A
Call Intelligence
None with Bharath Kumar — Jan 28, 2026 21:46
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
9:44 (585s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
118
Rep Words / Customer Words
1142 / 384
Rep Longest Monologue
78s
Customer Longest Monologue
13s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price difference between local and IO
normal-aa velila pandrathukkum inga pandrathukkum enna difference
|
price | Customer | Yes | value-based differentiation | Excellent |
|
High cost of IO 360
ezhuvadhu aindhu aayiram... konjam expensive side-la irukku
|
price | Customer | Yes | downselling/hybrid approach | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| 500 (18,000 package) | Customer | 18000.00 | Interested | Main package discussed for in-depth analysis including tumor panels. |
| aiwo 360 program | Customer | 75000.00 | Price_Sensitive | Full body master checkup including ECG, Echo, ETT. |
| dexa scan | Rep | 2000.00 | Positive | Customer asks about bone density. |
Key Moments
400:46
Tumor Panel Explanation
The turning point where the rep justifies the 18,000 INR price over the 5,000 INR expectation.
03:51
IO 360 Price Reveal
Customer reacts to the 75k price, leading to a pivot back to the 18k package.
05:57
Hybrid Model Suggestion
Rep suggests doing ECG externally and bringing reports, which builds trust and lowers the barrier to entry.
07:04
Friday Morning Commitment
Customer provides a specific timeline for the test.
Discovery Questions
3
Q1
PIN code solreengala sir?
Q2
Sample report paathurukkeengala sir neenga before?
Q3
WhatsApp number dhaane sir ungalukku?
Trust Signals
3
Sharing PIN code
Asking for specific technical details (bone density)
Agreeing to a center visit for consultation
Enthusiasm Signals
1
Asking if they can bring external ECG/Echo reports for consultation
Resistance Signals
2
Price concern regarding the 75k package
Stating need to consult family before final decision
Confusion Signals
1
Confusion between the 5,000 and 18,000 packages
Topics Discussed
Tumor Panels
Cancer Markers
Cardiac Markers
Fasting Requirements
Home Collection
Dietician Consultation
DEXA Scan
IO 360 vs IO 500
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for price differences. |
| Middle | 2 | neutral | Listening to the explanation of stages and biomarkers. |
| Closing | 3 | positive | Agrees to review the sample report and talk to family. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
0.75s
Hello
Speaker 1
1.47s
Mm sollunga sir, sir innum oru WhatsApp call-la client kitta pesittu irundhen, okay okay.
Speaker 0
4.83s
Aa okay okay no problem.
Speaker 0
6.77s
Adhaan enakku vandhu ippo normal-aa velila pandrathukkum inga pandrathukkum enna difference, plus andha aindhaayiram package first initially-aa paathuttu venumna next level-ukku polaama, indha rendu information dhaan thevaipattuchu.
Speaker 1
19.19s
Aa adhukku ennanna namma veliyila panna test ellam ungalukku vandhu maximum onbadhu aayiram, padhinnaayirathukku mela edukka maattanga.
Speaker 0
25.81s
Aamaam.
Speaker 1
25.87s
Aama, yenna namma vandhu overall-aa vandhu melottamaa irukkum paatheengala, essentially-aa namakku idhellam dhaan thevaindradhu oru test irukkum.
Speaker 1
32.69s
Aana in-depth-aa test irukkaadhu nammallukku.
Speaker 0
32.77s
Aanaal.
Speaker 1
35.47s
Idhu original.
Speaker 0
35.47s
Idhaan oru example unga idhula solreengalaa enakku ippa namma.
Speaker 1
37.33s
Ippa namma tumor panel-laam cover panrom sir, idhula cancer markers, cardiac markers idhu ellame namma in-depth analysis, tumor panel maximum yaarum cover panna maattanga yenna adhai include panna.
Speaker 1
46.41s
Package-oda cost adhigamaayidumnu sollittu niraiya per include panna maattaanga, yenna tumor panel ondru of the andha top aindhu biomarkers-la tumor panel ondru sir.
Speaker 0
50.21s
Tumor panel.
Speaker 1
54.91s
Yenna ippo endha oru disease eduthukkitteenganaluma andha naalu stage irukkum sir namakku.
Speaker 0
55.03s
Aennaa ippo.
Speaker 1
58.75s
Stage ondru, stage rendu, stage moondru, stage naangu-nnu sollittu.
Speaker 0
62.03s
Nimma.
