A
Call Intelligence
Sai Dharani with Bharath Kumar — Feb 15, 2026 10:15
Deal Lost
Warm
Call History
12 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
65% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
6:45 (406s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
118
Rep Words / Customer Words
642 / 518
Rep Longest Monologue
42s
Customer Longest Monologue
26s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Uncertainty about which program to choose
Ippa multiple blood test irukku, appuram health programs-nu avail pannuraanga rendu days ezhuvan days maadhiri.
|
product_fit | Customer | Yes | consultative explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Positive | Explaining the comprehensive nature of the program including 40+ services. |
| consultation | Customer | -- | Committed | Proposed as an initial consultation step. |
Key Moments
300:26
Medical Disclosure
Customer reveals father's heart and diabetes issues, setting the stage for a high-value health program.
01:30
Mentor Session Proposal
Agent successfully pivots from a general inquiry to a specific next step (Google Meet).
04:42
7-Day Program Pitch
Agent explains the 'Whole Body Reset' concept, increasing the perceived value of the service.
Discovery Questions
2
Q1
Neenga Chennaigala? (Are you from Chennai?)
Q2
Appaakku mattum dhaan paakkanumaa illa ungalukku edhaachum general checkup edhaachum pannanumaa? (Is it only for father or do you need a general checkup?)
Trust Signals
3
Sharing specific medical details
Willingness to travel from Salem
Agreeing to a mentor session
Enthusiasm Signals
2
Repeated 'Pannalaam' (We can do it)
Asking for more details on the 7-day program
Confusion Signals
1
Confusion over whether to do a 2-day or 7-day program
Topics Discussed
Diabetes
Cholesterol
Heart Pulse
7-Day Program
Mentor Session
Salem to Chennai Travel
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for program details. |
| Discovery | 2 | neutral | Detailing father's health issues. |
| Scheduling | 3 | neutral | Actively trying to find a time that works for both parties. |
| Closing | 4 | positive | Happy with the explanation of the 7-day program. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello
Speaker 1
1.51s
Hello
Speaker 0
3.15s
Hello
Speaker 1
3.71s
Hello sir, this is Bharath from IGO.
Speaker 0
6.23s
Aa good morning sir, kekkudhungala?
Speaker 1
7.37s
Ya kekkuthu sollunga.
Speaker 0
10.09s
Sir idhudhaan ippo IO-la exactly enna programs-laam irukku?
Speaker 1
14.35s
Mm.
Speaker 0
14.91s
Actually naan solliduren, ennoda dad vandhu fifty cross panna poranga sir.
Speaker 1
18.93s
Okay sir.
Speaker 0
20.21s
Appaakku vandhu diabetes irukku.
Speaker 1
22.05s
Okay sir.
Speaker 0
22.33s
Diabetes irukku, cholesterol light-aa irukku.
Speaker 0
26.51s
Adhe maadhiri appaakku heart-la ennanna light-aa andha thudippu irukku illaiya pulse konjam speed-aa irukka maadhiri problem irukku, adhu onnu irukku, okay okay, so complete-aa full body examine pannanum.
Speaker 0
37.03s
Adhukku ellam ennenna programs-lam irukku IO-la complete-a ennenna irukku appadingaradha andha details enakku first enakku kelkkuren.
Speaker 1
42.75s
Appadingala, okay sir, neenga Chennaigala?
Speaker 0
45.75s
Illa sir, naan seyalam sir.
Speaker 1
47.03s
Salem okay okay sir.
Speaker 0
49.37s
Naanga vandhu ippa next week Chennai varuvom, adhaavadhu Saturday adhaavadhu irubathi first vandhu naanga IO visit pannalaamnu irukkom.
Speaker 1
57.99s
February irandu-vandhu audio okay okay aama.
Speaker 0
58.61s
Visit pannittu okay okay aamaa twenty first visit pannittu.
Speaker 1
62.51s
Mm.
Speaker 0
62.83s
Irandu irandu engalukku oru function irukku, adhai mudichuttu adhukkappuram appadiye angaye Chennaiyileye irundhu panniralaam. Irandu moonru-la irundhu angaye irundhu paarkkalaam appadinnu irukkom. Pannikalaangala? Appointment pannikalaam.
