A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 19:31
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Educational/Preventative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
12:41 (762s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
184
Rep Words / Customer Words
1482 / 412
Rep Longest Monologue
72s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Technical/Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accuracy of tests
What is the accuracy of all these tests in general?
|
credibility | Customer | Yes | assurance | Average |
|
Already have existing scans
If they've already done like an x-ray somewhere else, then would you be able to just evaluate?
|
price/redundancy | Customer | Yes | flexibility/discounting | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Main package including 183 biomarkers and 11 major organs. |
| food intolerance test | Rep | -- | Other | Covers 215 food items for allergies/inflammation. |
| epigenetic test | Rep | -- | Interested | Biological age vs chronological age. |
Key Moments
401:15
Disease Stage Explanation
Establishes the value proposition of preventative care vs reactive hospital care.
07:32
Customer reveals age and intent
Customer identifies as 45 but buying for her mother, shifting the target profile.
09:37
Price reduction offer
Agent shows flexibility by offering to remove redundant tests to lower cost.
11:00
Logistics explanation
Clarifies the home collection vs center visit process, reducing friction.
Discovery Questions
4
Q1
Are you looking for an annual checkup or specific concerns?
Q2
When did you take your previous whole body checkup?
Q3
Do you have any idea about food intolerance tests?
Q4
Do you have any idea about VO2 Max test?
Trust Signals
3
Sharing personal age (45)
Sharing specific location (Alwarpet)
Asking about lab specifics
Enthusiasm Signals
1
Recognizing specific tests like VO2 Max and Food Intolerance
Resistance Signals
2
Questioning accuracy of tests
Clarifying if they can use existing X-rays to reduce price
Confusion Signals
1
Confusion over 'RT Scan' vs 'Liberty Scan' locations
Topics Discussed
IO 360
Biomarkers
Food Intolerance
Gut Microbiome
VO2 Max
DEXA Scan
Epigenetic Age
RT Scan
Home Sample Collection
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery/Pitch | 2 | neutral | Asks intelligent questions about DNA vs Markers and accuracy. |
| Closing | 3 | positive | Agrees to review materials and follow up. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.65s
hello.
Speaker 1
1.59s
Hello?
Speaker 0
2.31s
halo maam dis is bharath from iwo.
Speaker 1
4.73s
yes?
Speaker 0
5.33s
neevu recently enquired aavidaa i o three sixty program right naa?
Speaker 1
8.47s
yes
Speaker 0
9.15s
Yeah, is it a right time to talk with you recording this, ma'am?
Speaker 1
12.31s
Yes, thank you.
Speaker 0
13.15s
oke oke. aa aar yoo phrom chennai maam?
Speaker 1
16.13s
a yes I am.
Speaker 0
17.07s
okay. neenga thamizhungala?
Speaker 1
19.37s
ya, i can understand ya.
Speaker 0
22.57s
Hi, which in which segments you are comfortable English or
Speaker 1
25.29s
adu english is better english. okay okay.
Speaker 0
26.83s
okay okay. you can include about this whole body checkup.
Speaker 1
30.75s
Right.
Speaker 0
31.01s
before that may I know you are looking for a annual checkup or you have any specific concerns in your health ma'am?
Speaker 1
38.53s
no, this is actually for my parents, it's like an annual checkup, mummy.
Speaker 0
42.53s
o okay okay maam.
Speaker 1
44.45s
Hmm.
Speaker 0
44.93s
previously when did you take your previous whole body checkup ma'am?
Speaker 1
49.69s
aa they've been doing yearly I think. oh okay okay. they've been doing yearly. just wanted was curious to know how this works.
Speaker 0
53.09s
Oh okay okay.
Speaker 0
57.81s
okay okay. i will explain the one on one by one how much what are the things included in this package for the whole body checkup.
Speaker 0
64.63s
first test is IO 360 program.
Speaker 0
68.51s
in this program we can cover one eighty three biomarkers in this spam including all the eleven major organs. okay ma'am?
