A
Call Intelligence
Sai with Bharath Kumar — Feb 21, 2026 10:38
Deal Lost
Warm
Call History
12 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Sai. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with a function
illa Chennai-la thaan irukkom but function-la busy-aa irukkum
|
time | Customer | Yes | empathy and flexibility | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Interested | Checking if the customer is visiting the Chennai facility today. |
Key Moments
200:16
Customer explains current unavailability
Sets the stage for rescheduling rather than a hard 'no'.
00:32
Customer suggests Monday visit
High intent signal; customer is proactively planning the visit.
Trust Signals
2
Immediate recognition of agent
Sharing personal context (attending a function)
Enthusiasm Signals
1
Proactive suggestion of Monday as a visit date
Topics Discussed
Chennai visit
Function/Event
Itinerary planning
Monday appointment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the agent immediately. |
| Middle | 2 | neutral | Explains he is at a function but wants to coordinate. |
| Closing | 3 | positive | Agrees to the follow-up message and Monday plan. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 0
2.73s
Hello.
Speaker 1
5.31s
Aa
Speaker 0
6.27s
Hello sir.
Speaker 1
7.97s
Kya hochi?
Speaker 0
9.55s
Sir, this is Bharath from IO.
Speaker 1
12.29s
Kyaa high barathu high barathu.
Speaker 0
13.55s
Sir, innaikku Chennaikku vareengala sir?
Speaker 1
16.35s
Aa illa Chennai-la thaan irukkom but function-la busy-aa irukkum naan ungalukku call panren eppadinnu paarthuttu update panren naan ungalukku.
Speaker 0
20.45s
Aanaa ungalukku.
Speaker 0
23.15s
Aa no problem sir, enakku one day before sonna inga arrange pandrathukkaga itinerary panna irukkalaam.
Speaker 1
28.51s
Coming loud enakku one day before.
Speaker 0
29.07s
Enakku one day beforea inform panneenganna podhum.
Speaker 1
32.03s
Appadingala, sari most probably-la confirm-a Monday varra maadhiri irukkunnu ninaikkiren, but naan confirm mattum ungalukku solren.
Speaker 0
38.51s
Okay sir, naan oru naalaikku eveninga appadiye oru message ungalukku kudukkuren naanu, okayngala?
Speaker 1
42.65s
Sari Bharath, okay okay.
Speaker 0
43.39s
Okay okay okay.
Speaker 1
45.13s
Aa okay.