A
Call Intelligence
Vikas with Bharath Kumar — Feb 18, 2026 18:51
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vikas.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vikas. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
38 / 14
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Inconvenient time
I mean jim can I can I call you back?
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Negative | Recently showed interest in the program. |
Key Moments
100:16
Callback Request
Customer indicates he is at the gym and cannot talk, shifting the call to a future follow-up.
Resistance Signals
2
no idea
can I call you back?
Confusion Signals
1
no idea
Topics Discussed
Aiwo 360 Program
Health Checkup
Callback Request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening to intro. |
| Closing | 2 | neutral | Politely asking for a callback due to being busy. |
Call Transcript
Click to expand
Speaker 0
0.21s
hello
Speaker 1
1.41s
Yeah.
Speaker 0
2.01s
Hello sir, this is Bharat from IO.
Speaker 1
4.89s
I hope
Speaker 0
5.47s
i o i o wellness center sir. recently you showed interest in i o three sixty program right sir?
Speaker 1
11.07s
I hope you enjoyed it.
Speaker 0
12.77s
its e ol body health checkup program sir.
Speaker 1
16.09s
no idea. I mean jim can I can I call you back?
Speaker 0
18.57s
Yeah, definitely sir. Yeah.