Speaker 1
62.03s
Ippa vandhu enna oru problem-na stage ondru-la edhaachum oru disease irukkunnu vachukkonga, adhu namakku endha oru symptoms-ume theriyaadhu sir.
Speaker 0
66.35s
Mm.
Speaker 1
68.85s
Eppadi sonnomna namma active-aa iruppom, nalla iruppom, nalla pesuvom, appadi irukkumbodhu namakku endha oru future-la edhuvum varaadhathukku.
Speaker 0
68.91s
Eppadi sollalaam.
Speaker 1
74.35s
Endha oru risk-um illadha namma feel pannittu iruppom, yenna maybe adhu vandhu stage ondru-la irundhirukkalaam.
Speaker 0
76.89s
Aa.
Speaker 1
79.87s
Ippa adhu vandhu stage rendu-la irukkumbodhu namakku minor symptoms theriya aarambikkum, like oru fever cough.
Speaker 0
80.17s
Adhu vandhu stage
Speaker 0
85.51s
Mm mm.
Speaker 1
85.77s
Irumal irumal idhu maadhiri ellaam vandhirukkum, adhu vandhu ellaarukkum common-aa varradhu thaane-nnu sollittu oru maathirai potto oosi potto namma andha time-ukku temporary-aa sari panniruppom adhai.
Speaker 0
93.73s
Okay
Speaker 1
94.49s
Suppose ippa adhuvaaga vandhu oru stage moonru-kku appadi pogumbodhudhaan maybe hospital-ukke poga vendiya kattayam vandhu admit aagura maadhiri time varumbodhu anga test eduthu paarkumbodhudhaan.
Speaker 1
104.33s
Nammalukku indha maadhiri oru stage moonru-la irukku indha X-ndra disease vandhu stage moonru-la irukkunnu sollumbodhu, anga vandhu konjam operation panni edukkuradho indha maadhiri complications future-la nadakkuradhukku chance irukkum niraiya perukku. Adhu vandhu namma adhu vandhu indha test edukkumbodhu indha stage ondru-la symptoms-e illama irukkum paatheengala, future-la varappora risk-nu sollittu.
Speaker 0
116.73s
Adhu vandhu namma adhu vandhu indha test edukkanum.
Speaker 1
123.79s
Adhu namma vandhu idhulaye detect pannittu namma ippave vandhu prevent panna start pannittomnu vachukkonga.
Speaker 0
123.81s
Aa.
Speaker 1
128.67s
Namma stage rendu stage moonru varaikkum poyittu anga poi complicate aagaama munnaadi early stage-la namma easy-aa pannikkalaam.
Speaker 0
128.71s
Okay.
Speaker 1
135.41s
Endha oru kashtame padaama just namma diet plan-a change pandratho.
Speaker 0
135.65s
Okay.
Speaker 1
139.07s
Thevaiyilladha food edhu edhu othukkaleyo adhai namma stop pandradhu moolayamaave adhu varavidaama thadukkalaam, thevaiyaana thevaiyaana nutritions kammiyaa irukkiradhellam increase panna adhu endha augment.
Speaker 1
149.03s
Namma indha blood test-laye namakku doctor consultation include aagi dhaan irukkum sir. Namakku namma oru oru parameters-ume doctor ungalukku analyze panni ungalukku idhellam nalla irukku, idhu ippadiye maintain pannunga. Idhellam konjam risk adhigama irukka maadhiri irukku. Idhukku neenga enna panna idhu risk kammi pannalaam, edhu edhellam pannalaam, edhellam pannakkoodaadhundra full guidance namma doctor team ungalukku koduppaanga.
Speaker 1
168.03s
Plus idha base panni namma oru dietician consultation irukku sir, namakku idhulaye include aagi dhaan irukku. Plus indha dietician consultation-la ungalukku andha doctor sonna insights-a vachiyum reports-a vachiyum ungalukku endhendha food pattern-a change panna nalla irukkum ungalukku?
Speaker 1
181.15s
Ippa suppose ungalukku protein deficiency irukkunna, first neenga regular-aa saappidura food pattern-aa first go through pannippaanga, neenga solla solla avanga ezhuthi note pannittu.
Speaker 0
183.91s
Mm.
Speaker 1
189.91s
Daily protein requirement-a neenga attend panreengalaa oru naalaikku?
Speaker 0
193.53s
So idhu ellame vandhu andha padhinaaru thousand package.
Speaker 1
195.09s
Eighteen thousand aama sir, eighteen thousand package-la ungalukku vandhurum.
