A
Call Intelligence
Prashanth with Bharath Kumar — Feb 16, 2026 17:31
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Prashanth. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Prashanth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Order taking
Closing Attempt
No
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
0:48 (48s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
68 / 74
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Discount inquiry
Discount irukka?
|
price | Customer | Yes | deflection to availability | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| cocoa powder | Customer | -- | Interested | Customer specifically asked for this first. |
| macadamia nut bar | Customer | -- | Interested | Customer clarified the specific bar they wanted. |
| cocoa bar (200g) | Rep | 800.00 | Price_Sensitive | Rep provided pricing for the cocoa bar. |
Key Moments
300:05
Customer lists Cocoa Powder and Energy Bars
Establishes high intent and specific product interest.
00:33
Rep quotes 800 INR for 200g Cocoa Bar
Price anchoring moment that leads to a discount inquiry.
00:37
Rep mentions limited stock and Monday arrival
Creates urgency and sets expectations for the next steps.
Trust Signals
2
Direct request for specific niche products
Previous knowledge of product names
Enthusiasm Signals
1
Immediate listing of multiple items
Resistance Signals
1
Price sensitivity regarding the 800 INR cocoa bar
Topics Discussed
Cocoa Powder
Energy Drink
Macadamia Nut Bar
Cocoa Bar Pricing
Stock Availability
Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer knows exactly what they want. |
| Middle | 2 | neutral | Asking for prices and discounts. |
| Closing | 3 | neutral | Waiting for a callback regarding stock. |
Call Transcript
Click to expand
Speaker 1
0.11s
Hello
Speaker 0
1.03s
Hello
Speaker 1
1.61s
Aa, sollunga sir.
Speaker 0
2.85s
Aa sari thaan.
Speaker 1
4.69s
Aamaa aamaa sollunga.
Speaker 0
5.95s
Aa sir, enakku oru cocoa powder onnu venum.
Speaker 1
8.97s
Okay sir.
Speaker 0
10.39s
Adhukkappuram adhu energy drink energy bar adhu.
Speaker 1
14.71s
Sir pass paarungala sir?
Speaker 0
16.25s
Password onnu anju rendu aaru pidikkala actually to be honest.
Speaker 1
19.11s
Ethu sir?
Speaker 0
20.19s
Namaskaram anna. Macadamia Macadamia nut bar. Okay.
Speaker 1
20.99s
Mecademia Mecademia nanbar okay okay okay sir appo adhu.
Speaker 0
27.31s
Varaiyappaduthu vaangina idhu idhu okay, idhu ippodhaikku idhu cocoa bar cocoa bar-oda evvalavu irukku?
Speaker 1
33.59s
Eight hundred sir, two hundred grams.
Speaker 0
35.77s
Discount irukka?
Speaker 1
37.31s
Aa discount adhukku munnadi naan stock irukkaannu check pannuvom sir, rendu days varaikkum dhaan limited stock dhaan irukkannaanga, adhutha stock Monday-la irundhu dhaan varum sir.
Speaker 0
44.27s
Sari sari sari konjam solreengalaa?
Speaker 1
46.57s
Aamaa, ippa check pannittu thiruppa kooppiduraaru.