Speaker 1
71.69s
Pannikkalaam sir, appointment kidaikkum sir. Neenga munnaadiye book pandradhunaala oru oru week munnaadi neenga inform pannitteengiradhunala kandippaa naan ungalukku andha date-la lock panni vaikkiren. Maybe oru irubathi moonru or irubathi naangu edukkira maadhiri irukkum, correct-ungala?
Speaker 0
79.91s
Ippadi moonu.
Speaker 0
82.87s
Aama, andha dates-la dhaan edukkura maadhiri irukkum, irubathi naangu-la irundhu kooda edukkura maadhiri irukkum.
Speaker 1
87.05s
Ippadi naangu okay adhu onnum problem illa namma arrange pannikkalaam.
Speaker 0
88.77s
Namma arrange pannikkalaam.
Speaker 1
90.25s
Neenga sonna detailslaam vachu neenga freeya irundheenganna oru mental station maadhiri attend paralaamaa sir Google Meet-la?
Speaker 0
95.85s
Pannalaam sir sure dhaan pannalaam pannalaam kandippaa pannalaam.
Speaker 1
98.55s
Aa, ungalukku eppa sir available time?
Speaker 0
101.01s
Innaikku free dhaan naanu enna timing sollalaamna oru.
Speaker 0
107.07s
Oru pannirendu-kku pannalaangala?
Speaker 1
109.69s
Aa pannirendu.
Speaker 0
111.77s
Already 12-kku oru already.
Speaker 1
111.91s
Already pannirendu-kku oru appointment irukku sir mentor session.
Speaker 0
116.61s
Illa rendu andha maadhiri rendu pannalaangala?
Speaker 1
119.97s
Ippadi okay sir, irandu o'clock perfect sir, okay-ngala?
Speaker 0
123.17s
Aa ungalukku comfortable thaane?
Speaker 1
123.77s
Ungaloda.
Speaker 1
125.07s
Comfortable comfortable thaan sir two.
Speaker 1
128.33s
Sir oru enakku aindhu minutes mattum time kudunga unga name therinjukkalaamaa sir?
Speaker 0
130.97s
Fine fine neenga aa Sai Dharani.
Speaker 1
134.15s
Hi Dharanesh, okay okay sir, naan ungalukku timings book panni neenga till innaikku ethanai mani varaiyum available sir ungalukku edukkurathukku?
Speaker 0
142.55s
Aa enna innaikku Sunday andradhunaala.
Speaker 1
143.47s
Yenna innaikku Sunday aanadhunala nammalaala correct-aa solla mudiyala time, aanaa twelve o'clock oru appointment irukku.
Speaker 0
148.73s
Okay rendu o'clock inga vandhutta irukku.
Speaker 1
149.07s
Ippo rendu o'clock enga mentor kitta kettuttu sollanum avarukku edhaachum personal appointment irukkaannu sollittu.
Speaker 0
153.57s
Appadungala? Aamaanga.
Speaker 1
153.71s
Vandhurundhaa? Aamaa.
Speaker 0
155.59s
Illa moonru irandu naangu kulla irundha pettara irukkum appadinnu ninaikkiren, naangu naangu kulla irundha pettara irukkumnu naan feel pannuren, illainna veliya poganum adhukkappuram.
Speaker 1
161.39s
Ellaam naalaikku free-aa iruppeengala sir neenga?
Speaker 0
164.87s
Naalaikku naanga vandhu.
Speaker 1
165.47s
Naalaikku naanga vandhu pathu AM-la irundhu eleven PM varaikkum available sir naanga.
Speaker 0
170.33s
Appadingala?
Speaker 1
170.99s
10 AM-la irundhu 11 PM neenga endha time sonnaalum andha time-la 10 AM-la irundhu namma start pannalaam.
Speaker 0
176.15s
Aa aa
Speaker 0
178.89s
Naalaiku short irukku, naalaiku evening illa naalaiku leave irukku, illa innaiku better-aa irukkuma sir? Innaiku panna better-aa irukkumnu naan ninaikkiren appadithaan.