Speaker 0
198.87s
Aa.
Speaker 1
199.05s
Namma dietician vandhu clear-aa ungalukkunnu oru personalized chart ondru prepare panni koduppaanga sir, yenna neenga solra food pattern-a note pannippaanga.
Speaker 0
203.77s
Neeju solra.
Speaker 1
206.27s
Idhula edhu edhellam add pannanum, edhu edhellam remove pannanumnu sollittu ungalukkunnu oru personalized guide chart onnu pottu koduppanga.
Speaker 0
206.47s
Ethu ethellaam?
Speaker 0
212.33s
Appa idhu edukkuradhunaala irandu aayirathula vandhuttu indha ECG X-ray adhellam irukkuma eppadi?
Speaker 1
212.35s
Namma idhu edukkuradhunaala.
Speaker 1
216.91s
Aana ECG X-ray vandhu idhula varaadhu sir, adhu thaniya nammallukku IO three sixty-nu sollittu adhu full body master checkup-nu solluvanga IO three sixty-la.
Speaker 0
225.43s
Idhula dhaan.
Speaker 1
225.49s
Idhula dhaan adhu include aagi varum sir, adhula dhaan ETT.
Speaker 0
227.45s
Adhu ivlo?
Speaker 1
228.79s
Adhu vandhu ezhuvadhu aindhu aayiram varum sir nammallukku.
Speaker 0
231.25s
Oh, idhukku naduvula range edhuvume illaiya?
Speaker 1
233.51s
Idhukku mela idhukku naduvula range-nu paatheenganna, namma customized-aa select-aadaa panra maadhiri dhaan irukkum sir. Indha gut microbiome test irukku paatheengala, adhu vandhu whole body-aa ellaame cover aagi varum. Adhu ECG echo mattum varaadhu, adhula food intolerance test varum, gut microbiome test varum.
Speaker 1
247.99s
Amino acid test idhellam essential test ellame cover aagum sir, adhanala dhaan nammalukku avvalavu rate. Yenna oruthar full body checkup edukkuranganna A to Z analyze pandradhu dhaan sir full body checkup. Just oru ECG echo vattu illama food intolerance test gut micro namma gut health-ukku.
Speaker 0
257.81s
Just oru easy.
Speaker 1
263.43s
Endha alavukku irukkunnu therinjathu namakku metabolism-e namakku work aagudhu sir, oru oru normal human beings-kku namma full body checkup-nu pannumbodhu idhellam namma avoid pannittenu vachukkonga.
Speaker 1
273.15s
Appuram andha full body checkup-aandha oru idhuve illama poyitturadhunaala dhaan namma indha test-laam minimum requirements oru full body checkup-nu oruthar varaangannaa ungalukku idhellaam essentially-aa panniyaangannaa idha base pannidhaan ungalukku vandhu ungaloda lifestyle-a neenga paathukka mudiyum-ndhadhunaala namma compulsory kudukka vendiya test-laam include pannadhunaala dhaan namakku andha irubathi aindhu vandhu varudhu sir namakku.
Speaker 0
292.91s
Aa, yenna adhu konjam expensive side-la irukku. Aama, puriyudhu puriyudhu.
Speaker 1
295.11s
Aama puriyudhu puriyudhu sir, yenna namma ungalukku blood test-laye namakku maximum.
Speaker 0
296.99s
Aa.
Speaker 1
300.17s
Risk irundhaannu namma adhu therinjukkalaam sir neenga.
Speaker 0
303.37s
Okay.
Speaker 1
305.25s
Neenga Hi-O nooru-aa idhuvaannu kettenganna, Hi-O nooru vandhu eppana neenga vandhu romba ippo nooru enbadhu ondru eduttenganna, ungaloda basic-aana andha in-depth level analysis irukkum paatheengala, idhu therinjidum.
Speaker 0
315.03s
Idhu.
Speaker 1
315.29s
Idha base panni adhukkappuram oru aaru month-o ondru year kazhichu marubadiyum eduppeengalla.
Speaker 0
319.33s
Aamaa.
Speaker 1
319.35s
Adhukkulla venumna neenga idhai eduthukkalaam, IO hundred second time vandhu evvalavu improve aayirukkunnu serinjukkiradhukku oru test eduppom namma.
Speaker 0
322.05s
500.
Speaker 0
326.57s
Aa maybe oru six month.
Speaker 1
326.93s
Maybe oru aaru month or ondru year.