Speaker 0
75.99s
In this how it is differ from other blood test means I will explain. If you take any disease or risk means it will have four four stages. Stage one, stage two, stage three, stage four and all ma'am.
Speaker 0
87.41s
mm mm. in this blood test if any uh disease or risk in the stage one means our we don't have any symptoms in your body.
Speaker 1
96.59s
vi vil phil
Speaker 0
96.59s
We will feel I am good I will I can work you can work.
Speaker 0
100.75s
efficiently like that and all. if you without any symptoms you can't find anything okay ma'am. if the test is in the the disease or risk in the stage two means.
Speaker 1
100.77s
Efficient
Speaker 1
102.11s
If without
Speaker 0
110.37s
You will get minor symptoms like fever for three to four days.
Speaker 1
110.53s
You will
Speaker 0
115.13s
kid, cough, cold and all ma'am.
Speaker 0
117.47s
You will consider it as a normal thing in the day to day life everybody is getting like that you can consider and you will for temporary solution you can take medicine and injection you can.
Speaker 1
121.13s
everybody
Speaker 0
128.49s
Give the temporary solution for that ma'am. . Once the disease or risk move to third stage means, .
Speaker 0
135.43s
um we will go to the hospital and we can have the situation to admit in the hospital ma'am. after that the doctor will take the blood test and they will confirm.
Speaker 1
142.09s
Nabard
Speaker 0
145.43s
this kind of disease it is in the risk or disease it is in the stage stage three.
Speaker 0
151.25s
vi ken du ta mainar sarjarī ār eni meḍikēṣan phār e manth ṭu reḍyūs śēp bai śēp.
Speaker 0
157.61s
In this test, in the IO three sixty IO one eighty one plus, the stage one which are without symptoms some stage one disease will be in our body, right ma'am? It will it all the test it will detect in this.
Speaker 1
167.41s
It
Speaker 0
171.13s
blood test mein we can find.
Speaker 1
171.15s
that is
Speaker 1
172.25s
can find.
Speaker 0
173.19s
main thing i o what is the difference between i o wellness center and other hospital means?
Speaker 1
173.21s
main
Speaker 0
178.61s
for hospitals if any disease or risk
Speaker 0
182.45s
kam means we can go to the hospital for the curing process only.
Speaker 0
186.87s
in iowa we can detect when you are in the normal stage sir if you can find the future risk and we will prevent from that risk ma'am without getting severe.
Speaker 1
194.27s
getting
Speaker 0
195.53s
that is the main thing ios three.
Speaker 1
195.77s
It's the main thing I was saying. This is a blood test or what test is it?
Speaker 0
199.47s
This is blood test. IO 181 is the blood test.
Speaker 1
203.21s
Okay. Okay, so the blood test here versus the regular blood test is different because you're looking at
Speaker 0
210.33s
preventive yeah. yeah the other blood test
Speaker 1
210.39s
preventive, yeah. Yeah, the other blood test is just looking at the current situation of the current situation.
Speaker 0
216.01s
current situation how much it is range we can predict that. in this blood test we can predict the future risk before it getting severe ma'am.
Speaker 1
224.05s
Okay. So is this like a DNA testing? No, it is not a DNA. No, this is
Speaker 0
227.55s
no ma'am it is not a dna. no this is regular markers. essential markers which are means you can main markers you can change cardia risk markers will be covered in this test ma'am.
Speaker 1
237.25s
okay.
Speaker 0
237.59s
and also tumor panels also included in this. if you take this test means next five years...
Speaker 1
240.51s
you take this
Speaker 0
243.77s
You don't need to worry about your health. We can predict the next four to five years risk in this test.
Speaker 1
249.27s
If you have any and and this is like one blood draw for all like
Speaker 0
249.47s
If you have any.
Speaker 0
250.89s
and
Speaker 1
255.51s
just like a full body or is it like a specific for if you're looking for heart you'll do one blood test. No, in this blood test
Speaker 0
256.33s
Yeah yeah definitely.
