A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 10:07
Deal Lost
Warm
Call History
16 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
70.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Visiting physical location)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:15 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
18 / 24
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:04
Customer ETA
Customer confirms they will arrive in 5 minutes.
00:08
Location Confirmation
Rep confirms customer is at the signal and directs them to the OCR.
Trust Signals
1
Customer providing real-time location updates
Topics Discussed
Arrival time
Current location (Signal)
Meeting point (OCR)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Focused on providing location updates and ETA. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello
Speaker 1
1.03s
Hello.
Speaker 0
1.83s
Sollu paren.
Speaker 1
2.73s
Neenga evvalavu varum?
Speaker 0
3.53s
Adhaan
Speaker 0
4.35s
Idho innum five minutesla vandhuruven vandhutten.
Speaker 1
7.43s
Indha signal-la irukka.
Speaker 0
7.59s
Indha signal-la irukken.
Speaker 1
8.93s
Sari vaanga indha OCR-la edhaavathu kettirukkaanga.
Speaker 0
11.65s
Aa aa, idho vara vara.
Speaker 1
13.01s
Aa okay.
Speaker 0
14.03s
Oru aindhu minutes-la vandhuren.