A
Call Intelligence
Prashanth with Bharath Kumar — Feb 16, 2026 19:09
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Prashanth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Transactional/Update
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:19 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
24 / 16
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of stock
idhu Dark Cocoa vandhu out of stock sir
|
logistics | Rep | Yes | alternative timeline | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dark cocoa | Rep | -- | Positive | Informing the customer about stock status. |
Key Moments
200:02
Stock Status Update
Rep informs customer of the delay, which could have lost the sale but was handled well.
00:09
Customer Commitment
Customer confirms they still want to order despite the delay.
Trust Signals
1
Customer agrees to wait for the specific brand/product.
Enthusiasm Signals
1
Immediate agreement to the follow-up.
Topics Discussed
Product Availability
Order Scheduling
Follow-up Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about the call. |
| Middle | 2 | neutral | Accepts the delay in stock. |
| Closing | 3 | positive | Agrees to the follow-up call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.53s
Aa sollunga sir.
Speaker 1
1.97s
Aa sollunga sir, call pannuveengala?
Speaker 0
2.91s
Aamaa sir, idhu Dark Cocoa vandhu out of stock sir, Saturday evening dhaan varudhungalaam pudhu package.
Speaker 1
9.63s
Sari okay, naan appave order pannikkiren.
Speaker 0
11.27s
Appo Saturday evening oru call back kodukkattungala?
Speaker 1
14.47s
Should be fine.
Speaker 0
17.57s
Okay sir thank you.
Speaker 1
19.15s
Mm-hmm.