Speaker 1
188.33s
Aanaa innaikku ungaloda vera edhaachum timings moonru o'clock-kulla venumngala ungalukku?
Speaker 0
192.13s
Illa moonru illa moonru irandu naangu kooda okay dhaan, sari illa innaikku mattha timings eppadi evening kooda okay dhaan, neenga enna timing-nga oru free-aa iruppaarunnu neenga kettu enakku oru update pannunga, idhu okay-vaa irukkumaannu-tu, okay adhu kooda pachukkalaam prachana illai, innaikkellaam naan free dhaan aana naalaikku konjam veliyilayum poga, saringa sir naan innaikke indha.
Speaker 1
201.31s
Ok.
Speaker 1
205.01s
Saringa sir naan innaikke indha mental session arrange pannunga irubadhu two thirty minutes irukkum sir idhu.
Speaker 0
210.11s
Aa saringa sir okay.
Speaker 1
210.89s
Appavum attend pannuvaarungala mudiyungala?
Speaker 0
214.07s
Appa.
Speaker 1
215.33s
Neenga irundhaalum okay dhaan, avaru irundhaalum.
Speaker 0
215.67s
Irundhaalum okay dhaan avarum dhaane.
Speaker 1
217.33s
Appo no problem ungalukku ella details theriyala sir avaroda concerns enna enna pannanumndra ella details-ume.
Speaker 0
217.91s
Ungalukku ellam.
Speaker 0
222.29s
Aa adhu illa avaraiyum connect panna sollalaam sir, avaraiyum connect panna solraanga.
Speaker 1
226.73s
Avarudaiya timing-um kettukkonga, yenna avarum irundhaarunna better-aa irukku enakku therinju.
Speaker 0
231.43s
Saringa ok ok okngalaa
Speaker 0
236.25s
Saringa sir naan appa appa day confirm pannitten ninaikkiren. Confirm pannitten.
Speaker 1
239.15s
Confirm pannittu enakku timing mattum sollunga.
Speaker 0
242.03s
Sari, indha number-laye call panniduvom.
Speaker 1
242.07s
Sare
Speaker 1
243.31s
Indha number indha number indha numberai note pannikkonga sir en peru Bharath.
Speaker 0
247.23s
Varuthungalaa? Ok.
Speaker 1
247.95s
Aama, indha number-aiye note pannunga, indhaikku call pannunga neenga.
Speaker 0
250.99s
Aa adhu enna doubt-na sir, ippa multiple blood test irukku, appuram health programs-nu avail pannuraanga rendu days ezhuvan days maadhiri.
Speaker 1
257.49s
Aamaa adhu vandhu education programsnu thaniya varum sir, first namma eduthavudane enakku idhudhaan venum adhudhaan venumnu mudivu panna mudiyaadhu, ungalukku enna thevai IO naalum ungalukku adhu eppadi solution thara mudiyumndradha therinjukkittadhaan.
Speaker 0
261.07s
Eduthavudane enakku
Speaker 1
267.71s
Ungalukku endha program?
Speaker 0
268.11s
Entha program?
Speaker 1
269.37s
Set aagum illanna customize aagum ungalukkunnu separately edhaachum program ready pannalaamaannu theriyum sir. Ippa foreigners ellaam vandhu foreigners ellaam vandhu eppadinna foreigners maina seven day health checkup ellaam eduppaanga yenna.
Speaker 0
274.15s
Foreigners ellam vandhu foreigners.
Speaker 1
279.51s
Avaru self care-oda meaning vandhu health plus vacation.
Speaker 0
280.05s
Okay.
Speaker 1
283.15s
Avanga India-vukkaaga vacation-ukkaaga vandhu adhula koodave health-aiyum namma paathukkaradhukkaaga ennennaalaam pannanumo adhukkaaga ezhuvan day education namma oru ezhuvan days namma kitta irukka ella service-um adhula cover aayidum ezhuvan days-la.
