172.85s
So I understand.
Speaker 0
173.77s
Psychological-aandrathu enakku therinju pibathu standard-la irundhe vachutta nalla irukkum maam enakku therinju school education.
Speaker 1
179.01s
Adhu correct correct adhanala namma oorla vandhu namakku niraiya challenge irukkulla basic needs niraiya perukku illa so avangala eppadi namma psychologically handle panna vaikka mudiyum.
Speaker 0
189.23s
Anger manager mattum mattum adha mattumachum oru.
Speaker 1
189.41s
Adhula saar.
Speaker 1
192.79s
Illa namma namma ellaarukkume oru basic need kidaikkira maadhiri society improve aanaa dhaan namma vandhu edhirpaarkka mudiyumla. Adhuvum irukku illa avangalukku adhuvum irukku aanaa sila per.
Speaker 0
200.47s
Adhuvum irukku, aana sila perukku vandhu by birth-laye andha maadhiri character fix aayitta piragu namma edhuvum maattum illai ma'am. Avangalukku vandhu adhu thappunnu avangalukke theriyaadhu endumbodhu namma edhuvum avangala thappu solla mudiyaadhu illai ma'am.
Speaker 1
205.83s
Avangalukku adhu.
Speaker 1
210.89s
Ya ya aama aama avarukku bayangara kovam adhaan naan ninaichitten ennoda annava vandhu veetla vandhu panna vaikkave koodaadhu namma unga centerku dhaan varanum.
Speaker 0
218.55s
Mm mm mm aa pannikkalaam Ma'am appo control-la irukkanum.
Speaker 1
219.51s
Pannikkalaamaa appo?
Speaker 1
221.95s
Aamaa control-la irukkom yes yes yes control-la irukkom appadinnu ninaichukkitten. Sari this is good enakku kettu sollunga naan naalaikku adhukku etra maadhiri plan pannikiren. Munnaadi naan pannenna enga ammaakkum oru comfort irukkum indha test vandhu saadhaarana test-aannu.
Speaker 0
224.85s
Mm
Speaker 0
234.47s
Ok ma'am sure.
Speaker 1
235.67s
Mm okayppa thanks thank you thanks.
Speaker 0
235.81s
Mm mm.
Speaker 0
237.13s
Aayidum thank you thank you.