Speaker 0
329.17s
Okay.
Speaker 1
329.85s
Ippo neenga ippo nootru aindhu edukkureenga, idhula indha tumor panel idhellam vandhu nalla irukkunnu serinjadhunna, neenga maybe next oru moondru years-ku safer zone.
Speaker 0
331.27s
Irukkeenga.
Speaker 0
337.53s
Appadinnu namakku.
Speaker 1
337.77s
Appadinnu namma consider pannikkalaam.
Speaker 0
339.65s
Okay.
Speaker 1
339.85s
Maybe next moonru years kazhichu neengal repeat-aada edukkumbodhu appo aindhu ettu ondru edukkalaam.
Speaker 0
342.67s
Appo
Speaker 0
344.31s
Okay, appana vandhuttu indha aindhu vandhu package eduthuttu.
Speaker 1
348.49s
Mm.
Speaker 0
348.77s
Indha ECG vera edhavadhu basic matha idhellam check pandradhukku vandhuttu adhai mattum velila eduthuttu vandhu doctor kitta consult pannalaam.
Speaker 1
356.45s
Aa adhu polaiyum pannalaam sir, namma kitta aa adhu polaiyum pannalaam, neenga ECG echo mattum neenga eduthuttu vandhurunga.
Speaker 0
360.51s
City Eco
Speaker 0
363.21s
Aa
Speaker 1
363.71s
Adhu kooda serndhu oru presentation namma kudukka sollalaam sir namma idhula.
Speaker 0
367.57s
Okay.
Speaker 1
368.59s
Okengala?
Speaker 0
368.71s
Okengala? Aennaa appathaan vandhu work out aagumla kekkuren.
Speaker 1
371.39s
Aamaa aamaa ECG aamaa aamaa sir neenga appadiyum pannalaam veliyila eduthuttu vandhum namma andha consultation namma idhula serndhu koduththaa innum konjam benefits insights kidaikkum ungalukku.
Speaker 0
380.49s
Aa okay, idhu vandhu veetla vandhu eduthuruvaangala? Aama veettukke vandhu.
Speaker 1
384.67s
Aama veettukke vandhu veettukke vandhu collect pannippaanga sir blood and urine sample.
Speaker 0
388.57s
Okay, adhu vandhu fasting-la irukkanum, aama.
Speaker 1
391.19s
Aama, pathu irandu naangu hours fasting irukkanum sir, pathu hours-kku ullaiyum irukkakkoodaadhu, irandu hours-kku melayum irukkakkoodaadhu yenna.
Speaker 0
394.17s
Enna school-la.
Speaker 1
397.49s
Results-oda accuracy maintain pandrathukkaga namma appadi solrom sir, yenna oru pathu naangu hours kazhichu namma blood-oda idhu normal aagum, appo neenga edukkira blood dhaan.
Speaker 0
404.41s
Neenga edukkira.
Speaker 1
406.19s
Oru data vandhu truth-aana data adhula irukkum nammallukku, ippa neenga sweet edhuvum saappittu irundheengannu vachukkonga adhigama.
Speaker 1
411.77s
Andha pathu hours neenga poga poga adhu normalize aayidum, pathu hours-kulla maximum.
Speaker 0
412.03s
Adhu ten.
Speaker 1
416.43s
Appa neenga edukkura blood-la correct-aana levels irukkum ellame, appa andha time-la namma blood collect pannumbodhu adhula irukkura data vandhu accurate-aa irukkum namakku.
Speaker 0
424.27s
Sari okay-nga, naan naalaiku pesittu solren, maybe Friday morning panra maadhiri irukkumnu ninaikkiren.
Speaker 1
430.15s
Oru nimisham irunga check pannikalaam Friday morning enna stock namakku avarabila irukkunnu sollittu appadiye.
Speaker 1
442.39s
Sir, namma PIN code solreengala sir?
Speaker 0
444.29s
Aarum maathiram aaru zero zero ondru zero aaru.
Speaker 1
446.53s
600106
Speaker 0
463.93s
Naan naalaikku dhaan confirm panna mudiyum veetla pesittu.
Speaker 1
466.57s
Onnum problem illai sir, nammalukku slots-laam available-aa dhaan irukku, next oru week varaikkume ungalukku arumbathoda idhu, neenga pesittu clear-aa idhu sollunga, nammal sample report paathurukkeengala sir neenga before?
Speaker 0
471.83s
Aa
Speaker 0
476.47s
Illa neenga enakku oru email-layo WhatsApp-layo.