Speaker 0
283.89s
Indiyakkaga vacationukkaga.
Speaker 1
293.37s
Namma kitta oru naalai plus services irukku sir.
Speaker 0
293.89s
Forty plus.
Speaker 1
295.99s
Aaru plus service-ume namma oru day rendu day-la mudikka mudiyaadhu ezhu day time kuduthu.
Speaker 0
296.21s
Okay.
Speaker 0
299.59s
Undu.
Speaker 1
300.25s
Adhukkaaga test, treat, heal andha moonuthaiyum base panni namma ezhu day health check-nu namma panrom sir, whole body reset-nu solluvaanga.
Speaker 1
307.89s
Adhanala namakku namma first enna thevaindradha neenga solla solla dhaan ungalukku edhu correct-aa irukkumdra oru idea namma kodukka mudiyum sir adhanala dhaan.
Speaker 0
316.85s
Puriyudhu sir andha mental state.
Speaker 1
317.51s
Andha mentor session-la namma oru decide pannalaam nammalukku edhu correct-aa irukkum enna panna correct-aa irukkumnu okay-ngala.
Speaker 0
323.95s
Puriyuthu puriyuthu sir, ippa namma online-la attend pannalaam prachchanai illai, in case appa actually veliyila irukkaanga attend panna mudiyala appadinna naanga Saturday varom illaiya? Saturday varum athu super.
Speaker 1
328.01s
Mm
Speaker 1
330.31s
Aa.
Speaker 1
333.19s
Thirday varaikkum adhu super dhaan sir namma nerla vandhu nera vandhu
Speaker 0
335.65s
Neraa vandhu
Speaker 0
336.97s
Aa detail-aa innum full-aa visit panni ellaam detail-aa therinjukkittom appadinna, adhai namma next adhukku adutha week-la irundhe continue pannalaangala? Appointment kidaikkumla?
Speaker 1
340.99s
Mm
Speaker 1
344.07s
Kidaikkum sir. Anni next day-a vida kidaikkum sir. Avangalukku arrange pannunga.
Speaker 0
348.51s
Aa enna sir irubathi rendu irubathi ondru vandhu Saturday.
Speaker 1
351.31s
Mm.
Speaker 0
351.49s
Third day vandhu naanga full-aa ellaam therinjukkittom appadinnaakka, aduthu Tuesday-la irundhu Sunday function, Monday function-a Tuesday-la irundhu appadiye continue pannikkalaam, adhungala? Namakku konjam theriyum.
Speaker 1
354.21s
Aa adhu.
Speaker 1
359.41s
Pannalaam sir pannalaam.
Speaker 0
362.37s
Oho sari saringa sir.
Speaker 1
364.35s
Appaakku mattum dhaan paakkanumaa illa ungalukku edhaachum general checkup edhaachum pannanumaa sir?
Speaker 0
368.57s
Illa sir enakku edhuvum illa appaakku mattum.
Speaker 1
370.51s
Maatranga okay okay.
Speaker 1
373.81s
Mm.
Speaker 1
376.37s
Okay.
Speaker 0
376.41s
Okay sir, paradayum available-aa thaan irukkum, paradayum iruppeenga, time waste-aa adhu prachinai illai.
Speaker 1
380.45s
Sunday-avum irukku sir, nammalukku andha endha time-um nammalukku problem illa sir.
Speaker 0
384.81s
Appadingala?
Speaker 1
385.31s
Indha three sixty five daysume namma edukkalaam sir ennaikkum leave illaiyaa eppavume namma center openaaga thaan irukkum.
Speaker 0
388.27s
Sari
Speaker 0
392.61s
Sari sarinju sir okay okay aa.
Speaker 1
394.23s
Okayngala neengalum unga appavoda timings mattum kettuttu enakku inform pannunga.
Speaker 0
395.67s
Saringa appo ivide
Speaker 0
398.25s
Aa, naan kettu inform panren naan ennantu.
Speaker 1
400.67s
Okengala?
Speaker 0
402.39s
Saringa sir okay okay sir
Speaker 1
404.27s
Okay sir okay.