A
Call Intelligence
None with Bharath Kumar — Jan 27, 2026 08:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (19s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
38 / 12
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already in contact with another agent
I think Abhijit is in contact with me.
|
process/duplicate | Customer | Yes | acknowledgment and withdrawal | Good |
Key Moments
100:07
Customer identifies existing contact
Changes the call from a sales attempt to a coordination check; ends the sales opportunity for this specific rep.
Trust Signals
1
Customer transparently mentions they are already talking to Abijith.
Resistance Signals
1
Immediate redirection to the existing contact person.
Topics Discussed
Duplicate contact
Agent coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and identifies the situation. |
| Closing | 2 | neutral | Polite termination of the call. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.93s
hello?
Speaker 1
1.91s
halo sir dis is bharat from iwo.
Speaker 1
4.87s
vi risivḍ e kāl esṭarḍe.
Speaker 0
7.77s
I think Abhijit is in contact with me.
Speaker 1
11.33s
o okay okay ajith already contact. okay okay sir.
Speaker 0
13.33s
oke oke
Speaker 0
14.49s
Abhijit.
Speaker 1
15.21s
abhijit. okay okay sir. thank you. that's fine. okay. thank you.
Speaker 0
17.95s
Bye.