A
Call Intelligence
Mamta Jain with Bharath Kumar — Feb 18, 2026 18:47
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Mamta Jain. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
73% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:21 (82s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
26
Rep Words / Customer Words
84 / 58
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 21.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Family emergency / Hospitalization
Ippo namma veetla oruthanga udambu sariyilla hospital-la admit irukku. Can you call me afterwards?
|
time | Customer | Yes | empathy and deferral | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Positive | Initial outreach regarding registration. |
Key Moments
200:50
Language Switch
Agent switches to Tamil, which immediately opens up the conversation.
01:09
Emergency Disclosure
Customer explains a family member is in the hospital, shifting the call from sales to support/deferral.
Discovery Questions
2
Q1
neenga tamilungala? (Are you Tamil?)
Q2
IO 360 program-kkaaga register pannirundheenga-ngalaa? (Did you register for the IO 360 program?)
Trust Signals
2
Confirmation of registration
Direct explanation of current situation
Resistance Signals
1
Request to call back later due to external circumstances
Confusion Signals
1
Initial response to English greeting
Topics Discussed
Aiwo 360 Program
Whole body health checkup
Family health emergency
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial confusion with automated greeting/English intro. |
| Discovery | 2 | positive | Becomes more responsive when agent switches to Tamil. |
| Closing | 3 | neutral | Mentions hospital admission of a family member. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.37s
hello ma'am this is bharat from igo. you recently showed interest in igo three sixty program. that's why we tried to call you back ma'am. thank you.
Speaker 1
19.03s
Thanks Barat. Please stay on the line.
Speaker 1
42.05s
Hello.
Speaker 0
42.71s
Hello.
Speaker 1
43.73s
Hmm.
Speaker 0
44.47s
halo maam dis is bharat from iwo.
Speaker 1
48.01s
Some which you know.
Speaker 0
50.29s
maam neenga neenga tamilungala?
Speaker 1
50.63s
Hello.
Speaker 1
52.53s
Aama sollunga.
Speaker 0
53.23s
Sollunga.
Speaker 0
53.81s
Ivola irundhu call panren naanu.
Speaker 1
56.35s
Hmm.
Speaker 0
56.77s
recent-aa neenga IO 360 program-kkaaga register pannirundheenga-ngalaa?
Speaker 1
60.73s
whole body
Speaker 0
61.53s
whole body health health checkup-kkaaga ma'am.
Speaker 1
65.41s
Hum hum hum. Naan register pannen. Ippo enna aayiduchu theriyo?
Speaker 0
66.75s
Narayan.
Speaker 1
69.57s
Ippo namma veetla oruthanga udambu sariyilla hospital-la admit irukku.
Speaker 0
73.63s
Oh okay okay.
Speaker 1
74.69s
Can you call me afterwards?
Speaker 0
77.23s
okay ma'am sure ma'am. oru 3 days-kku appuram naan call panren.
Speaker 1
80.03s
okay.
Speaker 0
80.67s
Okay thank you.
Speaker 1
81.45s
Thank you.