A
Call Intelligence
Malar with Bharath Kumar — Feb 17, 2026 12:46
Deal Lost
Warm
Call History
52 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
52
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
50% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
1:52 (112s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
51
Rep Words / Customer Words
218 / 142
Rep Longest Monologue
13s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
Adhu evvalavu neram aagum sollunga, yenna ondru muppadhukku irubathi thaana?
|
logistics | Customer | Yes | transparency & flexibility | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Interested | Customer mentions looking for longevity programs elsewhere before seeing the ad. |
Key Moments
300:35
Customer confirms 1:00 PM meeting
Primary goal of the call achieved.
01:06
Customer mentions 'Longevity Program' and Instagram source
Identifies high-intent lead and validates marketing channel.
01:20
Customer mentions buying for her mother
Increases deal size potential and emotional buy-in.
Discovery Questions
4
Q1
Neenga Chennaigala neenga?
Q2
Ungalukku edhaachum indha education program edhukkaaga edukkureengala oru overview maadhiri solla mudiyungala Ma'am simple-aa?
Q3
Oru edhaachum concerns irukkaa illa edhaachum holistic approach-ukkaaga panreengalaa?
Q4
Chennai-la endha area-nu therinjukkalaama ma'am?
Trust Signals
3
Sharing specific location
Mentioning family (mother)
Admitting to researching competitors
Enthusiasm Signals
2
Quickly agreeing to a meeting
Proactive mention of Instagram ad
Resistance Signals
1
Time constraints (1:30 PM deadline)
Topics Discussed
Scheduling
Chennai Location
Longevity Programs
Instagram Ads
Family Health (Mother)
Google Meet
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm response to the agent's greeting. |
| Scheduling | 2 | neutral | Focused on time constraints and travel plans. |
| Discovery | 3 | neutral | Shares specific interests in longevity and family health. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
0.69s
Hello
Speaker 1
1.53s
Hello Ma'am, this is Bharath from IO.
Speaker 0
4.15s
O hi hi Varan.
Speaker 1
5.41s
Hi Ma'am, how are you Ma'am?
Speaker 0
6.89s
I am good, thank you. How are you?
Speaker 1
7.65s
Okay okay I am absolutely fine ma'am.
Speaker 1
11.31s
Neenga Chennaigala neenga?
Speaker 0
13.33s
Aamanga aama Chennaiyil thaan okay okay.
Speaker 1
14.05s
Okay okay, ippa neenga oru ondru ondru o'clock treat pannikkalaangala Ma'am?
Speaker 0
19.53s
Adhu evvalavu neram aagum sollunga, yenna ondru muppadhukku irubathi thaana?
Speaker 1
21.03s
Enna onpathikku.
Speaker 1
22.23s
Illa onnum problem illa.
Speaker 1
23.53s
Adhu based on your requirements konjam enakku oru naangu minutes varaiyume neenga pesikkanga maximum vandhu irubathi irubathi aindhu varaiyume pogum aana konjam interesting-aa pochunna adhu naangu kooda plus-aa pogalaam Ma'am ungaloda prefer time epponnu sollunga Ma'am andha time-la namma arrange pannunga
Speaker 0
30.39s
Aa konjam
Speaker 0
35.77s
Sari onnu o'clock-e vachukkalaam enakku travel plans-laam irukku so adhanaala I wanted to speak with you and matradhulaam plans.
Speaker 1
42.05s
Naanga till eleven PM varaiyume available-aa irukkom Ma'am.
Speaker 0
45.43s
Adhaiyaa onnu o'clock okay thaanga, we will keep it.
Speaker 1
46.01s
Enakku ok thaanga enna time constraint-oda panna full-aa explain panna mudiyaadhu adhanaala solren naan.
Speaker 0
51.59s
Aa
Speaker 1
52.77s
Adhigaaram Facebook-la.
Speaker 0
52.79s
Adippadikkum okay, naan paakkuren, naan onnooru meeting-la move panna paakkuren.
Speaker 1
56.15s
Ungalukku edhaachum indha education program edhukkaaga edukkureengala oru overview maadhiri solla mudiyungala Ma'am simple-aa? Oru edhaachum concerns irukkaa illa edhaachum holistic approach-ukkaaga panreengalaa?
Speaker 0
62.15s
Aa sari.
Speaker 0
66.15s
Naan health concerns first-e illa, enakku vandhu I was looking for longevity program in some other places as well, so appo I came across this in ennoda Instagram feed-la, also vandhu place-la Chennainnu irundhudha.
Speaker 1
66.23s
Naan
Speaker 1
73.75s
Okay okay.
Speaker 1
77.21s
Ok ok.
Speaker 1
79.67s
Mm mm mm.
Speaker 0
80.31s
So I wanted to idhu vandhu naan enakkaga maathram paakkala, I was looking for my mother as well.
Speaker 1
85.41s
Rendu pera edukkira maadhiringa ma'am, Chennai-la endha area-nu therinjukkalaama ma'am?
Speaker 0
89.35s
Naan vandhu Mudali Makkal.
Speaker 1
92.55s
Mugali vakkam okay no problem no problem.
Speaker 0
93.43s
Okay no problem no problem.
Speaker 1
95.89s
Naan ungalukku onnu o'clock fix panren ma'am, ungalala andha onnu thirty thaandi ponaalum manage panna mudiyungalaannu kekkuren ma'am.
Speaker 0
96.65s
Mm.
Speaker 0
101.89s
Pannalaam pannalaam.
Speaker 1
102.75s
Pannalaangala? Okay ma'am, appo ungalukku naan link-oda meeting link-oda ippo send panni vitturen ma'am, Google Meet okay-nga? Okay ma'am, thank you, thank you.
Speaker 0
103.87s
Appo ungalukku.
Speaker 0
107.87s
Sari okaynga okaynga okaynga.
Speaker 0
110.15s
Thank you.
Speaker 0
111.43s
Inkappo ithu.