A
Call Intelligence
None with Bharath Kumar — Jan 28, 2026 21:18
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Proxy
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
65% into call
Pitch Approach
Value-based comparison
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:47 (107s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
184 / 82
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is IO 100 sufficient?
wanted to check should I go for that or the IO hundred is also okay?
|
product_fit | Customer | Yes | value differentiation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Initial booking reference and comparison. |
| aiwo 100 blood test | Customer | -- | Neutral | Customer asks if this is sufficient for a 70-year-old. |
Key Moments
300:40
Language Switch
Rep switches to Tamil, significantly increasing rapport and customer comfort.
01:03
Value Pitch Initiation
Rep begins explaining why the higher-tier test (181) is superior for a 70-year-old.
01:38
Call Interruption
Customer asks for a callback in 10 minutes, pausing the sales process.
Discovery Questions
4
Q1
When are you planning to take the test?
Q2
Previous blood test history?
Q3
General checkup or specific concerns?
Q4
Is he active?
Trust Signals
3
Sharing specific location
Confirming previous test history
Asking for expert recommendation
Confusion Signals
1
Unsure of difference between IO 100 and 181
Topics Discussed
AiWO 181
AiWO 100
Geriatric health
Blood test parameters
Arumbakkam location
Previous test history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and functional. |
| Discovery | 2 | positive | Engaged when speaking about father's health. |
| Closing | 3 | positive | Polite request to call back shortly. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 0
2.45s
Hello sir, this is Bharath from IO.
Speaker 1
5.25s
Ya.
Speaker 0
5.85s
You trying to book the IO one eight one book test plus test right sir?
Speaker 0
11.69s
Ya mainu when you are planning to take the test sir or else you need any other additional details regarding this sir.
Speaker 1
17.61s
Ya, I need some additional details. Okay. So this is basically for my father who is aged about seventy.
Speaker 0
20.07s
Okay
Speaker 1
24.89s
70 70
Speaker 0
24.91s
70 70
Speaker 1
26.97s
Ya seven zero, so wanted to check should I go for that or the IO hundred is also okay?
Speaker 0
37.01s
Aa main-aa oru location sir.
Speaker 1
39.91s
Arumbakkam.
Speaker 0
40.93s
Aa Tamil Tamila neenga?
Speaker 1
42.29s
Aamaa aamaa.
Speaker 0
43.19s
Oh okay okay sir, namma I O idhukku munnaadi previous-aa eadhaachum blood test eduthirukkeengala?
Speaker 1
49.03s
Aa, one year back eduthirukkaanga.
Speaker 0
50.91s
Okay okay sir, neenga yearly once ippo neenga edukkuradhu vandhu just general checkup-kaaga edukkureengala? Edhaavadhu specific concerns-kaaga edukkureengala?
Speaker 1
56.83s
General general checkup thaan age based-ukkaaga thaan. Ippo avaru eppadi?
Speaker 0
58.51s
Ee eeswaram.
Speaker 0
60.35s
Ippo avaru eppadi active-aa irukkaarungala eppadi?
Speaker 1
62.61s
Active thaan active thaan.
Speaker 0
63.81s
Okay okay, naan ungalukku enna prefer panrenna eppavume namma renduthula edhu edukkalaamnu kettaa, edhukku value adhigamo adhukku oru importance irukkum sir nammallukku.
Speaker 1
69.33s
Ethukku?
Speaker 1
73.15s
Aa
Speaker 0
73.61s
Ippa neenga IO hundred-kkum IO one eighty ondru-kkum ennannu paatheenganna, ippa IO hundred eduthukkitteenganna unga main ippa main-aa namakku thevaiyaanadhellam irukkum paatheenganna parameters adhellam cover aagum sir.
Speaker 0
84.35s
iO ondru enbadhu ondru-la in-depth-aa ennenna irukkunnu therinjukkalaam sir namma idhula.
Speaker 0
88.83s
Ippo namma eppadi sollalaamnaa.
Speaker 1
89.05s
Ponambu eppadi sollunga?
Speaker 0
90.91s
Ippo edhuna oru disease namma generally common-aa eduthukkalaam sir, adhukku eppavume oru naalu stage irukkum sir namakku.
Speaker 1
98.05s
Aanaa ungalukku oru pathu minutes-la call pannattuma? Call pannalaam sir no problem.
Speaker 0
100.61s
Aa call pannalaam sir, no problem, no problem sir, neenga free-aa irukkumbodhe call pannunga, ungalukku explain pannuren rendu theriyudhukku enna difference edhu irukkum, okay sir, thank you.
Speaker 1
104.73s
Enna differenti edho ok.