Speaker 0
261.45s
no no in this blood test the one drop you can get the total data of your body.
Speaker 1
266.55s
Okay.
Speaker 0
267.23s
in this blood city all things will cover ma'am.
Speaker 1
269.89s
Okay.
Speaker 0
270.35s
aaphṭar dhaṭ vi ār ḍūyiṅg phuṭ inṭōlarens ṭesṭ in dis pākēj. phuṭ inṭōlarens ṭesṭ ḍyū hēv enī ā'iḍiyā aba'uṭ phuṭ inṭōlarens ṭesṭ, nā?
Speaker 1
272.99s
Thank you.
Speaker 1
273.99s
15
Speaker 1
276.47s
Yeah, the lactose and gluten. Yeah,
Speaker 0
277.75s
ya yes. sam food vi ar kavaring 215 foods data maam. vi ken pradisht vich food il suṭabal phar yu? vich food vil bi alarjik phar yu?
Speaker 1
281.55s
.
Speaker 0
286.35s
vidhaut noying samthing vi ar teking in da de tu de laiph.
Speaker 0
290.03s
it will create inflammation inside our body. hmm. we can predict which are the...
Speaker 0
295.15s
food it is not allergic for you. if you know that means you can avoid in your future.
Speaker 0
300.31s
intake ma'am. after that we are doing gut microbiome test.
Speaker 1
300.37s
intake mein.
Speaker 0
303.99s
hmm how the how much gut your gut health is good or not? you can predict how much good bacteria in your
Speaker 1
308.99s
second period.
Speaker 0
311.51s
gut health, how much bacteria and all, how the metabolism affects your gut health. that things and all the gut microbe test will explain you better.
Speaker 1
320.15s
Okay.
Speaker 0
320.51s
aapṭar daṭ vi aar ḍūyiṅg vīo ṭu māks ṭesṭ.
Speaker 0
323.49s
do you have any idea about vivo 2 max test ma'am?
Speaker 1
326.05s
Just for the exercise, no?
Speaker 0
328.89s
no it it will know the how much oxygen comes in when you are doing the peak workout.
Speaker 0
334.51s
When you're in-text exercise, how much oxygen is consuming and how much muscle and muscle lungs and breathing including all together how much give the potential? You know about this test in the vivo 2 max test, right? After that DEXA scan it will cover.
Speaker 0
351.25s
it will find that visceral fat, bone density and muscle mass.
Speaker 0
356.23s
in this system.
Speaker 0
358.03s
okay. with this you can get to know how much bone density we have. if the bone density is higher means it well and good.
Speaker 1
362.13s
If the bond
Speaker 0
364.95s
if the bone density is low men, even in minor accident also, the fracture risk will be high men.
Speaker 1
365.01s
If
Speaker 0
369.97s
um you can predict in this. and visceral fat you can get to know. how much visceral fat means?
Speaker 0
374.91s
indha fat surrounded by the organs ma'am. mm mm. it may.
Speaker 0
379.51s
leads to the risk when the it will develop the fat inside the wall of the wall going to the heart, ma'am. We can predict in this. After that we are doing amino acid test.
Speaker 1
388.03s
we can
Speaker 0
392.25s
and chest x-ray, ee-see-jee, echo, see-tee calcium score, yoo-es-jee, whole body abdomen.
Speaker 1
397.07s
the whole body abdomen. chest x-ray and all like separately you'll have to go x-ray. Separate. Yeah, it is it is
Speaker 0
400.05s
separate ya it is it is come under scan.
Speaker 1
403.37s
okay. bike netrifying.
Speaker 0
404.15s
diagnostics and scans both are included in this whole package.
Speaker 1
405.79s
What about like allergy to I know you said food intolerance but what about allergy to like
Speaker 1
413.17s
I don't know like dust or pollen or things like that. Dust allergy.
Speaker 0
416.69s
dust allergy antaalaamaa?
Speaker 1
418.23s
Yeah, yeah.