Speaker 1
478.95s
Aa ungalukku WhatsApp WhatsApp idhu WhatsApp number dhaane sir ungalukku?
Speaker 0
480.95s
Aamaa aamaa aamaa.
Speaker 1
482.39s
Aana idhula ungalukku send panren, neenga paarunga.
Speaker 0
482.67s
Aa ok.
Speaker 0
485.47s
Aa
Speaker 1
485.79s
Suppose in future-la neenga edhaachum blood test edukkuradha irundha kooda, naan idhu kannu moodittu prefer pannuvaen sir ellaarukkume. Indha three years once indha maadhiri blood test edutha, namma adutha oru three to four years-la varappoyina risk.
Speaker 0
491.71s
Sons.
Speaker 1
497.51s
Ippa illainnaa nammalukku paravaayilla sir onnum problem illa.
Speaker 0
497.55s
Ippa illainnaa.
Speaker 1
499.81s
Suppose irundhadhunna idhu ippave detect panni adhai sari pannitta adhu oru periya vishayam sir enakku therinju.
Speaker 0
500.05s
Appo nee irunthu.
Speaker 1
504.25s
Future-la konjam periya complication-aa aagaama.
Speaker 0
504.57s
Konjam
Speaker 1
507.19s
Namma ippave andha in-depth analysis-la namma prevent pannikkalam andhadhukkaga namma.
Speaker 0
507.21s
Appo ippoye.
Speaker 0
511.75s
Okay.
Speaker 1
512.45s
Ippa blood test-la namma melottama kudukkuradhu vera sir, aana blood test edukkuradhukkana oru need-e vandhu nammaloda full depth nammaloda future-la nalla irukkundradhukkaga dhaan namma edukkurom sir.
Speaker 0
518.71s
Music
Speaker 0
521.01s
Okay idhu vandhu bonoda density adhellam varuma?
Speaker 1
521.09s
Athu
Speaker 1
524.07s
Adhu vandhu namma Texa scan-la varum sir.
Speaker 0
526.55s
Adhu irukkaa package-la adhu?
Speaker 1
528.17s
Adhu package-la irukkaadhu, neenga venumna ungalukku adhula discount naan panni tharen sir, adhu irandu aayirathu aayirathu varum.
Speaker 0
534.23s
Mm okay.
Speaker 1
534.61s
Andha DEXA scan adhula vandhu.
Speaker 0
535.87s
Athu doctor consultation appadiye vandhu aamaa athuvum aamaa.
Speaker 1
537.29s
Aama adhuvum aama neenga vandhu consultation vandhu idhula namma onlinelayum vaikkirom offlinelayum vaikkirom sir namma idhula maximum Chennai cityla irukkavangala vandhu directa centerkku vandhu in personaave paarthuppaanga.
Speaker 0
542.45s
Maximum
Speaker 0
547.21s
Ippa Delhiyila
Speaker 1
547.53s
Ippa Delhila andha maadhiri irukkuravanga varappadi edhaannu irukkirathunaala adhukku naanga video call-la namma online-la panni koduppom.
Speaker 0
552.63s
Neenga vandhu blood test.
Speaker 1
552.99s
Neenga vandhu blood test eduthuttu neenga vandhu consultation-kaaga varuveengala sir?
Speaker 0
557.21s
Aamaa aamaa andha time-la.
Speaker 1
557.63s
Andha time-la angaye namma pannikkalaam sir, adhu vachu adhai base panniyum adhaiyum include panni namma consultation-ku ready pannikkalaam.
Speaker 0
564.43s
Sari okay fine.
Speaker 1
565.77s
Okengala?
Speaker 0
566.21s
Sari okaynga naan naalaikku solren ungalukku kandippaa.
Speaker 1
569.47s
Neenga enakku sollunga en peru Bharath Das neenga save pannikkonga.
Speaker 0
572.61s
Aa ungalukku
Speaker 1
572.61s
Ungalukku sample report ungalukku WhatsApp panni vaikkirenna, neenga just go through pannunga. Veraavadhu additional details or edhu doubt edhavadhu irundheengaanna, neenga udane enakku indha number-ukku call pannunga, ungalukku naan explain pannuren, okay-ngala?
Speaker 0
576.57s
Mm
Speaker 0
581.73s
Okaynga sure.
Speaker 1
582.95s
Okay sir thank you thank you so much for the talk okay.
Speaker 0
584.05s
Thank you so much.