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Call Intelligence

Malar with Bharath Kumar — Feb 19, 2026 18:24

Deal Lost Warm
Customer Malar
Phone +919840985355
Rep Bharath Kumar
Team Sales
Date 2026-02-19 18:24
Duration 3:38
Source None

Call History

52 attempts
Total Attempts52
First CallFeb 17, 2026
Last CallFeb 26, 2026
Total Talk Time71.9 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 52
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:38 (219s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 384 / 312
Rep Longest Monologue 15s
Customer Longest Monologue 13s
Silence Gaps (>2s) 2 (max 4.0s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Technical

Objections

1
Objection Category Raised By Handled Technique Quality
Sample collection method discrepancy
Illaiye, idhu vandhu indha sample-la vandhu namma Bombay-kku courier pannanum... gut test stool-la dhaan pannanum.
 technical/process Customer Yes clarification/consultation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
gut microbiome test Customer -- Interested Customer asking about the GMT test inclusion.
food intolerance test Rep -- Positive Agent suggesting removal of internal food test if not needed.
blood test Customer -- Committed Scheduling blood sample collection for the next morning.

Key Moments

3
00:10
Invoice Consolidation Agreement
Customer agrees to a single bill for both people, simplifying the transaction.
01:20
Payment Commitment
Customer confirms she will pay tomorrow via bank transfer and provide GST details.
02:57
Sample Collection Debate
Critical technical clarification regarding blood vs stool samples for the Gut/Food tests.

Discovery Questions

4
Q1 Invoice generate pandradhu ungalukku thanithaniya podalaangala illa unga melaye pottu rendu perukkum ore bill-a ready pannunga?
Q2 Neenga edhu moolama pay pannanum-nu ninaikkireenga Ma'am?
Q3 Ammaakkum indha test eduthirukkeengala?
Q4 Saliva moolama panneengala?

Trust Signals

3
Willingness to share GST details
Agreement to pay via bank transfer
Scheduling home sample collection

Enthusiasm Signals

1
Proactive about including mother in the tests

Resistance Signals

1
Confusion over sample collection method (blood vs stool)

Confusion Signals

1
Uncertainty about whether GMT requires blood or stool

Topics Discussed

Invoicing GST Bank Transfer Blood Test Gut Microbiome Test Food Intolerance Sample Collection Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about the text message.
Logistics 2 neutral Agreeing on invoice details and payment methods.
Technical Discussion 3 neutral Discussing sample types (blood vs stool).
Closing 4 positive Confirming next steps for tomorrow.

Call Transcript

Click to expand
Source File +919840985355 19-2-2026, 6-24-55pm.mp3
Transcript +919840985355_19-2-2026,_6-24-55pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19359