Speaker 0
419.79s
and dust allergy you don't cover under this ma'am. indha food indha allergy which food is allergic for you?
Speaker 1
423.23s
food
Speaker 1
427.19s
Okay.
Speaker 0
427.61s
That thing is going to be defined in this 14th orange test.
Speaker 0
430.57s
Apart from this, we can doing the
Speaker 1
431.11s
apart from this
Speaker 0
433.35s
epigenetic age test na? do you know about any knowledge about epigenetic age test?
Speaker 1
440.15s
ya epigenetics is when the your basically your environment.
Speaker 0
445.45s
It will predict.
Speaker 0
447.75s
no ma'am. actually your actual main or actual age ma'am.
Speaker 1
447.77s
no ma'am. actually
Speaker 1
452.39s
I'm I'm 45, but the test I'm considering not for me, for my mother actually.
Speaker 0
454.03s
45.
Speaker 0
457.43s
Yeah yeah. I am just explaining you how it is helpful for the ABCD case. Your age you tell your age was 45 ma'am. . It is measured by your birth certificate.
Speaker 0
468.19s
year on year it is your calculating and it is useful only for celebrating the birthday year on year.
Speaker 0
473.61s
bag
Speaker 1
473.63s
bad
Speaker 0
474.85s
And it is it is called as a chronological age, ma'am. But your biological age is different from your actual age. Yeah, yeah. Your body age. How much?
Speaker 1
478.33s
But
Speaker 1
483.27s
Hmm.
Speaker 0
483.71s
in which phase your body is aging year on year. hmm. that thing it will it also cover the all eleven major organs age individual age. your brain might have different age your liver have different age.
Speaker 0
497.55s
And your kidney heart have different different age based on your day to day life and lifestyle we are doing.
Speaker 0
502.71s
and the food we are taking. hmm. it will influence our each organs based on their intake. okay ma'am? in this test we can find this epigenetic age test.
Speaker 1
511.63s
. What is the accuracy of all these tests in general?
Speaker 0
512.19s
oru actual body.
Speaker 0
513.59s
Hmm.
Speaker 0
517.05s
You can I will assure it will be highest more than ninety five percent minimum it will be accurate in the all the test which I told before.
Speaker 1
525.37s
Okay. And these tests are done in just usual regular lab, so you have your own specific lab where the tests are done. Yeah, we have own specific lab.
Speaker 0
531.47s
yaa vi haav on specific lab maam. vith scans and all vi haav tie up vith ar ti scan.
Speaker 1
533.75s
With
Speaker 1
537.63s
What's that?
Speaker 0
538.53s
hearty scan. ya. do you hear about hearty?
Speaker 1
538.69s
RT scan. Yeah.
Speaker 1
541.47s
in all work practice.
Speaker 0
542.11s
In Alva pet.
Speaker 1
543.81s
alphabet or mandaveli right?
Speaker 0
546.41s
vadapazhani.
Speaker 0
548.55s
too of these games are there.
Speaker 1
549.95s
Okay okay.
Speaker 0
551.09s
indha scans the chest x-ray ECG echo will be done here. next of the thing.
Speaker 1
554.67s
But is it is it like a regular x-ray scan or is it something different for this?
Speaker 0
560.65s
aa chest exercise regular. regular scan only ma'am.
Speaker 1
564.25s
Okay.
Speaker 0
564.67s
The imaging. The diagnostic part. Yeah, tell me.
Speaker 1
565.79s
the diagnostic part
Speaker 1
568.85s
If they've already done like an x-ray somewhere else, then would you be able to just evaluate what is? Yeah, if we can also...
Speaker 0
571.93s
Okay.
Speaker 0
575.03s
ya yes ma'am we can also do ya.
Speaker 1
577.15s
okay.
Speaker 0
577.93s
if you take in further means we can remove this package. we can reduce the price.
Speaker 1
578.07s
Okay.
Speaker 0
582.15s
Best and best thing.
Speaker 1
582.29s
Okay.
Speaker 1
583.65s
and ya so can you just share me like a sample report? ya I will share the entire services.
Speaker 0
588.11s
Yeah, I will share the entire services camp sample report and the brochure of this.
Speaker 1
594.63s
Okay okay and
Speaker 0
595.97s
main location in chennai ma'am?
Speaker 1
598.47s
alphabet.
Speaker 0
599.43s
All you are in Alwarpet itself ma'am?
Speaker 1
601.27s
Yes, yes, yes.
Speaker 0
602.05s
Then you know about variable the RT scans.
Speaker 1
605.33s
Yeah, I don't I've not heard of RT scan. I thought the RT one I heard is in Mandavali. I don't know if now newly it's come to Alva Peth. Oh, okay. I only know of Liberty Liberty scan. That's the one that I know of. Okay, okay, okay. But then maybe there is this that I'm not aware of. So.
Speaker 0
614.49s
Ioni
Speaker 0
618.07s
Ondane nokkikkum. Okay okay okay.
Speaker 1
625.19s
Okay. Anyway, so you can just share me the details. I'll look through it and I'll also just share with
Speaker 0
625.69s
Anyway,
Speaker 1
633.13s
mom and then I will probably get back to you regarding this.
Speaker 0
636.87s
Yeah, definitely, ma'am. And you have a
Speaker 1
637.91s
And you have a location in Chennai? Yes ma'am.
Speaker 0
640.19s
yes ma'am. yen chennai yamadrinagar ma'am. near leela palace.
Speaker 1
644.39s
Okay. So what do we
Speaker 0
645.15s
next to samsung search ya.
Speaker 1
646.59s
So we have to come like after you do the scan and test and all we have to come in person to get it reviewed and all or what is the process?
Speaker 0
655.95s
yes ma'am. for diagnostic part we can have two plans ma'am.
Speaker 0
660.05s
for i o three sixty program you uh you should come to our center. okay. your morning it will the program will start at eight thirty a m.
Speaker 1
664.57s
Okay.
Speaker 0
669.31s
Mm. Two things we can do. For blood test and all, we can come and collect your blood sample at your home itself, ma'am. Mm mm. After that you can before five days we collect the samples from you, it will take three to five days to get the result.
Speaker 1
681.93s
Take
Speaker 0
683.99s
of one eighty one fifteen test endaal.
Speaker 1
684.15s
180
Speaker 0
686.35s
aaftar that yoo kam tu avar senṭar mīns vī kyan ḍū ta
Speaker 1
686.57s
after
Speaker 0
689.81s
this rest of the things like poster screening, physio services and the scan services and all we can take almost four to five hours to complete all those things ma'am. after that end of the night four p.m. we can get all the reports in the doctor's table.
Speaker 1
699.99s
that
Speaker 0
705.03s
in the day itself we can give you the doctor consultation based on your reports. and we can also explain you how much risk you are in future how we can.
Speaker 1
710.27s
And
Speaker 0
714.23s
overcome from that by preventing by take care of your food and everything. and also we are providing the diet consultation also ma'am. okay. in this diet consultation the dieticians will give you the clear diet plan for your...
Speaker 0
728.41s
individual based on your reports. and it will help to overcome from the deficiency of any vitamin deficiency means we can overcome from with the changing our day to day food pattern. which are the fruits and vegetable you need to include on your day to day life to...
Speaker 0
744.95s
clear that vitamin deficiency or any other deficiency lacking in your body.
Speaker 1
747.75s
backing in your
Speaker 1
748.93s
um okay
Speaker 0
750.01s
Ya this whole thing will come as a package.
Speaker 1
752.47s
Okay. Okay, you send me the details and then I will get back to you in a couple of days regarding.
Speaker 0
754.65s
Ya okay.
Speaker 0
758.17s
Ya okay maam.
Speaker 1
759.59s
Okay okay. Okay thank you thank you so much.
Speaker 0
760.13s
Okay thank you thank you.